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Don McGill Toyota

Houston, TX

Overview
Reviews
Vehicles
4.9
1,409 Reviews
Call Dealership (844) 763-9517
View Awards

11800 Katy Freeway

Houston, TX

77079

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Showing 1,409 reviews

August 08, 2023

On July 29, 2023, I went in to buy a new car. I was in there for 15 minutes and there were a lot of employees and customers, some employees were sitting down. No on approached me said hello etc More

by kayvill14
Finance Experience
Recommend Dealer
No
Employees Worked With
No one
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Aug 10, 2023 -

Don McGill Toyota responded

Thank you for your review. We're disappointed to hear about your negative experience. We always strive for a timely experience at our dealership and we will work to improve. Your feedback helps us improve our processes and we appreciate you taking the time to let us know where we fell short.

August 07, 2023

Great service, less waiting time. Staffs are ver helpful and friendly. While waiting in the lobby, there are water and coffee to enjoy. Overall great service! More

by kevindo2530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Delgado
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Aug 09, 2023 -

Don McGill Toyota responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 05, 2023

The only complaint I have they never told me I would be charge for the filters. The person that to schedule told it was part of my maintenance. 104.00 for filters was alot for us. Since we are on fix incom More

by JUANITA RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick
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Aug 09, 2023 -

Don McGill Toyota responded

Juanita, we are sorry that you did not have the experience you were anticipating because we strive to give all of our customers the best experience possible. It’s unfortunate that there was a miscommunication and we apologize for the inconvenience and confusion regarding payment.

August 02, 2023

Very good service and mechanic changed air filter and made my car smells very good! More

by jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Aug 04, 2023 -

Don McGill Toyota responded

Jenny, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all of your vehicle needs!

August 01, 2023

Maintenance service was fast. Advisor was friendly and helpful. making appointment was easy with the online scheduling. Thanks Erik! More

by Lamthuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
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Aug 02, 2023 -

Don McGill Toyota responded

We appreciate your business and 5-star rating! We are glad to hear that you received speedy and efficient service, which we strive to give all of our customers. We look forward to helping you again in the future.

August 01, 2023

Wesley in the body shop kept me informed about the repair progress. So happy with the repair. More

by barbarabshort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley, Kay,
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Aug 02, 2023 -

Don McGill Toyota responded

Thank you for your business and this great recommendation! We are happy to hear that the body shop gave you superior service. Come back and see us for any and all of your vehicle needs!

July 27, 2023

I received excellent service and a big area for customers to relax. Service was priced reasonably. More

by jcsimsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffany
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Jul 28, 2023 -

Don McGill Toyota responded

We appreciate your wonderful rating and review! We strive to get our customers good deals while providing the best experience possible, so it is wonderful to hear that our service team gave you such excellent service. Come back and see us soon!

July 26, 2023

Service was great. Person helping was to the point. Called when service was completed. Will continue tos use their services. More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ury
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Jul 28, 2023 -

Don McGill Toyota responded

Marty, thank you for your excellent review and for choosing us to service your vehicle. We are always happy to provide you with prompt and superior service!

July 26, 2023

Excellent service. Carlos and Jesus listened to my needs and were able to work with me. They made it happen. More

by jimmy_calzavara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Jesus, Belal
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Jul 28, 2023 -

Don McGill Toyota responded

Jimmy, thank you for this five-star review! We are thrilled to hear that you had a delightful, hassle-free experience provided by Carlos and Jesus. Please let us know if there is anything else we can help you with!

July 26, 2023

The Managers are Awesome especially Robert Harrison he's greatly appreciated the customer service perfect More

by LeLe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Harrison
Report | Print
Jul 28, 2023 -

Don McGill Toyota responded

LeLe, we are thankful for your business and this excellent review! It is wonderful to hear that Robert provided you with superior service and that you enjoyed your experience with us. We look forward to working with you again in the future.

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