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Don McGill Toyota
Houston, TX
1,424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,424 reviews
October 18, 2011
They were a "prefered" auto body shop through my insurance company, and they shouldn' be. My car was hit in the rear passenger door. My car was returned to me with AT LEAST 4 more damages through my insurance company, and they shouldn' be. My car was hit in the rear passenger door. My car was returned to me with AT LEAST 4 more damages, my interior was tarnished, deep paint knick on the other side of the car, my bumper was marked, those are just a few of the many problems I had here. When I pointed out the damages to the shop they fought me about it. I have pictures for my proof, they don't. When I tried to talk to Mike he literally turned the other way and walked away from me. I am now taking my car elsewhere to finish repairs. I will never set foot in that vicinity again. More
by Nevrenuf432
Employees Worked With
Ken, Mike and the Shop Manager's wife Jackie
October 14, 2011
After reading some of the reviews on this site, I felt the need to rate this dealership for the outstanding service and knowledge of the sales people I bought my new 4Runner from. Buying a new car is ALWA the need to rate this dealership for the outstanding service and knowledge of the sales people I bought my new 4Runner from. Buying a new car is ALWAYS stressful for me, so of course I went in very guarded. Steve was very good at not making me feel pressured throughout this process. I'd like to thank this dealership for making this experience a smooth transition in to my new car! More
by cmm567
Employees Worked With
Steve, Mike
October 08, 2011
Martin was a genuinely nice guy and not your usual pushy salesman. He gave us great personal service and really made our experience with Don McGill Toyota a great one. Mike went the extra mile to make t salesman. He gave us great personal service and really made our experience with Don McGill Toyota a great one. Mike went the extra mile to make the deal happen by doing everything he could to get us where we wanted to be on our payment. He told us "making the customer happy is top priority" and backed it up. Donnie was a pleasure to work with and explained the financing, warranty, etc. in a simple manner. We were in and out quickly. We had a great experience at Don McGill and will definitely recommend them to friends and family. More
by princess1973
Employees Worked With
Martin Murillo, Mike Ryan, Donnie Gutierrez
September 29, 2011
Luckily I came home and looked at this page. I went into to the Kirkwood location today to look at a car. I am a serious buyer. I was not told the price of the car, the value of my trade in or my interest to the Kirkwood location today to look at a car. I am a serious buyer. I was not told the price of the car, the value of my trade in or my interest rate. These questions were not answered at all, They just came in with the contract for me to sign and efforts to get me to drive the car home today. Plus they only showed me one car. I did not sign anything or leave with the car and i planned to go back in the morning with my husband. Well tonight i was gonna see if i could get a new car for the price or close to the total they tried to sell the used one for and lo and behold i see the car on here and the asking price is 5 thousand less that that total he gave me which means i was gonna get screwed on the purchase and the trade in. I know they need to make their money and I respect that, but that is ridiculous. I don;t feel like I can trust them. Guess I might keep my old car a little longer. More
by stupidstamp
Employees Worked With
byron
September 27, 2011
Dealership serviced my car in the time as promised and completed the service very professionally. They threw in carwash free! Thumbs up Don McGill Toyota! completed the service very professionally. They threw in carwash free! Thumbs up Don McGill Toyota! More
by adbowen
Employees Worked With
John Loving
September 27, 2011
I would really like to thank Ms. Emmie Weil at Don Mcgill Toyota for her assistance with my problems with my Camry. Several month's ago I gave this dealership a bad rating, but Ms. Weil contacted me and assi Toyota for her assistance with my problems with my Camry. Several month's ago I gave this dealership a bad rating, but Ms. Weil contacted me and assisted me through out the entire step in ordering parts and having the service guys to get me in and out as quickly as possible. Thank you again Ms. Weil for your professional and friendly assistance. Sincerely Javier Medina More
by medina911
Employees Worked With
Emmie Weil
August 17, 2011
I had a really poor experience for a simple Oil change at I had a really poor experience for a simple Oil change at Don Mcgill . I went to Service Advisor Ma*k . I asked how much a Mobile 1 Oil change I had a really poor experience for a simple Oil change at Don Mcgill . I went to Service Advisor Ma*k . I asked how much a Mobile 1 Oil change and he quoted 75 dollars ; I told him that I usually pay between 55-60 every time I get a change . He them had me wait till and went on Phone with Svc to check the price . He came back and agreed to do it at usd 58 . After waiting for Over 1 Hour ; I was called at the Cashier and they did not provide me anything for the multipoint inspection that comes with Fuel change . I talked to the Service adviser again and he said there was nothing to report in the Inspection so they did not provide anything . This was surely wrong as they did NOT even point out that the Tread depth on one of my rear tires was close to zero . When I went out to my vehicle and opened the hood to check for fluid levels ; None of my fluids had been topped off ; the Power steering fluid was clearly low . I had to go back in and report that . They took my car in again and added the Fluids . The attitude of the service Person was as if he did not care at all. I am not Going back there anymore for sure . More
by wgk1
Employees Worked With
Mark
August 15, 2011
I bought a car from this dealer, and had a not so pleasent experience. However after making appropriate complaints, the dealer rectified the situation to my satisfaction.I wish that the transaction h pleasent experience. However after making appropriate complaints, the dealer rectified the situation to my satisfaction.I wish that the transaction had not been mared in this first place, but it was good that the dealer was willing to atttempt to make rectification of its mistakes. More
by LNeill
Employees Worked With
Thomas, Ivan, and the GM
May 02, 2011
I contacted Darrin Russell about a new Rav4. They had the exact vehicle I was looking for. My wife and I were early for our appointment, so Darrin was still assisting his earlier customer. He handed us over exact vehicle I was looking for. My wife and I were early for our appointment, so Darrin was still assisting his earlier customer. He handed us over to John Loving, the Fleet Manager. John is an absolute expert when it comes to Toyotas. He was able to tell us everything about the Rav4's we looked at without have to refer to anything but memory. We decided the Rav4 was too small for our needs. John told us about Highlanders, and when we told him about our budget, he moved us to Certified PreOwned Highlanders and explained the benefits of the certified program. He showed us several models he had in stock. None were the exact color or combination of mileage and year we were looking for. He continued to follow up with us in the following days concerning the vehicles he was getting in stock. The timing wasnt right, as we purchased elsewhere, but we were only prepared to get the best car for us due to his time spent explaining 2001-2007 Highlanders. John is an excellent salesperson, and deserves all the recognition in the world. Im truly sorry we didnt buy from him, a rare class act in the car business. More
by mtgmike
Employees Worked With
John Loving and Darrin Russell
May 01, 2011
I visited this dealership today with the interest of purchasing a used vehicle. I was abruptly greeted by a sales associate "John" no sooner than I placed my car in park. As I walked into the lobby ar purchasing a used vehicle. I was abruptly greeted by a sales associate "John" no sooner than I placed my car in park. As I walked into the lobby area, the atmosphere appeared to be very laxed in structure and professionalism. The associate and I reviewed several vehicles within the inventory and he proceeded to locate keys to view. He later informed me that (2) of the (3) sets of keys could not be located and the one set he did retrieve had an 8 to 10 in crack in the winshield. He erratically escorted me around the dealership to include the maintenance bay while searching for one of the vehicles I was interested in seeing. I inquired about repairing the cracked winshield and he then spoke with his sales manager. This individual told me that I need to understand "cost" and that they would repair the windshield at no cost to me after I questioned how or why would "cost" have anything to do with me. He later asks if I've shopped around for prices and then proceeds to give some credibility spill about the dealership. None of which I asked or inquired about. I became more evident that I did not want to do business with such an unprofessional establishment, especially I'm told there is NO room for negotiation. No consumer should except deficiencies, known or otherwise, that will create additional financial strain in purchasing a product. Not the best dealership to work with if you have any expections of fair, professional, or structed business ethics. More
by badexperience001
Employees Worked With
John
