Don McGill Toyota

In December 2008 I bought my 2009 Scion Tc from Don McGill Toyota/Scion at I10/Kirkwood. I drove the car off the lot with 18 miles on the car. In February 2009 i brought the car back to the dealership McGill Toyota/Scion at I10/Kirkwood. I drove the car off the lot with 18 miles on the car. In February 2009 i brought the car back to the dealership because the car would not go all the way into gear. After they looked at the car they told me that I would need to replace the Clutch, Flywheel, Throw-out bearing, and Pressure plate. My car only had 2218 miles when it was brought back to their dealership for these repairs. Because the clutch would not fully engage, the flywheel got hot spots from over heating and the clutch was almost completely gone. I figured that since I only had the car for a total of 2200 miles that it would be covered under the extended warranty that I purchased with the car. Don McGill Toyota refused to warranty the repairs claiming that because I was 19 years old, that I must of been racing my car. Their evidence of me racing was "tire wear". After paying $1,500 for the repairs on my NEW CAR. I took my car down to discount tire and had them look at my tires to see if there was any evidence of abuse on the tires, and since I have not abused my car, there was no abuse evident on the tires. I took this information back to Don McGill and their whole story changed. The General Manager started listing all kinds of other reasons that they would not warranty the repairs even tho I caught them in the LIE about my ties. I asked him for a list of the "Evidence" that I was abusing my car and he refused several times. Don McGill Toyota DOES NOT RESPECT THEIR CUSTOMERS. They accused me of not knowing how to drive my car and racing in my NEW CAR (how can I race if I do not know how to drive?) DO NOT BUY YOUR CAR FROM DON MCGILL TOYOTA, THEY WILL RIP YOU OFF EVERY CHANCE THEY CAN GET!!! More

My son had a bad accident with his Tacoma. When I brought the truck in Chris told me the damage was extensive and we were looking at 2-2.5 weeks. That sounded reasonable to me. Today it has been four weeks a the truck in Chris told me the damage was extensive and we were looking at 2-2.5 weeks. That sounded reasonable to me. Today it has been four weeks and I still do not have a date certain on when this will be finished. The only communication from Don McGill has been initiated by me. Only once was my phone call answered right when I called, other calls were returned hours later, if at all. They use the internet and texts to update you on the repair progress. After the target date to be finished had been pushed up three times they ceased to update the system, so I never really knew what satge of reapir the truck was in. As of now the date has been changed four times and if it's not finished today, that number will be five. Every time I speak to them there's something else taht needs to be done that wasn't mentioned in the last conversation. they have been telling me for a week that all that needed to be done was to finish painting, pin striping and alignment. I'm sorry, those things do not take seven days to acomplish. I'm not a mechanic but even i know that. No, what I believe has happened is that they are so busy with this recall that my truck has not been worked on at all for seven days and becuase I am a woman alone, they have given me the royal run around. They have been paid buy the insurance company and yet I do not have my vehicle. What's their incentive at this point? Obviously, Toyota does not care any longer about customer loaylty. More

It is very sad that a appraisal manager would risk loosing a possible long time customer by offering a very low-ball value for a 6 month old vehicle that was bought in their own dealership. Certain ci loosing a possible long time customer by offering a very low-ball value for a 6 month old vehicle that was bought in their own dealership. Certain circumstances arises where an individual might need to sell their car. He doesn't need to assume whether a person is desperate or not. Offering an amount half the price of the new vehicle is an insult to the customer and the toyota brand. No one would even want to negotiate with someone like that. I will not recommend selling or buying a vehicle here at all. This happened Jan 29, 2010 so you will know which manager was assigned there. I hope Don Mcgill (at I-10 kirkwood) takes action on this. You need to be careful in treating all your customers because that is why you are still in business. Another note I am just the friend of the person they did this to. I own a toyota and was thinking of trading it in and buying a new toyota again. So He just lost two loyal customers. I'm going to spread the word. If this review either convinces someone not to buy from you or makes you treat each customer fairly I'll be happy. More

This salesman named Gene was a complete jerk. I was there to buy a new car but he was not interested spending time with me and showing me the car. He practically left me alone with the car keys and went insi to buy a new car but he was not interested spending time with me and showing me the car. He practically left me alone with the car keys and went inside. He did not tell me the sale price at all and kept on insisting that he will tell me the price once I sign on a papaer saying that I buy the car NOW with the price $xxxxx (left blank). I guess this dealership is on dope and dreaming that people are forced to buy car from them and they can do whatever they feel like doing. Very rude and unprofessional. AVOID THIS DEALERSHIP...THEY DO NOT DESERVE YOUR BUSINESS. More

This salesman named Gene was a complete jerk. I was there to buy a new car but he was not interested spending time with me and showing me the car. He practically left me alone with the car keys and went insi to buy a new car but he was not interested spending time with me and showing me the car. He practically left me alone with the car keys and went inside. He did not tell me the sale price at all and kept on insisting that he will tell me the price once I sign on a papaer saying that I buy the car NOW with the price $xxxxx (left blank). I guess this dealership is on dope and dreaming that people are forced to buy car from them and they can do whatever they feel like doing. Very rude and unprofessional. AVOID THIS DEALERSHIP...THEY DO NOT DESERVE YOUR BUSINESS. More

this is just the worst dealer....you can even check with better business bureau at www.bbbhou.org that they are not accredited due to their numerous complaints...they will rip you off left, right, front and better business bureau at www.bbbhou.org that they are not accredited due to their numerous complaints...they will rip you off left, right, front and back.....they are all try to get the most of your money from the salesman up to the head.....you have been warned.... More

I took my new (500 mi) Prius in because it was pulling right. I asked to sit in the car when they adjusted the alignment; they never called me to do so. I happened to see that the car was being adjusted right. I asked to sit in the car when they adjusted the alignment; they never called me to do so. I happened to see that the car was being adjusted (almost finished) and all 6 adjustments were in the green. I asked to sit in the car (I weigh 220), and all 5 adjustments turned red. The mechanic adjusted 3 back into the green, left one in the yellow and 2 in the red and removed the mirrors from the wheels without saying a word to me. Talking with the service manager and Gerry McGill produced no satisfactory result. I used to build and race cars; I know a lot about what makes a car drive properly, but I was not listened to. Their attitude is: close enough for government work; too bad. More

The collision dept promsied to order parts for the under waranty and they kept on laging until the 1year expired and now they said the warranty expired. Not willing to call back or warranty their product! waranty and they kept on laging until the 1year expired and now they said the warranty expired. Not willing to call back or warranty their product! More

I was pre-approved for a loan with BOTH Don McGill dealerships and I wanted a YARIS. They left me sitting alone for an hour just to find out they didn't have one and then they had the NERVE to try and dealerships and I wanted a YARIS. They left me sitting alone for an hour just to find out they didn't have one and then they had the NERVE to try and sell me a Corolla! I was absolutely LIVID! They did nothing for me and left me hanging! I went to the other one and the fleet manager was a complete jerk, they had only ONE Yaris and he tried to get me to get it THAT NIGHT but he wanted me to trade in my fiance's car AND the car I currently had and I absolutely refused. Don't go here unless you LOOK rich because if you don't LOOK it, they don't want you. More

I do not recommend this dealership to anyone looking for a Toyota. I pretty much gave mr Garza the easiest sale imaginable las month. The Yaris I was looking for was not on the lot so I decided to order e a Toyota. I pretty much gave mr Garza the easiest sale imaginable las month. The Yaris I was looking for was not on the lot so I decided to order exactly what I wanted. We ordered and agreed on a price all in about an hour, with a $200 deposit. After a couple days mr Garza finally called to tell me that the car he ordered for me was coming in with an "extra" package. Well, I sensed immediatly that he was playing games and I asked for my deposit back. The dealership told me it would take 10 days to receive the check. It was 19 days later when I spoke to a manager there and found out they never sent it. It seems Mr. Garza wants to continue to play games. To sum it all up, I would not ever choose Don Mcgill again, and especially not Mr. Garza.. JA More