Don McGill Toyota

This place will add on additional unexplained fees at the end of the buying process. When questioned about these fees, a so called manager - Hi Todd - spews crap about window etching stuff that was not as end of the buying process. When questioned about these fees, a so called manager - Hi Todd - spews crap about window etching stuff that was not asked for and is not required by the state or insurance companies. Then he cries about losing any profit in the sale by removing bogus fees that should not have been there in the first place. This could have been a very good car buying experience, which I would really expect from Toyota as compared to Dodge or Ford, but they had to ruin it with sleezy sales tactics and rude "holier than thou" managers which are better suited to selling Kirby vacuums door to door than cars -yeah Todd, Im talking about you. More

This was the first time to buy a car by myself and it was a good experience for me. I am a single female and felt very comfortable at the dealership. Shane did a great job and I would highly recommend Don Mc a good experience for me. I am a single female and felt very comfortable at the dealership. Shane did a great job and I would highly recommend Don McGill Toyota and Shane to anyone. More

I visited the dealership on Saturday December 08, 2012 to look for a new 2013 Highlander Limited and if possible used 2011 Highlander Limited that was in your lot. On my arrival the sales person greeted look for a new 2013 Highlander Limited and if possible used 2011 Highlander Limited that was in your lot. On my arrival the sales person greeted me and I told him what I was here for. He showed me the cars and took me inside. He got my license to make a copy so that I can test drive the cars. He got the D/L copy, car keys and a “quote” from inside (read “sales manager”) for the 2011 Highlander… Without even test driving the cars (either new or 2011 model) he started discussing the price on the 2011 Highlander. He gave me the quote and told me that the car would cost $35,XXX + TTL… I was taken aback by that statement. He told me that that’s the final price and there is not room for negotiation. First of all it didn’t make sense to me as I am in the market now searching for new as well as used cars, and I have a quote from one other dealership in Houston for a 2013 highlander limited for a lower price than what he showed me. I showed him the quote and he was trying to prove it’s a fake estimate from the other dealership. I had been to the other dealerships and I am convinced that the quote for new highlander that I got from other dealership is real and not fake. Ok, I shall consider this as a sale person’s gimmickry… Now on to the serious stuff… I told him that I saw the price for the 2011 Highlander quoted online was $31,971 and how come you increased the priced now? “It’s not $100 or $200 I am talking about, its $4000… How can you guys increase it…? This is ridiculous…" He was taken aback by my statement and he started justifying his action stating that he went and told sales manager that I am a customer who drove into the dealership and didn’t see the online price. I was taken aback by that statement… He also mentioned that 90% people do not check the price online and this is how dealer makes the profit… Ridiculous… Whichever dealership I have been to, they would say “Mr. Rahul, the MSRP on this car is $35,XXX, but we have this listed for $31,971…” irrespective if a person randomly drove in or got there after seeing the internet pricing… I feel that this is not the way customers should be treated… How will a customer ever come over to the dealership if statements like this are made…? I will NEVER EVER go to dealer who does these tricks with the car price and try to justify their actions based on stupid reasoning. This is like cheating customers and questioning their integrity. The sales person made a statement “Don McGill Toyota has a 5 star rating due to customer satisfaction and customer service….” I think dealers like this are in “self-service” and not “customer service”. Or else why would they go to such great trouble in scheming up manipulative advertising and sales tricks to get customers in the door so they can work their "customer service" system selling techniques on them? I was with my wife and we were irritated, disgusted and feeling awkward to be in your dealership and walked off. Forget the law, majority of car consumers demand wish fairness in car sales. I understand that at the end of the day people run business to make profit, but that should not be by playing unfair games like what I had mentioned. More

Courtnie was an excellent salesman, very professional, knowledgable, and worked hard to give us the best deal. Most the reason we bought the truck was because he was so good with us. I would send everybod knowledgable, and worked hard to give us the best deal. Most the reason we bought the truck was because he was so good with us. I would send everybody I know to this toyota and to this salesman. I was extremely impressed. More

Emmie jimeno went out of her way to help me.I purchased a certified vehicle and noticed a fault on the vehicle days later. She was friendly And Very willing to help me. I have two cars at Toyota this is the certified vehicle and noticed a fault on the vehicle days later. She was friendly And Very willing to help me. I have two cars at Toyota this is the place to go to to buy your new car. More

Bought two Rav4s from Jorge in one month. First one was 4 days old and got totalled. Knew I would buy again from Jorge. I appreciated his patience and knowledge. Thanks again! Karen 4 days old and got totalled. Knew I would buy again from Jorge. I appreciated his patience and knowledge. Thanks again! Karen More

Good experience. Sales associate was good. Purchased new Tundra and then went back and purchase a Camry 2 weeks later. Would have liked dealer to throw in tint on Camry after already purchasing Tundra new Tundra and then went back and purchase a Camry 2 weeks later. Would have liked dealer to throw in tint on Camry after already purchasing Tundra but still had good experience. Would recommend! More