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Don McGill Toyota

Houston, TX

4.9
1,469 Reviews

11800 Katy Freeway

Houston, TX

77079

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Showing 1,469 reviews

December 17, 2025

I just recently got my car, from Don McGill Toyota, I would, highly recommended David Arellano, he answers all my questions and he was so patient, if you are a first time buyer this is the right place More

by matildemontiel1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Arellano
Dec 29, 2025 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

December 16, 2025

John Handy was incredible to work with. I would highly recommend contacting him for your next purchase. He took his time to make sure I was completely satisfied with my purchase. More

by KATHYBAHR13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Handy
Dec 29, 2025 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

December 04, 2025

Reposting my review since the last one was deleted or removed. I brought my 2021 tundra in for a basic oil change. Made the appointment online arrived a few minutes early and waited took them an hour and More

by greadyhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Cantù, Lloyd, Peggy Diaz
Dec 12, 2025 -

Don McGill Toyota responded

We’re very sorry to hear about your recent service experience and the issues you encountered, including the delay, communication concerns, and the oversight with your vehicle’s skid plate. This is not the quality of service or care we aim to provide. We would appreciate the opportunity to discuss this further and address your concerns directly. Please contact our Customer Relations Manager, Celene Diaz, at 281-496-2000 so we can work toward a resolution.

Dec 13, 2025 -

greadyhunter responded

Tried that. She forwarded me a service manager (Llyod?) that has never returned my calls have emailed their GM directly - no response. This dealership is making a lame attempt to address this - just that lame. There is clearly a QC issue in the service department and there is also a deeper issue regarding management's attempt to delve into this. The old addage of "fix the customer then fix the problem" is being ignored. I would be happy to sit down and discuss process improvements with someone in a position of authority.

August 30, 2025

An abrupt unsuspecting situation created the need to buy a vehicle . Divine guidance put an earth angel sales person, Dorie Robinson, in my path. A smooth course of understanding, compassion, guidance, earn More

by vickiandrews2244
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Dorie, Mr.Finance
August 26, 2025

Hola ! Les recomiendo a Jetsi Britos en mi vendedora de confianza le e comprado un aproximado de 8 vehículos y me gusta los tratos honestos y amable se la r More

by giovannialexder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jetsi Britos
July 28, 2025

Had a great experience at Don McGill Toyota, Houston. Our salesman, Eli Schneller, was fantastic. He was very knowledgeable about every button on the car. They had the car we wanted, Grand Highlander Max More

by Connie Schulze Bryant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Schneller
July 17, 2025

I recently worked with Salesman Hunter Poole at Don McGill Toyota to purchase a 2025 4Runner Limited. Hunter was a pleasure to work with, found a 4Runner with the exact features I was looking, explaine More

by robtex61
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hunter Poole, Fernando Meza
Jul 18, 2025 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

June 18, 2025

I am very pleased and grateful to David and Jesse for the spectacular attention they have given me in purchasing my vehicle. They were very attentive and very professional. More

by NarkyArias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Arellano. Jesse Solis.
Jun 26, 2025 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

May 15, 2025

Crystal Marcia provide great customer service, addressed my vehicle's maintenance concerns, provided a quote and scheduled my next appointment for repairs. More

by tyna3000
Recommend Dealer
Yes
Employees Worked With
Crystal Marcia
May 20, 2025 -

Don McGill Toyota responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

May 14, 2025

This is second time I came back and purchased new vehicle from Don McGill. Facility is nice… sale team is very nice plus finance team walked with me every step an all forms. I would come back again and giv More

by Anthony Hoang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Fordham
May 20, 2025 -

Don McGill Toyota responded

Thank you for leaving us a rating and review! We work hard to make sure all our customers have a great experience with our dealership. Don McGill Toyota is happy to hear that our team was able to give you the customer service we want everyone to experience.

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