Don K Chrysler Dodge Jeep Ram

2023 grand Cherokee lost steering, took 2 weeks to get in, when diagnosed they said code was logged and not active so no repair is needed. Guess loss of steering is ok? Charged $194 to check a code. Chec in, when diagnosed they said code was logged and not active so no repair is needed. Guess loss of steering is ok? Charged $194 to check a code. Check engine light was on when we dropped it off and they stated it wasn’t on. Don’t feel safe driving a vehicle that randomly losses steering (it’s not loss of power steering but a complete loss of steering, wheel locks up) Definitely not impressed with service dept. More

Bought a 37k truck from them. Called for service today can’t get me for extended warranty work for 3 months. Why buy a truck from them, with a factory and an extended warranty’s Called for service today can’t get me for extended warranty work for 3 months. Why buy a truck from them, with a factory and an extended warranty’s if they can’t even service the truck? I am done. More

Horrible, Horrible, Experince. Sales Department was not Honest. Service Department is terrible to work with. We will never work with Don K again. Sales Department was not Honest. Service Department is terrible to work with. We will never work with Don K again. More

I have 2 jeep renegade that we can never get in for service. Now our 2021 renegade turbo (that our 20 yr old son drives for work) is having lights come off and on, getting stuck on (my husband had to s service. Now our 2021 renegade turbo (that our 20 yr old son drives for work) is having lights come off and on, getting stuck on (my husband had to show him how to disconnect the battery) and once off it doesn’t restart all the time. There is 20,000 miles on the is vehicle, still pretty new. And full warranty Only problem is Don K won’t get us in until MAY 5. At this point I want to just dump all our jeeps if we can’t even get them in for warranty work. It’s very frustrating 😞 he has to get to work and to have a brand new new car not reliable for the next 4 months is pretty messed up. More

This dealership is awful to work with. I bought my 15' grand cherokee ecodiesel from them 5 years ago and they have never been able to get my check engine light to go off. Its been in thei I bought my 15' grand cherokee ecodiesel from them 5 years ago and they have never been able to get my check engine light to go off. Its been in their shop over 7 times for the same reason. When I call to tell them my check engine light is back on. They say its probably not related and that I have to wait a month and a half again before they will look at it. They tried to tell me that it's my fault that I don't drive it far enough often enough. They very dismissive and condisending on the phone. I asked them to tell me the value of the car in its condition and what it would be worth fixed. They told me that the car I paid $30,000 for, in its current condition was only worth $2,700. They wanted $3,000 to fix it. I asked several times for the fixed estimate never got. So I had them fixit. Well finally after its done they have a number for me. We're still only gonna buy it back for $3,000. They wouldn't tell me the fixed value because they knew it would affect my choice to fix it or not. I'm also unsure how the value of my car dropped so far in their eyes when they are the only ones who have done matinace on it since buying it. It seem like they are trying to swindle me for my car. Be very cautious if dealing with these guys. They have lost my business for good. More

Terrible experience with this dealership. While vacationing in Whitefish, our 2022 Jeep Cherokee( only 10 months old) wouldn't start. I called Don K and told them that I thought our battery h While vacationing in Whitefish, our 2022 Jeep Cherokee( only 10 months old) wouldn't start. I called Don K and told them that I thought our battery had gone bad. I called and asked if I could jump start it and bring it in to get the battery tested. I was told that they were booked up into December (over 2 months). It takes about 2 minutes to check a battery. I told them that we were nearly 2000 miles from home and were scheduled to leave in 3 days. I was rather rudely told that I could bring it in and leave it for two weeks, then they could fill out a work order and get it scheduled to be worked on. They wouldn't even do a simple two minute test. I had to go to four different auto parts stores before finding a Gel filled battery. Auto zone checked and installed (a free installation) in approximately five minutes. I've never seen a dealership treat a customer in this manner. I had to pay $272 out of pocket for what should have been a warranty replacement that would have taken about five minutes for a family stranded 2000 miles from home. RIDICULOUS! My wife and I have both driven Jeeps for years, but would never purchase anything that we had to depend on this dealership for! The only reason for one star was because there was no "lower" rating. More

Our Salesman, Charles, at Donk went above and beyond to find us the perfect car. He was quick to respond to our questions and did an excellent job getting us what we wanted. He found us a car and helped find us the perfect car. He was quick to respond to our questions and did an excellent job getting us what we wanted. He found us a car and helped explain to us how to finance it most effectively. Thank you! More

Had a good experience buying a 3 yr. old Jeep Cherokee Trailhawk from 5 hrs. away. Not many for sale in my area so web shopping was necessary. The only problem was the difficulty conta old Jeep Cherokee Trailhawk from 5 hrs. away. Not many for sale in my area so web shopping was necessary. The only problem was the difficulty contacting the staff by phone. A lot of messages and 'phone tag'. The vehicle was exactly as advertised. Photos were accurate and didn't make anything look better than it actually was. James did a fantastic job of showing the Jeep, explaining cost, fees and condition of vehicle. He called the day after the sale to let me know he found another key and would mail it to me. Finance person was also friendly and competent. I was not happy about the $580.00 documentation fee, but with it the price was still better than I've seen anywhere else. Even including the 5 hr. drive, I would recommend Don K. Auto Jeep for a fair deal and I would certainly buy another vehicle from James Abbott wherever he worked. More

Absolutely the worst dealership if have ever encountered. The service department is abhorrent. I purchase 3-4 new vehicles a year for my business and this is my first and last from DonK. The staff acts like The service department is abhorrent. I purchase 3-4 new vehicles a year for my business and this is my first and last from DonK. The staff acts like it’s their job to be offensive while they hold your car ransom. Do not buy a car here because you to will have to deal with this incompetence if you need warranty work done. More

Service department needs to be replaced. They do not care to help anyone unless there is big money involved. When asked to look at basic thing I was told they have no interest in looking at They do not care to help anyone unless there is big money involved. When asked to look at basic thing I was told they have no interest in looking at it when they found out I was trying to use a warranty and asked to leave. I am now needing to go outside the area to seek help. I have had nothing but positive experiences with the sales team but this service department is straight trash. More