Don Jacobs Toyota - Service Center

ROUTINE MAINT. AND DETAIL DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR W DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR WAS CLEANER THAN THE DAY I BOUGHT IT. More

Propagating the sleezy car dealership stereotype!!! Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge m Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge me a $37.50 "diagnostic charge" for looking at the glove compartment latch. I'd declined the $125 latch repair cost, but still paid for over $700 worth of other repairs. They did reverse the $37.50, but only after I questioned it. Next, they now charge a "hazardous waste disposal fee" for things like "oil filters & waste oil", "parts cleaner wastes", "dumpster disposal". In my case, that charge was $30, which apparently is non-negotiable. Finally, despite discussing their "save $100 if you spend over $700 coupon", the service writer "forgot" to deduct the charge. I noticed the next day, and went back to question it. Crediting the credit card that they'd charged was not an option, but they will mail you a check in 1-2 weeks, or give you a credit against future service. To top it all off, the $30 hazardous waste disposal fee doesn't count against your parts & labor costs, so I then fell $20 short of the $700 threshold, and my discount was then only $90. THIS is why people hate buying cars, and avoid interacting with car dealerships! More

No respect, apperently they can do no wrong. Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not beca Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not because I have metals caps on the tires and they were corroded together. This is perfectly acceptable, the issue that I have is, no one told me this and when I went to leave I informed the gentleman at the counter that my tire pressure light was still on even though the tires seemed full. He asked me to bring the car back in and he would take care of it there. After one of the employees tried for a while I told him to just leave it before he damaged the tire, which I would take care of it myself. Keep in mind no one has informed me about the metal caps issue at this point. When I got home I noticed the tire was a bit low but not much, I figured I’d the tire after work. That night I went to work and in the morning I noticed my tire was completely flat. I drove the car to the vehicle maintenance personnel at my job (Full time Military member). The cap broke right off with little effort. So I spent my morning changing my tire and the taking my car into Don Jacob. Later that day when I went in to figure out what was my next step, I encountered my real problem. I was in my uniform because I had to go to work right after that, the gentleman that was helping me out was very short with his coworkers but I’m sure that had a lot to do with the fact that he had a disgruntle customer in full military uniform (not my intention but I was running late for work). When I spoke to that manager, he seemed annoyed that I was even bringing it up to him at all. I told him that the biggest issue I had was that when I went in I did not have a flat tire, I did not have any issues with a flat tire and in under thirty miles after leaving his building I had a flight tire from damage to the tire valve. He’s reply “that’s not my problem, this is a very common issue. None of my people touched your tires or would have used a tool to it.” Even though they attempted to fill my tires on more than one occasion and I believe an employee did use a tool… then I asked him if their cameras would be able to see if hand pliers were used, seeing as it happened when I was parked in front of one of their main cameras. At this point the manager looked at me with content and smirked as he stated “I don’t need to, I asked my guys if they used pliers.” I get it that’s what they said, but if you have a camera readily available and a customer is asking if you can take a look, isn’t it worth taking a look? Don Jacob Toyota says they value their customers, but I can tell you the way I was talked to I didn’t feel valued, I felt as if it didn’t matter what I could have said or even if they did find video proof on their cameras, that no matter what oi would have been in the wrong, while talking to the manager I never once felt an ounce of respect in his domineer, tone or general actions. I understand that me being upset didn’t help, even if I did work a thirteen our shift to come out to a flat tire and employees that really don’t seem to care what so ever towards my issue. As much as having a flat tire, right after work annoyed me, what bothered me the most was feeling like the staff members could care less about me as a person… My overall experience with Don Jacob Toyota based off of the last few years, if you’re looking for mediocre work to be done at above mediocre pricing, this is the place to go. If you find that they have done something wrong on your vehicle, prepare to be blamed. If you’re looking for respect as a veteran, stop by on Veterans Day. More

No communication Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 day reminder about my appointment. Beautiful right?, welp, I show up early mind you, talk to a professional and I’m told that they cannot service me until hours later due to not having service techs available during the weekend. Hmmm? you had 3 days to easily tell me thru technology or by phone. I was clear what I needed done and NO communication? Thanks for that great customer service, not. Gave Don a chance, I was warned. People were nice though. More

Waiting Area Seating More comfortable waiting area, perhaps couches with table lamps. Just to make it seem comfy. I appreciated the tables because the day I had my appoi More comfortable waiting area, perhaps couches with table lamps. Just to make it seem comfy. I appreciated the tables because the day I had my appointment I had my laptop and need was glad there was tables. It took me awhile to get the WIFI. More

Great Repair of Ice damaged bumper Car looks like new! Great Body shop work. Manny even remembered me from 2 years ago when I had an accident. I highly recommend this body shop. They Car looks like new! Great Body shop work. Manny even remembered me from 2 years ago when I had an accident. I highly recommend this body shop. They worked well with my insurance. More

Service Scam? I took my corolla in due to a noise/rattle coming from the front axle. I got a call with the axle diagnosis that I expected plus a suggestion to repla I took my corolla in due to a noise/rattle coming from the front axle. I got a call with the axle diagnosis that I expected plus a suggestion to replace my front brake pads and rotors. I also got a "full inspection." I gave them the go-ahead and paid in full without a single question or complaint. After work, I arrive to pick my car up and notice THE ABS LIGHT IS ON. Keep in mind, there were no dash lights on at all when I took the car in and they had just replaced my brakes! One can only assume that maybe an abs sensor was moved/damaged during the process. I called the service/sales guy that I dealt with initially first thing the next morning and took my car back in to be reevaluated. I received a call an hour after dropping the car off stating that this is a big coincidence but the ABS light is on because of my left-rear wheel speed sensor/hub and I would have to pay another $900 to replace it. After hearing this, I called the Service Manager just to get clarification as well as his opinion. I was very polite in handling the situation and explained exactly what had happened stating that there were no lights on when I brought the car in and there was a light on when I left. He then stated he wanted to get the employees/mechanics side of the story and that he would call me back after everyone is back from lunch. I waited until 4:00pm with no call and decided to call back and got no answer. I left a VM and received a call another 20 mins later. After listening to his excuse as to why it took 4 1/2 hours to call me back, the manager (who only spoke with the sales people because the mechanic had already left) explained to me that they "never did anything back there and that the sensor broke on its own." 1.) How did it break on its own when it wasn't being driven. 2.) How was the vehicle "fully inspected" and placed out in the pick up lot with the ABS light on without anyone noticing? We talked for a good 10 minutes and it was clear nothing was going to change. My basic point to him was that there was no light when I brought the car in and the ABS light was on when I picked the car up. His basic point was that he doesn't care. None of them offered any explanation as to how this would happen naturally if my car was under their care the whole time. It was just a huge coincidence. Anyways, think what you want about the situation and what should have been done on their part but what was just as disappointing in my mind is how this was handled an how poor their communication was. It only made things seem more conspicuous. I am not saying that they absolutely scammed me, however their customer service didn't do them any favors at all. Other Notes: -First day I was told I could only drop my car off after 7am (perfect). Second time, I was told they don't open until 7:30am Monday-Friday. -When the car service I did have done was complete, I never got a call saying that it was done so I called and waited 5-10 minutes for them to find my paperwork and confirm that my car was done. -None of the check boxes on the entire inspection sheet were checked done, nor was it signed off on at the end. -Through this entire process, I got one single apology at the very end of the conversation with the manager only after I explained that I am taking the business elsewhere. -Cherry on top - They left the plastic seat cover and paper mat crumpled up in the driver seat for me free of charge! More

STEER CLEAR - I recommend Wile or Racine Toyota I have a new Scion XB purchased in January of 2015. I was due for my first vehicle service and scheduled it at Don Jacobs (the closest location to my I have a new Scion XB purchased in January of 2015. I was due for my first vehicle service and scheduled it at Don Jacobs (the closest location to my house). The vehicle was purchased at Racine Toyota in WI. I scheduled my service appointment online for 7/1 at 3:45pm. I arrived at 3:40pm for my scheduled first oil change and tire rotation. When I checked in, I wanted to confirm the services were covered under my Toyota care plan and I asked about the oil type the dealership was using; was it semi-synthetic? A young lady checked me in, who may have been new because she sought assistance. Another service writer noticed; stating that my vehicle will get conventional oil. He said that all oils now-a-days have some synthetic blended in anyway. He instructed the young lady to put on the Repair Order synthetic oil and said that they will use conventional oil. I didn’t say anything; I just took note of the conversation. It did/does alarm me that synthetic would be on the repair order (or a blend) but you tell the customer he/she will receive conventional oil. About 70 minutes later the services were completed and I checked out. On 7/6 I received a voicemail from Len at Don Jacobs. He requested a call back about the recent service on my Scion. I did not return the phone call; I didn’t have the available time and thought it was for surgery participation. On 7/8 I received a second voicemail from Len. He elaborated and let me know that part of the service was not performed on the vehicle “because the young lady who wrote up the repair order thought that the vehicle took synthetic oil which means that the vehicle gets an oil & filter change every 10,000 miles. The vehicle comes with conventional oil from the factory so even though I received a tire rotation and inspection, we neglected to do the oil & filter which was an error on our part…”. He requested I call back to get the oil & filter change scheduled. 7/9 I called back and scheduled the oil & filter change for 7/10 at 4:00pm. 7/10 I took my Scion back in for the oil & filter change. I spoke w/ Len and let him know about the situation that occurred on 7/1. He let me know in his opinion what went wrong and what should have happened differently as I provided the same. The conversation was good and Len listened. I was checked out 20 minutes later. I did not receive a new RO. Also, the appointment scheduling cling I did have when entering was removed. This left me driving away thinking … what happened here? Why did I not get a new RO or appointment scheduling cling or at the least why was it removed? Mistakes were made. What should have been an express service done in a single visit ended up being a bad experience with Don Jacobs Toyota. I will not return for service or sales. I had pleasant experiences at Racine Toyota and Wilde Toyota during the sales process and I will now be servicing with one of those dealerships even though I’ll drive longer to do so. I had actually visited Don Jacobs Toyota when I test drove a Prius in late 2014. I didn’t care for the sales person and when I decided to lease the Scion, I consciously made a decision to not return to Don Jacobs. I did however decide to give it a chance on service. I should have trusted my gut instinct to not return there at all. Lastly, in regards to my experience with oil changes, I work for an OEM and handle service marketing. We do not market conventional and synthetic blends in the same way so I found it interesting that it was explained to me that all oils are blended with synthetic; even conventional oil. I did address this with Len who backpedaled and said his service writer misspoke. For someone inexperienced with oil types, this would be misleading for the dealership to say to a customer. More

Clearly the best customer service! My experience with this dealership was excellent- better than 10 stars! Chris Tovar was my service adviser and he was fabulous! He even washed my c My experience with this dealership was excellent- better than 10 stars! Chris Tovar was my service adviser and he was fabulous! He even washed my car! Thank you for treating customers with respect and professionalism. I have only lived in Greenfield 3 weeks so thanks also for making my stay here so positive! More

The entire service staff was wonderful. They were very accomodating in my rescheduling. Once I arrived for my appointment, I was greeted immediatly and my Scion xB was setup for service. The waiting room accomodating in my rescheduling. Once I arrived for my appointment, I was greeted immediatly and my Scion xB was setup for service. The waiting room area was clean and the hot coffee was flowing. After the service was complete, i was offered a complimentary car wash. I am happy to have purchased my car at Don Jacobs Scion. A true 5-STAR dealership. More