Don Jacobs Toyota - Service Center

I found an empty bottle underknee of the oil filter. And whoever do the inspection the person remove the clamps from antifreeze hose never put it back and now i have to clean the motor because. Of that. Thi whoever do the inspection the person remove the clamps from antifreeze hose never put it back and now i have to clean the motor because. Of that. This time the job was sucks. If you not like what are you doing or focus and what you doing not do it. More

I have purchased four vehicles from Don Jacobs Toyota since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I fo since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I found out about it when I took the vehicle in for the 10,000 mile service. They said they would order the part, and call me when it came in. A month went by and I hadn’t heard anything, so I called the dealer...the part is back ordered and “don’t worry, we will call you when it is available.” I recently took the car back for 15,000 mile service and the technician said “Did you know that there is a recall on this vehicle?” Hmmmm, really? I told him I have been waiting for a call, and that the part had previously been ordered months ago. He said it IS available now, and should take a day for us to get it and he would for sure call me. TEN days later, I called the service department to ask for the status...and they said the part was scheduled to arrive in four days. I finally got it installed last week, but there is absolutely no reason it should have taken that long. Frustrating service from a dealer that I have been using for years. More

I called this dealer trying to order a part and the girl who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts department was rather rude and it took forever for us to get help we actually had to call for a manager before we could even get our part we were waiting for and the manager that came over there I'm not even sure if he was a manager I think it's just whoever the girl at the parts department decided to get and said it was a manager unfortunately because my husband wants dealer parts and they had it in stock we went there but from now on I won't go back to this dealer prefer to wait a day to order it and get it somewhere else More

Brought my car to evaluate the cause of poor starting. Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously. I approved an amount much less than the final cost. Have done business with Don Jacobs over 20 years. A little disappointed with the cost. Am elderly, hope this is my last car. More

Bad dealer ripped my step dad off saw him coming went in for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. More

Quick, efficient service From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent c From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!! More

Sale was fine, service dept incomptant and lairs I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I f I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I felt it was a good price and had no problems or pressure. In 6/2019 I had problems with the Etune 3.0 Bluetooth to cell phone connection. I could hear the caller , but they could not hear me. The first service writer thought the over head microphone was dead. Made an appointment. drove 15 miles dropped the van off. Jacobs Service called 4 hrs later and said was "done". I returned. I sign there paperwork . Get into the Van. Try the cell phone. It did not work. They admitted they never tested it, they only made some Computer update instated, and "Hoped" it would work. I was pissed. Spoke to Service Manager "Carlos". He claimed they could not test the system with there cell phones and they need mine . Later Racine Toyota said this is a LIE. Carlos said bring it back in 2 days and it would be fixed. I did and left my cell phone as they requested so they could test the broken Mic that I said was the problem. 4 hrs Later Service call and said they didn't have the Mic in stock , but it would be "expedited" and arrive tomorrow and then they could fix it next day if I left it there overnight with my cell. The next day, 5 PM I get a call saying IT WAS NOT FIXED, the part did not come in for some unknown reason. I was Pissed even more. Call the Manager, Doug Jacobs. He found out they had some sort of problem and didn't even order the part. He didn't apologize or offer an explanation why they need my cell phone when other Dealers said they didn't need or why his manager Carlos said they need for 3 days. Or Why they double bill Toyota Warranty for one job or why it took 4 days for a job that should have taken 1 -2 hrs. Doug Jacobs said he would call me back. He never did. I got no apology or compensation . I will never use there service department again. I have been working my cars since 1973 , I was a Cop for 25 Years, I hate lairs. This my 1st Toyota car , it is great , but Doug Jacobs and Carlos and his Idiots don't deserve my business....Go somewhere else More