Don Jacobs Toyota

Amazing!! As soon as you step through those dooors you are in good hands, especially with Edwin. He goes above and beyond to deliver the best options for you. H As soon as you step through those dooors you are in good hands, especially with Edwin. He goes above and beyond to deliver the best options for you. He works with you even after you've received what you were looking for to ensure you are well taken care of. More

ROUTINE MAINT. AND DETAIL DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR W DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR WAS CLEANER THAN THE DAY I BOUGHT IT. More

Such an amazing experience! They answered all my questions I had, I was very pleased with how fast everything went I was in an out of there with my new car in no time at all. I w They answered all my questions I had, I was very pleased with how fast everything went I was in an out of there with my new car in no time at all. I was happy with the total car buying experience I had there. Everyone was nice and helpful. My sales person Bernard rocked!! More

Recommend After years of wanting to buy a car I finally went in. I could not believe the outstanding help and information I received. I would definitely recomme After years of wanting to buy a car I finally went in. I could not believe the outstanding help and information I received. I would definitely recommend going here for your next car!! Truly amazing!! More

Best car experience I recently visited unsure of whether I wanted a new car or not. I was looking around and then I met Aldo. He answered every single question I had and I recently visited unsure of whether I wanted a new car or not. I was looking around and then I met Aldo. He answered every single question I had and I was convinced. The service is here is so great not to mention Aldo. I am very happy with my new purchase and I foresee Aldo having a bright future at this company. More

review. aldo brame. i was very satisfyed of the services that he had provided. he was genuinely nice and caring about the right car i should invest in. thank aldo brame. i was very satisfyed of the services that he had provided. he was genuinely nice and caring about the right car i should invest in. thank you! (: More

Propagating the sleezy car dealership stereotype!!! Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge m Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge me a $37.50 "diagnostic charge" for looking at the glove compartment latch. I'd declined the $125 latch repair cost, but still paid for over $700 worth of other repairs. They did reverse the $37.50, but only after I questioned it. Next, they now charge a "hazardous waste disposal fee" for things like "oil filters & waste oil", "parts cleaner wastes", "dumpster disposal". In my case, that charge was $30, which apparently is non-negotiable. Finally, despite discussing their "save $100 if you spend over $700 coupon", the service writer "forgot" to deduct the charge. I noticed the next day, and went back to question it. Crediting the credit card that they'd charged was not an option, but they will mail you a check in 1-2 weeks, or give you a credit against future service. To top it all off, the $30 hazardous waste disposal fee doesn't count against your parts & labor costs, so I then fell $20 short of the $700 threshold, and my discount was then only $90. THIS is why people hate buying cars, and avoid interacting with car dealerships! More

Excellent Service My wife and I purchased a 2018 Highlander on 5/24/18. Excellent customer service from the internet sales team and our sales rep. Best price on a Highl My wife and I purchased a 2018 Highlander on 5/24/18. Excellent customer service from the internet sales team and our sales rep. Best price on a Highlander in SE Wisconsin after shopping around at multiple dealerships. The team was efficient in processing the sale and had extensive product knowledge. More

No respect, apperently they can do no wrong. Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not beca Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not because I have metals caps on the tires and they were corroded together. This is perfectly acceptable, the issue that I have is, no one told me this and when I went to leave I informed the gentleman at the counter that my tire pressure light was still on even though the tires seemed full. He asked me to bring the car back in and he would take care of it there. After one of the employees tried for a while I told him to just leave it before he damaged the tire, which I would take care of it myself. Keep in mind no one has informed me about the metal caps issue at this point. When I got home I noticed the tire was a bit low but not much, I figured I’d the tire after work. That night I went to work and in the morning I noticed my tire was completely flat. I drove the car to the vehicle maintenance personnel at my job (Full time Military member). The cap broke right off with little effort. So I spent my morning changing my tire and the taking my car into Don Jacob. Later that day when I went in to figure out what was my next step, I encountered my real problem. I was in my uniform because I had to go to work right after that, the gentleman that was helping me out was very short with his coworkers but I’m sure that had a lot to do with the fact that he had a disgruntle customer in full military uniform (not my intention but I was running late for work). When I spoke to that manager, he seemed annoyed that I was even bringing it up to him at all. I told him that the biggest issue I had was that when I went in I did not have a flat tire, I did not have any issues with a flat tire and in under thirty miles after leaving his building I had a flight tire from damage to the tire valve. He’s reply “that’s not my problem, this is a very common issue. None of my people touched your tires or would have used a tool to it.” Even though they attempted to fill my tires on more than one occasion and I believe an employee did use a tool… then I asked him if their cameras would be able to see if hand pliers were used, seeing as it happened when I was parked in front of one of their main cameras. At this point the manager looked at me with content and smirked as he stated “I don’t need to, I asked my guys if they used pliers.” I get it that’s what they said, but if you have a camera readily available and a customer is asking if you can take a look, isn’t it worth taking a look? Don Jacob Toyota says they value their customers, but I can tell you the way I was talked to I didn’t feel valued, I felt as if it didn’t matter what I could have said or even if they did find video proof on their cameras, that no matter what oi would have been in the wrong, while talking to the manager I never once felt an ounce of respect in his domineer, tone or general actions. I understand that me being upset didn’t help, even if I did work a thirteen our shift to come out to a flat tire and employees that really don’t seem to care what so ever towards my issue. As much as having a flat tire, right after work annoyed me, what bothered me the most was feeling like the staff members could care less about me as a person… My overall experience with Don Jacob Toyota based off of the last few years, if you’re looking for mediocre work to be done at above mediocre pricing, this is the place to go. If you find that they have done something wrong on your vehicle, prepare to be blamed. If you’re looking for respect as a veteran, stop by on Veterans Day. More

No communication Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 day reminder about my appointment. Beautiful right?, welp, I show up early mind you, talk to a professional and I’m told that they cannot service me until hours later due to not having service techs available during the weekend. Hmmm? you had 3 days to easily tell me thru technology or by phone. I was clear what I needed done and NO communication? Thanks for that great customer service, not. Gave Don a chance, I was warned. People were nice though. More