Don Jacobs Toyota

I like buy cars all time in don Jacob He have good staf I like buy cars all time in don Jacob He have good staf friendly I get approval early same day and get good interest rates I like buy cars all time in don Jacob He have good staf friendly I get approval early same day and get good interest rates More

Bad dealer ripped my step dad off saw him coming went in for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. More

Visited Don Jacobs to get an appraisal on my vehicle. Staff was overall friendly. Gentleman that looked over my vehicle was not aggressive or unprofessional. He did not make any remarks about my vehicle Staff was overall friendly. Gentleman that looked over my vehicle was not aggressive or unprofessional. He did not make any remarks about my vehicle or make me uncomfortable in any way. He gave me a written offer and told me it was valid for 1 week. The appraisal process was truly hassle-less and did not take much of my time. I would do business with this dealership based on my experience with the 2 employees I interacted with! More

Awful Customer Service We will never do business with this dealer again. We started out with an online conversation, in which they provided us price...reasonable. However t We will never do business with this dealer again. We started out with an online conversation, in which they provided us price...reasonable. However to further negotiate we had to come in. Upon arrival we asked to speak with the person we were dealing with online. We were advised that person is in a different department. We asked what the best price for the vehicle was, the sales person would not answer that question after repeated attempts. When I asked to speak with the manager, she said he wouldn't get involved until later......I know I should have walked out but they had the car we were looking for. Long story should we ended up buying the car. They did not provide any type of service backup or anything. It took almost four hours to buy the vehicle the first hour was trying to find out the price. More

Quick, efficient service From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent c From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!! More

We had an amazing experience working with the used car sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure th sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure that we left the dealership happy and feeling good about selling our 2018 Traverse. We highly recommend visiting Brent for all of your used car needs. Due to the great customer service we received at Don Jacobs we will definitely be back. Thanks again Brent!! (Disclaimer... I NEVER write reviews so rest assured that I was very happy with our experience.) More

Sale was fine, service dept incomptant and lairs I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I f I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I felt it was a good price and had no problems or pressure. In 6/2019 I had problems with the Etune 3.0 Bluetooth to cell phone connection. I could hear the caller , but they could not hear me. The first service writer thought the over head microphone was dead. Made an appointment. drove 15 miles dropped the van off. Jacobs Service called 4 hrs later and said was "done". I returned. I sign there paperwork . Get into the Van. Try the cell phone. It did not work. They admitted they never tested it, they only made some Computer update instated, and "Hoped" it would work. I was pissed. Spoke to Service Manager "Carlos". He claimed they could not test the system with there cell phones and they need mine . Later Racine Toyota said this is a LIE. Carlos said bring it back in 2 days and it would be fixed. I did and left my cell phone as they requested so they could test the broken Mic that I said was the problem. 4 hrs Later Service call and said they didn't have the Mic in stock , but it would be "expedited" and arrive tomorrow and then they could fix it next day if I left it there overnight with my cell. The next day, 5 PM I get a call saying IT WAS NOT FIXED, the part did not come in for some unknown reason. I was Pissed even more. Call the Manager, Doug Jacobs. He found out they had some sort of problem and didn't even order the part. He didn't apologize or offer an explanation why they need my cell phone when other Dealers said they didn't need or why his manager Carlos said they need for 3 days. Or Why they double bill Toyota Warranty for one job or why it took 4 days for a job that should have taken 1 -2 hrs. Doug Jacobs said he would call me back. He never did. I got no apology or compensation . I will never use there service department again. I have been working my cars since 1973 , I was a Cop for 25 Years, I hate lairs. This my 1st Toyota car , it is great , but Doug Jacobs and Carlos and his Idiots don't deserve my business....Go somewhere else More