Don Jacobs Toyota

Morning, I wasn't sure who to talk to about this, first Mike Alton did not go over the bill or explain anything to me about the work completed. He just walked me over to the cashier and made me pay for my Mike Alton did not go over the bill or explain anything to me about the work completed. He just walked me over to the cashier and made me pay for my bill. The AC refresh, the sanitize does not smell like a sanitizer it smells like jet fuel it stinks in my vehicle so bad that it upsets my stomach and gives me a headache. The mechanic vacuumed my blower motor and charged me $190. Are you kidding me I'm sure it only took 5 minutes to vacuum ! Pulled the nail from my tire to put a plug in it and charge me $44. I have already put a plug in a tire and you don't need to take the tire off the rim to put the plug in . On top of it I have a shop charge of $79.45, for what ???? Which I wasn't told would be on my bill, looks like it was added before the work was even taxed. So I'm being taxed on a shop charge? Mike tried to tell me that I needed my master cylinder and brake line flushed which I told him for vehicle having 20,000 miles I didn't need that done. Evidently he must think that I'm a stupid woman. I feel very taken advantage of being on a fixed income. I wonder how many other customers feels like they got screwed over. I'll bet money that he gets paid commission. Attached is my bill. More

Rip off plus 15 % F you charges not coming back not recommended go to trustworthy local mechanic and save money recommended go to trustworthy local mechanic and save money More

Mark McDaniel was 10/10 helpful. Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal, but his boss at the desk spooked us. Still, I’m keeping his number fo Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal, but his boss at the desk spooked us. Still, I’m keeping his number for the next round, guy was good. More

I never leave reviews for anything but I had such a bad experience over the weekend I will take the time to do so. I went to Don Jacobs Toyota on Friday 4/28/23 to look at 2016 Corvette (I’ve owned 4 in m experience over the weekend I will take the time to do so. I went to Don Jacobs Toyota on Friday 4/28/23 to look at 2016 Corvette (I’ve owned 4 in my life) and made an appointment at 9am to see it after explaining I work nights and could come in after my shift to test drive it. I had also been there earlier in the week to see it but did not drive it. After getting there they had asked about a trade (I drive up in a late model BMW) and I said I wanted to trade it in, in which they seemed annoyed and stated they did not know I was trading in a car, but they never asked and I have never had an issue with trading in a car before. Shortly after they pulled the car up and explained to me that since it was a sports car I would need to be pre-qualified before a test drive. I have never needed to be “pre-qualified” as I have owned many cars, some sports cars, and have a great job and near-perfect credit. I thought that was odd, and that turned me off, but for some reason I stayed against my better judgement. I am a 50+ year old guy that could more than afford the car, not a 20 year old kid looking for a joy ride. I sit down with the salesperson and he gets the keys to the BMW and they have the appraiser look at it. Ironically the appraiser took my BMW for a test drive. I essentially sat at a desk by myself for about an hour and the salesperson asks if I can put money down, and I said “yes, but I don’t understand what that to do with anything now as I have not driven the car” and I explained I was not going to buy a car without driving it. He then came back with a deal and he was going over payments (which I could easily afford, and I did mention that I had financing through my credit union) and I stated my trade was really the only number I had to see. The offer for the BMW was over $10,000 under KBB value, which I realize is just a guide, I have bought many cars in my life. I said to the salesman that we were just too far off, thanked him for his time and left for my car. The sales manager came out while I was leaving and then asked what I wanted for the car (I did tell the salesperson this) and I even came down to a lower number and stated that if they can do that to call me and I will come back. Think this is bad…it gets far worse. I go to bed and get up and there is a text asking how my visit went. I explained I was disappointed with the visit, as I went to honestly purchase the car (already talked with my credit union and had financing) and how I felt as though I was being judged, which I did not understand and how I did not find how this sales tactic could be effective or successful. I did hear back from Matt the Sales Manager and he was rude and condescending. He accused me of ”storming out” (I didn’t), mentioned that many customers want to take cars on a “joy ride” (I wasn’t), how “serious buyers of these cars know how the process works (owned 4 Corvettes and other sports cars as I am an automotive enthusiast) and I have never been treated like this. The visit as a whole was terrible customer service and the texts after where just condescending and rude. I am the “Car Guy” that friends and co-workers go for advice, in fact I have accompanied a few to buy cars to make sure they were not taken advantage of, and I can guarantee that I will advise others to not visit this dealership after my experience. I have thought about this all weekend and I am still confused as to why I was treated like I was. More

They had what I wanted. They sold it to me at a fair price. They had what I wanted and they sold it to me at a fair. There was no scam involved rare for these days. They sold it to me at a fair price. They had what I wanted and they sold it to me at a fair. There was no scam involved rare for these days. More

Just sold my car to Don Jacobs Toyota! Everyone was great to work with! Brent got the job done in 15 minutes! And I got a ride to where I needed to go after selling the car, and the ser Everyone was great to work with! Brent got the job done in 15 minutes! And I got a ride to where I needed to go after selling the car, and the service department went out of their way to make everything easy for me! More

Stay away from this service department. They will sell you parts you don't need and make you wait all day. They will sell you parts you don't need and make you wait all day. More