Don Jacobs Toyota

Mark and I have been dealing for about 15 years. I always ask for Mark. He is always courteous and friendly, as one would expect. But he also adds a more personal touch which is greatly appreciated. He makes ask for Mark. He is always courteous and friendly, as one would expect. But he also adds a more personal touch which is greatly appreciated. He makes the car buying experience as pleasurable as it can be for someone like me, who normally is apprehensive about going out to deal on a car. More

Our family has bought many from Don Jacobs. The employees and Steve are people we trust very much. Over the years we have used all their departments including the body shop! Our Toyotas have last employees and Steve are people we trust very much. Over the years we have used all their departments including the body shop! Our Toyotas have lasted so long, our whole family is driving them. I look forward to our next one. The people there actually make owning a new car fun! (they have a wonderful new owner meeting after we bought our last car - that was terrific!) More

My wife bought a car from DJ Toyota and everything was fine… that was in 2004. In 2008 the car had a problem with the Traction Control, VSC & Check Engine light coming on and causing the traction and s fine… that was in 2004. In 2008 the car had a problem with the Traction Control, VSC & Check Engine light coming on and causing the traction and stability controls to go offline. It turned out it was a sensor somewhere in the exhaust system. It was replaced and everything was good again. About a year and an half ago the same thing begun to happen. We kept bringing it in but the light would go out before we were able to get to them. So nothing could be done. Today Jan 12, 2012; it happened and I took it in. They told me I would have to come back at 5pm because that's the soonest they could look at it. No problem... well until... I was informed I would have to pay $90 for the diagnostic. They never charged us before and now $90 just to find out what it is... Outrageous! Never have we been charged for this in the last year and a half... Did they even do anything when we brought it in those other times? Maybe not, because when my wife bought the car they failed to install the cabin air filter... not to mention when I ask them to tighten one of the heat shields on the engine... they claimed they couldn't find anything wrong when I even know which one is rattling. There's more. but I don't want to go into it now. This is already too long and no one will read it all. If you've made it this far, thank you for listening. These dealerships need to understand that if they don't take care of their customers, they shouldn't have any. More

My company buys all of its cars from this dealership and has for over 5 years now. Even though we purchase exclusively from them, they still treat us poorly. We have taken cars back multiple times for the has for over 5 years now. Even though we purchase exclusively from them, they still treat us poorly. We have taken cars back multiple times for the same problem and they are not very helpful. They do nothing extra for us and they even return our cars (avalons and camrys) in worse shape (dirtier) then when we turn them in. We will discontinue our business with them after my last experience. I guess they did not know or care I was the person that could make that happen. More

From start to finish, my experience with Don Jacobs was a pleasure. I contacted them on the internet, because I saw a vehicle I was interested in and I got a reply right away. The next day the manager call pleasure. I contacted them on the internet, because I saw a vehicle I was interested in and I got a reply right away. The next day the manager called me and I set up an appointment to test drive, the next day. The morning of the appointment I was contacted by Eddie Reyes, the sales person I would be working with. All my questions were answered regarding the vehicle and I purchased the vehicle the same day. I have also gotten a follow up call from Eddie. More

Basil was a very friendly, helpful salesperson. I would recommend him. If in the future I decide to get another Toyota, he is the person I would deal with. recommend him. If in the future I decide to get another Toyota, he is the person I would deal with. More

The salesman was extremely easy to work with. He gave be a quote that was well below what I was given at other dealerships without needing to negotiate further. I recommend Basil and Don Jacobs Toyota. a quote that was well below what I was given at other dealerships without needing to negotiate further. I recommend Basil and Don Jacobs Toyota. More

Steve, as always, was fabulous. Eddie was very helpful and very willing to share his expertise. Eddie and Steve were excellent at listening to our needs and working and working to get the deal done. and very willing to share his expertise. Eddie and Steve were excellent at listening to our needs and working and working to get the deal done. We enjoy coming to Don Jacobs. The process is smooth and caring. As we observed while we were there, we saw other people greeting, help people to find their salesperson, helping people to find Service. Very very helpful and pleasant More

I went in with my Rav4 at the end of it's lease and they treated me great. They got me the price I wanted, some money for the equity in my previous Rav, and even a rebate that I wasn't originally on the li treated me great. They got me the price I wanted, some money for the equity in my previous Rav, and even a rebate that I wasn't originally on the list for. Thanks to the dealership and Basil! More

It was easy, no push, very friendly experience. People are very responsible. Excellent quick feedback via internet and the phone on any request. Full explanation of the functions and feathers of the veh are very responsible. Excellent quick feedback via internet and the phone on any request. Full explanation of the functions and feathers of the vehicle. Good negotiation skills. Was able to finish the deal very efficiently through internet/phone. The just come and buy. More