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Don Hewlett Chevrolet Buick

Georgetown, TX

4.6
2,221 Reviews

7601 S Interstate Highway 35

Georgetown, TX

78626

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Showing 2,221 reviews

January 17, 2019

Fast and friendly service Zane knew what we were looking for in a SUV, and had several models already picked and ready to show to us when we arrived. After test driving these v More

by msgken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett McCleney, Zane Busch
Jan 22, 2019 -

Don Hewlett Chevrolet Buick responded

Thank you for your kind review. We are so pleased to hear you had an excellent experience here with Zane and Brett on our sales team. Congratulations on the Equinox purchase! Please come back when you are ready for your first service to try our Xpress Oil Change Plus facility, no appointment is needed for regular maintenance and a complimentary wash, all in about an hour. We offer a comfortable and roomy waiting room with fast Wifi, fresh coffee, and chilled bottled water. Don Hewlett Chevrolet Buick Support Team

January 15, 2019

Bought a used tahoe Great experience, Ronnie was great and everyone else was very friendly. I would def come back to buy another vehicle and will also refer others. More

by Jaxon617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Bradford
Jan 18, 2019 -

Don Hewlett Chevrolet Buick responded

Dear Jaxon: We're always here with the same great service whenever you need service or another vehicle! Thanks for highlighting Ronnie on our sales staff who helped make this such a great experience! Thank you for your purchase. Don Hewlett Support Team

January 14, 2019

The no need for service, service call. The quick lane service folks took a picture of a leaky shock on my 2018 Silverado. Told me to make a service appointment to have shock replaced. Mad More

by Bigc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hugo Ramirez, Paul Conrad
Jan 22, 2019 -

Don Hewlett Chevrolet Buick responded

Hello Big C - Thank you for your recent visits to our Don Hewlett service department. We appreciate your business and for taking the time to provide this honest feedback about your experience. From your comments it sounds as if we're guilty - guilty of carefully examining your vehicle, finding an area of potential concern and then after deeper diagnostic determining that repairs are not necessary at this time. Would it have been better if we had determined the amount of seep from these hydraulic shocks was within tolerances at first notice? Probably so. However, we always want to err on the side of caution and deliver back to you a vehicle that is safe to drive and chocked full of peace of mind for the road ahead. The bottom line is we care about the safety of our guests and we will always work to verify that all vehicle components and systems are working properly before the vehicle leaves our care. Thank you for choosing Don Hewlett as your preferred servicing dealership. In response we pledge to always shoot you straight and work with you to keep your vehicle running the way it should. Take care - Mike Hewlett

January 11, 2019

Amazing service We just purchased our fourth vehicle from Don Hewlett Chevrolet. The employees are wonderful and I have NEVER felt any pressure to buy from any of the More

by Kristen2350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Parker, Jeff Grazioplene, Zane Busch
Jan 14, 2019 -

Don Hewlett Chevrolet Buick responded

Well hey there Kristen! Thank you so much for continuing to choose Don Hewlett as the preferred dealership for your family. Our entire team work hard each day to provide our guests with the best possible customer service experience. When we earn high praise because of these efforts it validates these efforts and motivates us to try even harder. As the most comprehensive GM Dealership in Central Texas we're proud to offer much more than industry leading sales, service, parts and collision repair. From window tint and spray liners in our in-house accessories department to comprehensive insurance coverage from our own Allstate Insurance agency we can handle any and all of your vehicle support needs. Thanks again for your continuing business and please call on us the next time we can be of service to your family. Best regards - Mike Hewlett

January 07, 2019

Professional service Alicia and the fantastic service team behind her at Hewlett always exceed expectations. The work is always done on time and on budget. Alicia is the b More

by Speedy21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
Jan 14, 2019 -

Don Hewlett Chevrolet Buick responded

Hello Speedy - Thank you for your business and also these kind words about Alicia and the rest of our Don Hewlett service team. Our staff work hard each day to deliver the best possible customer experience to valued guests like you. It means a lot when we get positive feedback when folks feel we've earned it - So, thank you very much for sharing this little bit of sunshine! Please give us a call the next time we can provide support for your vehicles. Take care - The Don Hewlett Team

January 07, 2019

Oil Change and Service As always, the Service Department provided excellent service in a timely manner! The Staff (all) at Don Hewlett are always friendly, approachable, k More

by Mamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gonzalez
Jan 14, 2019 -

Don Hewlett Chevrolet Buick responded

Well hey there Marnie! Thanks so much for choosing Don Hewlett as your preferred dealership. It's great to hear that your happy with our staff and the way they take care of your vehicle needs. Please give us a call the next time we can be of service to you or your family. Here's hoping you have a great day! The Don Hewlett Customer Care Team

January 07, 2019

DAS 2018 Very. impressed with service center with exception of people rotating tires . They never balance tire pressures in tires when they rotate them. I had More

by DAS2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nowling
Jan 14, 2019 -

Don Hewlett Chevrolet Buick responded

Hello Das2018 - Thank you for your recent visit to our Xpress vehicle maintenance center. We're sorry to learn that there were a few things left undone on your vehicle after this service. To get these outstanding concerns completely addressed please contact our Xpress Manager Luis Villafane directly by calling: 512-681-3022. Thank you for your understanding in regards to these matters. We're confident that we will be able to completely handle these concerns in short order. Take care - The Hewlett Customer Care Team

December 28, 2018

Poor/incomplete service This is the third time in a row that I have had bad service from the service department. The first two were no return of phone calls after leaving a More

by Frustrated
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Jordan, Bryce Parrish and other Service Consultants., Scott Nowling
December 28, 2018

Professional service = customer loyalty The service I’ve received at Don Hewlett keeps me coming back. Can’t say enough about the friendly and professional service. I look forward to doing f More

by juan1800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Employees at the Libe Express
Jan 03, 2019 -

Don Hewlett Chevrolet Buick responded

Well hey there Juan1800 - With a glowing review like that you just made our week! We know everyone is so busy these days, so it means a lot when one of our valued guests shares positive feedback when they feel we've earned it. In response, we pledge to deliver this same kind of service on your next visit as well. Thanks again for your business and for sharing that little bit of sunshine. We hope you have a wonderful day! -The Don Hewlett Team

December 27, 2018

Garret Benyo has to be one of the best salesman ever. Stopped in late on the way to Dallas from San Antonio and was greeted by Garret Benyo. He took the time to explain the truck we were looking at perfec More

by D verde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret Benyo
Jan 03, 2019 -

Don Hewlett Chevrolet Buick responded

Hi there, Thank you for your kind review about Garrett Benyo on our sales staff. Please let us know how we can be of further assistance to you! Don Hewlett Support Team

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