Don Hewlett Chevrolet Buick

Great 80K Mile Service I called and spoke to Tina on Tuesday evening - she was so helpful by pulling up my profile to remind me of the services that had been recommended at I called and spoke to Tina on Tuesday evening - she was so helpful by pulling up my profile to remind me of the services that had been recommended at my previous oil change. I am leaving on a week long road trip next week, and wanted the vehicle to receive the 80K mile services before leaving. She got me in the next morning, and everything went very smoothly with Megan. I love the new Xpress service bay. It is easy to access and comfortable to wait in. Very happy with this service! More

The Best Service Ever since the first time I went there after moving to the state, I haven't found a dealer that is better. I would highly recommend Don Hewlett to any Ever since the first time I went there after moving to the state, I haven't found a dealer that is better. I would highly recommend Don Hewlett to anyone. Everyone that I have encountered, from service, sales, parts, and finance has been absolutely fantastic. Very knowledgeable and not pushy. They make every process very easy and enjoyable. More

Always nice This is my favorite service center. CSR’s are nice and knowledgeable. I drive forty minutes to this dealership because I can’t and don’t trust my loca This is my favorite service center. CSR’s are nice and knowledgeable. I drive forty minutes to this dealership because I can’t and don’t trust my local dealership. Well worth the drive. Always curtious. More

Completely Happy Very friendly, no pressure sales. Enjoyed the whole process from start to finish. I have walked away from deals because of high pressure salesmen. N Very friendly, no pressure sales. Enjoyed the whole process from start to finish. I have walked away from deals because of high pressure salesmen. Not the case here. More

Purchase of new car and truck Garrett Benyo was very informative and answered all questions promptly. He showed us various options on the car and truck and explained all aspects of Garrett Benyo was very informative and answered all questions promptly. He showed us various options on the car and truck and explained all aspects of driver information and navigation. He helped us get a great price on our purchases and we were very satisfied with him, other employees who helped us and everyone treated us with respect. The finance department explained all items we could purchase and what warranties came with our purchases. We thank everyone at the dealership for their help. More

Alignment and replace tow bar cover We took our Equinox to Don Hewlett for an alignment after replacing all four tires. Paul Conrad, Service Consultant, greeted me and it wasn't long we We took our Equinox to Don Hewlett for an alignment after replacing all four tires. Paul Conrad, Service Consultant, greeted me and it wasn't long we were all finished. Really pleased with the service! We also had a tow bar cover replaced after we lost the one that came on vehicle when we bought it. The new cover lasted about a week when it was partially blown off while we were driving on I-35. Driving between semi-trucks may cause a vacuum. The cover was hanging on just one fasterner but dragging on the ground until I removed it. I believe that cover will take up residence in our garage. More

We found no problem......util the warranty runs out.. Purchased a brand new (with 30 miles) 2015 Tahoe on December 31, 2014. Purchased the extended warranty -- 5 year / 100,000 miles. Over the next three Purchased a brand new (with 30 miles) 2015 Tahoe on December 31, 2014. Purchased the extended warranty -- 5 year / 100,000 miles. Over the next three years, took the Tahoe into the service dept about 4 times due to problems with the transmission / fuel lines. Our vehicle would act like there was an air bubble in the gas line, it would act like a brief stall at times. It was not consistent. They claimed to have "checked it out and found nothing" each and every time. In January of 2019 (and 117k miles), we discovered the problem, as our transmission went out on us, leaving us stranded in Dallas. After discussing the issue with three different transmission shops, this is VERY common in the 8 speed automatic transmissions. We have had the transmission replaced, and it is still acting the same as before. :-( Prior to the transmission going out, we also had to have our air conditioner replaced, as it went out at 105k miles. We also had to have the shocks replaced at about 80k miles (not under warranty, as shocks are excluded -- for a reason). Come to find out, the shocks have metal pieces in them and thus cut the lining, which causes them to leak......also VERY common in Chevrolet vehicles such as the Tahoe. Of course, NONE of these problems are included in recalls, despite the known issues time and time again. So I called the dealership, as I feel in our new cars today, 100k miles is "just getting broke in" -- and that was what the salesman told me also. However, when Mike Hewlett called me (over 2 weeks after I left the message) to talk to me about it, his attitude was one of "that's A LOT of miles" and "you got a LOT out of good use out that vehicle". I reminded him that I am still making payments on it, and did not feel that 100k miles was a lot. He had a very arrogant and flippant attitude and had zero desire to make anything right in the matter. I will NEVER purchase another vehicle from this dealership, as I feel their service department just kept pushing me off until the warranty ran out. As I read some other comments, it seems this is also a common practice at this dealership. More

Oil change Ok except vehicle was ready about 30 min before I was called up to pay due to computer issue. No one told me the problem until they called me to come Ok except vehicle was ready about 30 min before I was called up to pay due to computer issue. No one told me the problem until they called me to come up. I saw my car sitting there done. More

No pressure sales team This is our second purchase from Hewlett. We love the excellent customer service and "no hassle" sales practice. You don't feel exhausted when you This is our second purchase from Hewlett. We love the excellent customer service and "no hassle" sales practice. You don't feel exhausted when you leave like previous dealerships we have used. Everyone there goes out of your way to keep you informed and make you feel welcome. Their service department always exceeds our expectations as well. We won't go anywhere else! More

This a wonderful dealership We have been purchasing and servicing our vehicles from Do Hewlett for 19 years and will continue to do so due their great customer service. We have a We have been purchasing and servicing our vehicles from Do Hewlett for 19 years and will continue to do so due their great customer service. We have always been treated well during and after purchase of our vehicles. More