Don Hewlett Chevrolet Buick

A very pleasant experience Carl seems to be a very proud member of the Don Hewlett sales team, and it shows by the way he carries himself. He was very helpful with our needs in Carl seems to be a very proud member of the Don Hewlett sales team, and it shows by the way he carries himself. He was very helpful with our needs in buying a new car, and eliminated all the hassles that people go through when buying a new car. Usually you run into pushy sales people that seem to want to sell you anything just so they can get their commission, not caring about the needs of the customer. Carl Staves made our vehicle purchase experience very pleasant, he made sure that we got what we wanted. So we say to Carl, THANK YOU and we will see you in three years if not sooner. Erasmo and Mary Lou Mendieta More

Wish I could give 0 stars I purchased a used 2013 Ford C-Max Hybrid from this car dealership. The car was listed for $10,000, I paid $10,000, no haggling involved. I also opted I purchased a used 2013 Ford C-Max Hybrid from this car dealership. The car was listed for $10,000, I paid $10,000, no haggling involved. I also opted to purchase the extended warranty from them out of good faith. Another $3000 out of pocket there. Was told upon purchase that there were some plastic pieces that had been ordered that were missing on the car. Two months after purchase, I have still not received a call to tell me the parts have arrived. Roughly 50 days after purchasing the car my wife went out of town for a week and the car sat, unused. When I went to drive it to work Monday morning, the battery was so dead the Key fob didn’t even work. Upon popping the hood to jump the car, the terminal covers were already off (obvious this car has been jumped before and they sold me a battery they knew was going bad) I placed a call to the dealership to see about getting this issue resolved. I got no calls back so I called again the next morning at which time the runaround started. I was transferred to various employees who had no idea why I was speaking with them about the issues I was having. When I finally asked for a manager to just call me because I had spent hours on this by now. I was met with a response of “good luck with that” from the salesman. This dealership is scummy and does not make good on the deals, once they have your money you are no longer any good to them. I highly suggest taking your business elsewhere if you value professionalism! More

Zane is easy going, knows the products well. We shopped with Zane for over a year off and on. He is very friendly and easy going, answers questions and finds answers if he does not know somethi We shopped with Zane for over a year off and on. He is very friendly and easy going, answers questions and finds answers if he does not know something. We appreciated the no pressure, let us shop at our pace and ease of doing business with Zane and Hewlett. More

Great Price, No Pressure, Hassle Free Experience My wife and I were looking for a new family SUV to replace our aging Honda, and we'd settled on the Chevy Traverse. We got a quote from another dealer My wife and I were looking for a new family SUV to replace our aging Honda, and we'd settled on the Chevy Traverse. We got a quote from another dealership in the Austin area, and then showed it to Ronnie on the Hewlett team. We already knew the quote was good, and we didn't think Hewlett would be able to match it. Ronnie went to "talk to his manager," and I'm not sure what he said, but not only did Hewlett match it, they beat it. To double check, we talked to the first dealership we got the quote from, and even they agreed the price was too good to pass up. Hewlett even had the color we were looking for in stock. It's important to make clear that we did not go in with the expectation of a price match, and no such thing was ever advertised by Hewlett. So the price they offered was a degree of service that went above and beyond any expectations we had. We didn't do financing through Hewlett, but the closing process for the loan was as smooth as I think anyone could hope it to be. We were asked if we wanted to include a wheel protection plan, which I declined, and that was it. No hassle, no pressure to add on any more extras or features I didn't want. I spent a few hours waiting to close on the loan and only about 10 minutes signing papers and wrapping up. We drove home with the car that evening, and they even offered to mail us our new plates and registration once it arrived (which took about a week). We declined and just brought the car in when they arrived, but I can imagine how that would be a convenient service for a lot of people. I've heard horror stories about purchasing cars, but after my experience I can't imagine any of those stories come from Hewlett. If we ever buy another Chevy (we expect this Traverse to last us over a decade) we'll go to them first. More

New Car Sales Great Customer Service, good price and them may you feel at home. I got to meet Don Ross Hewlett, the first time in 36 years since he sold me a 1983 C Great Customer Service, good price and them may you feel at home. I got to meet Don Ross Hewlett, the first time in 36 years since he sold me a 1983 Chevrolet Camaro Z28. More

Complex problem, quick solution Complex issue involving the human interface module. Onstar and GM techs were baffled. The Hewlett bunch soon had the problem identified and repaired. Complex issue involving the human interface module. Onstar and GM techs were baffled. The Hewlett bunch soon had the problem identified and repaired. MY service advisor Alicia Lynch deserves credit in keeping things rounded up on this issue. More

great knowledge and service. my advisory William Roberts was amazing. He kept me informaed fo what was going on with my truck and was upfront about what it might cost if not cove my advisory William Roberts was amazing. He kept me informaed fo what was going on with my truck and was upfront about what it might cost if not covered. very professional, even whe i was a little upset. My truck was ready the following day. More

Tahoe Purchase with Ronnie Ronnie was very knowledgeable to all questions and concerns that my wife and I had with the purchase of our new Tahoe. This was BY FAR the best experi Ronnie was very knowledgeable to all questions and concerns that my wife and I had with the purchase of our new Tahoe. This was BY FAR the best experience I’ve had in purchasing a vechicle. From sales to finance the deal was extremely smooth. I would highly recommend Don Hewletts and Ronnie was awesome with our sale!!!! More

Service Department did not meet expectations. Had the car for about two weeks and took it in to have the luggage rack repaired. The service dept used contact cement to glue it on. Lasted a few mon Had the car for about two weeks and took it in to have the luggage rack repaired. The service dept used contact cement to glue it on. Lasted a few months. Took it in for a 2nd visit and they replaced the whole rail because it was faulty. They should have done this on the first visit. During the repair, the technician had to remove headliner to install the new luggage rail. Looks good during the day, but at night there is substantial light leakage around the 2nd and 3rd row DVD screens. Still waiting on a call back. The second issue was the tire pressure was low on one tire after they performed the routine service. No one was around to assist. The car was driven 30 miles while in their possession and had picked up a nail in the tire. They would not accept responsibility when I called the advisor back. He wasn’t available when I went to pick up the vehicle so another advisor pointed me to the courtesy vehicle counter and cashier. I find it strange that there wasn’t an issue with my tires going into the dealership but coming out there was. The original advisor was pleasant to work with when I brought the car in. But the overall experience with the service department and a damaged tire score low points. I would appreciate a call from the dealership to remedy the tire More

Service Young man [Hugo Ramirez] was informed and took care of the car in an efficient manner. He answered all my questions without hesitation. I was very su Young man [Hugo Ramirez] was informed and took care of the car in an efficient manner. He answered all my questions without hesitation. I was very surprised how fast the work was completed including the car wash. AND they did not change my selected radio channels or seat position as has happened in the past with other dealers. More