Don Hewlett Chevrolet Buick
Georgetown, TX
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A very unique experience from start to finish. The salesman, Kent Franklin was very helpful. Any questions that we had, he very diligently attempted to find the answer. I will certainly tell my The salesman, Kent Franklin was very helpful. Any questions that we had, he very diligently attempted to find the answer. I will certainly tell my family and friends about my experience and this dealership. More
My recommendation comes with some words of caution. First the good. We went to the dealer in unusual circumstances. Our vehicle had been wrecked and declared a total loss, but our insurance company First the good. We went to the dealer in unusual circumstances. Our vehicle had been wrecked and declared a total loss, but our insurance company was being slow to pay damages. The dealership handled the situation very fairly and was held the vehicle we were purchasing for eleven days. The next positive was our salesman. Very likeable and sensitive to our situation. The first negative happened when were about to finance the new vehicle and pick it up. We waited over two hours for a finance person to do the paperwork for the loan. We actually left the dealership and took an uber home out of frustration. Second, we arranged a second pick up date and made an appointment with the finance person. That part went well, helped by the fact that our insurance payment had arrived so no need for the loan. Unfortunately, no one had checked on the car to see if it was ready. In fairness it probably was the day of the first pick up attempt, but had sat under a tree in the interim and was quite dirty. Additionally the phone app we uploaded showed the vehicle was not fully fueled and was low on tire pressures. So another very long delay. Finally it was discovered on giving us "key" that one fob was missing. A five star dealer would have caught all those things before our afternoon arrival. More
The service team at Don Hewlett Chevrolet Buick is wonderful! They've been taking care of our family vehicles for years and we wouldn't go anywhere else. Highly recommend these friendly folks for all wonderful! They've been taking care of our family vehicles for years and we wouldn't go anywhere else. Highly recommend these friendly folks for all of your vehicle needs. More
Very pleased with the truck buying process. It barehanded with Victor Showing us several vehicles, and no pressure whatsoever. We returned a couple of days later to make our selection and seale It barehanded with Victor Showing us several vehicles, and no pressure whatsoever. We returned a couple of days later to make our selection and sealed the deal Calvin. From there we proceeded to look at accessories with assistance from Brian and Baileigh who were on their game, and a pleasure to deal with. This entire experience was fun and rewarding. They make you are well taken care of. We will return to Don Hewlett for the next purchase. Thank you all for a great experience. We’ll be back! More
Very satisfied and happy with my salesman and his dedication to his job. Everyone was very professional. Wonderful dealership experience. dedication to his job. Everyone was very professional. Wonderful dealership experience. More