Don Hewlett Chevrolet Buick

Just bought our second car at Don Hewlett Chevrolet! Kudos to John Gonzales for finding the right car for us, and to Brett McClaney for hassle free finance! Both these men are the reason we'll be back f Kudos to John Gonzales for finding the right car for us, and to Brett McClaney for hassle free finance! Both these men are the reason we'll be back for our next car. Couldn't ask for a better, easier experience. I will recommend this dealership to anybody and everybody!!♥️♥️♥️♥️♥️🥇🥇🥇🥇🏆🏆🏆🏆🏆 More

Great dealership!! Our salesman Chuck never added any pressure on us. The staff was very professional!! Brett in finance was great to deal with!! Parker sold us some nic Our salesman Chuck never added any pressure on us. The staff was very professional!! Brett in finance was great to deal with!! Parker sold us some nice steps for a truck, great guy too!! Oh I don't want to forget the hand soap that he sold us!! Great dealership!! More

ALWAYS HELPFUL We have bought several trucks there and have always had great service from the sales department and service department. We will be back. Thank you. We have bought several trucks there and have always had great service from the sales department and service department. We will be back. Thank you. More

Don Hewlett Chevrolet is an outstanding dealership and I would not go anywhere else! Friendly staff and very knowledgeable on the vehicles sale! Sales team and finance Departments go above and beyond throug would not go anywhere else! Friendly staff and very knowledgeable on the vehicles sale! Sales team and finance Departments go above and beyond through the whole process of purchasing your vehicle! More

Is anything performed that's stated in writing? I'd like to start by saying that this was the first time, in my two year history of visiting the dealership, that I had such a poor experience. I st I'd like to start by saying that this was the first time, in my two year history of visiting the dealership, that I had such a poor experience. I started by arriving at 8:30am, July 10th to Xpress Oil Change Plus. I explained to the advisor that I was there for an oil change, as well as explained that I was hearing a rubbing noise any time the brakes were being applied. The advisor stated that they would take a look at the brakes and see what work would need to be completed or replaced. So, I waited in the waiting room while the vehicle was being worked on. The advisor returned, and brought me an inspection results sheet. He stated that during the inspection, the tech noticed that the rear pad thickness measured to 4mm (driver), and 3mm (passenger). He stated that was the reason for the noise I was hearing, and asked if I'd like to replace those. I of course stated yes, and he explained they'd get to work on that. Around 11am, he returned and stated the vehicle was done. I proceeded to checkout, paying $378.34 for the oil change and brake pads. I got into the vehicle, and proceeded to drive out of the service drive. As soon as I went to apply pressure to the brakes, I noticed the same noise I brought the car in for in the first place. Confused, I brought the vehicle back into the service drive and explained to the porter that I was hearing the same noise, and asked to speak to the service advisor. The advisor came out, and I explained to him that I was hearing the same noise. The advisor asked for me to go back into the waiting room while they brought it back in to identify the problem. A short time later, the advisor stated that the shop foreman inspected the vehicle, and stated to me that the brake pads were not "bedded in correctly", and stated that the foreman "did a bunch of 0-60's to bed the pads in", and that "I shouldn't be hearing the noise anymore". A little displeased that my car was driven in such a rough manner, I got back into the vehicle, and started to drive home. About half way home, after exiting the highway, I again noticed the noise when I went to apply pressure to the brakes. Now I'm extremely frustrated and angry. On the green sheet that is attached to the service paperwork, is the Service Manager Greg Grove's contact information. I dialed the number on the paper, and asked to speak to Greg to discuss with him about how my service experience was going so far that morning. The person I spoke to stated that he was in a meeting, and put me through to his voicemail. I explained on the voicemail, that I brought the vehicle in for an oil change, and for the brakes to be checked because I was hearing a noise anytime the brakes were being applied. I stated that after I got in the vehicle after paying that I heard the noise, brought it back, and that the foreman stated I shouldn't be hearing the noise anymore, even though I was after picking it up for a second time. I asked him to call me back, and provided my phone number. I drove back to the dealership, marking my fourth time I was back there for the same issue, however this time after the foreman stated that he took care of the issue and shouldn't be hearing it anymore. I arrived back again to the dealership, and asked to speak to the foreman, so I could discuss with him the issue and take a test drive with him to pinpoint the noise that no one was hearing. I was introduced to Louie V, who stated that he was the one who took the vehicle back in the last time, test drove it and didn't hear the noise anymore. I test drove the vehicle with Louie in the passenger seat, and applied pressure to the brakes, which he stated he did hear. He stated that it sounded like it was coming from the front end, not the back end where the brake pads were replaced. He explained to me that he was focusing on noise from the rear brakes when he test drove it, and wasn't listening for any other noise. Now that Louie heard the noise, and thought it was coming from the front, he stated he would take the vehicle back in himself and take a look. I went back inside the waiting room again for this to be done. A short while later, Louie returned, stated that he did everything he could on his side of the shop, taking apart as much as he could and cleaning what he could, but stated since he was on the Xpress side, he couldn't take everything apart. He asked me to get into the car, and was able to pinpoint the noise that we discussed prior. He said he could take me over to the main service side, which he did. He walked me in to the main service area and spoke to Hal Bogatz, and explained my situation, that I brought the vehicle in that morning for an oil change and explained there was a brake issue, replaced the rear pads, but the noise was still occurring. Hal stepped away for a minute to see if they could take a look at the car, which I found a little surprising since the vehicle was still having issues after I paid $378.34 on the Xpress side. Regardless, Hal returned and stated they could take a look at the car. I thanked Louie for taking time out of his day to stay with me to explain to the main service side the problems I was having. At 1:39pm, the ticket was opened. A couple hours had gone by, without any update provided. Dealerships in the past, as well as advisors at Hewlett, have at least provided me an update of what the techs were working on with the car, and what was being found. Hal provided no update to me, even after walking past the waiting room several times. As it was approaching 4:00pm, and having been there since around 8:30am, I asked Hal if there was any update. He said he'd go find out, and to give him a minute. He came back with a printed sheet, which stated that there was "rust accumulation" from the right front. He stated the total cost for the tech cleaning the rust accumulation from the right front would be $161.12. Around 4:30PM, I finally left the dealership. The noise was not there anymore. To say that I was extremely disappointed with my visit would be an understatement. After spending $539.53, ($378.34 for oil change and rear brake pad replacement, $161.19 for rust cleanup/removal) it also left me with a lot of unanswered questions. The "complimentary 48 point vehicle inspection", that you say you completed, was that actually performed? How was a road test performed by the tech who completed the oil change and brake pad replacement, if I got in the vehicle and immediately heard the noise as soon as I applied pressure to the brakes? Did I actually need a rear brake pad replacement, since the advisor stated that was the source of the noise I was hearing, but heard it even after paying for the new pads and the foreman "bedding the pads in"? Can your advisors not perform basic customer service duties, by keeping a customer informed that had been there since 8:30am, and was there multiple times a day for the original issue that the car was brought there for? Can your service manager not have the decency to return a call that a customer made to him, explaining the issue I was having that day? Why have his contact information on there at all? At the time of this writing, approximately 8PM on Tuesday, July 14th, four days after this incident, I have yet to receive a return call from him. I'm not someone who writes reviews for anything, this also being my first review I'm completing from the dealership surveys I received. As I originally stated, this was my first time since using this dealership as my main service provider that I had been less than completely satisfied. I will be taking my business elsewhere from now on. Outside of Louie V, who exemplifies excellent customer service skills, this visit was the worst I have ever experienced. I will be contacting the appropriate outlets to share my experience with others in hopes they avoid your dealership, since I doubt this will be read, nor be used as a learning experience since Greg Grove, the service manager, can't even contact me to attempt to rectify the situation. I will not recommend your dealership for anything car related, and this experience should make everyone ashamed that this happened. Do better. More

Last minute service needed, D.Hewlett came through! I was in a pickle, truck wouldn't start on a 4th of July holiday weekend, didn't expect to have a loaner car available to me, then what do you know... I was in a pickle, truck wouldn't start on a 4th of July holiday weekend, didn't expect to have a loaner car available to me, then what do you know....I got there and to my surprise I had a loaner car! It saved me from having to borrow a family members car. My service rep has taken very good care of me over the years! P.Conrad is always so kind & helpful. Always makes me feel like I am truly a valued member of the Hewlett family. Muchos Gracias! - Jackie H More

Oil pan issue resolved with no problem I found drips of oil in the garage where my vehicle was parked. I knew an oil change at the dealership was recently performed and that something was I found drips of oil in the garage where my vehicle was parked. I knew an oil change at the dealership was recently performed and that something was not tightened down. Without an appointment I took my vehicle back to the Express Oil change service and spoke with my advisor. Within minutes my vehicle was whisked away and I settled into the inviting waiting area. My service advisor indicated to me that my oil pan was not sealed correctly, and was covered under warranty for repair. Come to find out that even though they replaced the seal for the pan, the warranty company wanted the entire pan replaced. My service advisor did not want to inconvenience me and indicated he would give me a loaner vehicle until the pan was replaced. Just as I arrived home with the loaner, a call came in from my advisor indicating that the Equinox was ready and had been tested for stability. I found it funny that after running a few short errands and arriving home, the vehicle was now ready for pick-up. Sure enough, after refueling the vehicle and returning it to the dealership, my SUV was ready. I will admit, I did like the loaner vehicle. So far my vehicle has been operating as expected and no leaks have been noticed on the garage floor as of yet. More

Best Staff Even with the COVID scare I was impressed and very much at ease. A sweet young lady, Ada, was my service advisor. *She greeted me with a smile. Call Even with the COVID scare I was impressed and very much at ease. A sweet young lady, Ada, was my service advisor. *She greeted me with a smile. Called me by name and ask all the right questions. Yes, she had her mask and gloves on. Following the COVID protocols 100% ,*but it was easy to tell from the caring look in her eyes to the bright and chipper tone of her voice-she was smiling. When I checked out she went over future issues and recommendations for service on my vehicle and some that needed immediate attention. It was already very late (I was a late arrival), but she and the sweet lady at the check out desk (I do not know her name) immediately went into action. I was ready to get it all done immediately, but the hour was late. Calls to shuttle drivers, and many other things were put into motion, but alas no provision to have the work done the same day or leave the car overnight. I needed a ride home. Ada ask about the next day, and not just bring the car back, but they would send someone to pick up may car and deliver it when repairs were completed. I admit, I was a little skeptical. Never in all my years had any place made such an offer. Shuttles, yes! Pick up and deliver, not with out a hefty fee. Did I fail to mention, no extra fee...She even ask what time I was up and about so as not to wake me in the morning. Two wonderful people. Then the gentleman to pick up the car. (I do not remember his name, so sorry). Equally masked and gloved and distanced per COVID protocol. Completely courteous and even assured me he would take good care of my car. Mind you I don't have a new car. It is older. I did make the purchase (used car) at Don Hewlett from Mr. Shannon Wolf (also wonderful) so it is not like I have monetary influences of any sort to sway people to "be extra" kind and helpful, but every time I go the Hewlett Dealership, I feel like a queen. The service is wonderful and reasonably priced. But the people! The people are outstanding! The people make that dealership stand a head above the rest. I will close this book now, though there are many more accolades I could share. Bless You All and thank you, so very much for all you do. More

Our salesman John Gonzalez helped us get into a 2021 Chevy Tahoe. John had a new Tahoe waiting for us when we pulled up to the dealership for us to look at and test drive. We told John exactly what we Chevy Tahoe. John had a new Tahoe waiting for us when we pulled up to the dealership for us to look at and test drive. We told John exactly what we wanted in the new Tahoe, and he found us the one we wanted. The buying process was very easy and not stressful. Very pleased with John’s knowledge of the vehicle and able to work with us in getting into the new Tahoe. Great salesman. More