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Don Hewlett Chevrolet Buick

Georgetown, TX

4.6
2,218 Reviews

7601 S Interstate Highway 35

Georgetown, TX

78626

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Showing 2,218 reviews

September 27, 2021

Worst service experience ever. Made a 7am appointment for a factory recall that was suppose to be a 3 hour repair. Evidently appointments mean nothing. Returned to dealer at 1 pm and was told vehicle would b More

by Harleyguy45
Recommend Dealer
No
Employees Worked With
Larry Hewlett
Sep 29, 2021 -

Don Hewlett Chevrolet Buick responded

Well hello Donald Ray Davis from Cedar Park! We're sorry to learn that you are dissatisfied with the successful completion of the requested services of this day. Yes, you are correct that the service procedure called for in this GM Recall usually takes about 3 hours to complete. However, due to the current level of service business in our shop our staff was very clear from the time the drop off reservation was made to the actual day of vehicle drop off that we would need the majority of an entire work day to complete the requested work. We were glad to be able to provide a complimentary ride for you back home and were fully prepared to arrange a ride back to the dealership once the repairs were completed. On your own - you decided it was better for you return to the dealership and wait. We will celebrate with you that we were able to complete the needed repairs within the time frame established - one business day. Our hope is that your truck continues to drive and operate normally and that you are able to use it as needed without issue. Just FYI - some months ago we sponsored an onsite, free COVID vaccination day for our employees. Upon verification of full vaccination we allow our staff to conduct business mask free. The few employees you may have noticed still wearing masks have chosen to not be vaccinated for medical, religious or personal reasons and we continue to require the use of PPE for these staff members. We realize you have a choice of where to seek vehicle services. Rest assured that when / if you ever need this same level of professional, friendly vehicle support we'll be here - in Georgetown - just like we have been for these past 50 years. Take care - The Hewlett Customer Care Team

Oct 02, 2021 -

Harleyguy45 responded

There was not a thing about service matter that was ‘professional’! The one sure thing I know about this experience is the fact that I will never return to Hewlett for service or another vehicle purchase. Also, will not recommend them for service or sales.

September 20, 2021

I felt like my last repair job was a cash scam. My vehicle wouldn’t start so I got a jumpstart and went to get a new battery installed. Started fine a few days and died on me again. Took to Hewlett an More

by warren4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Conrad
Sep 21, 2021 -

Don Hewlett Chevrolet Buick responded

Hello Warren4 - We're sorry to learn that you are not pleased with the results of your most recent vehicle service visit. Please contact our Service Manager - Greg Grove - to discuss these concerns in more detail. Greg can be reached directly by calling: 512-681-3197. We are confident that with Greg's assistance we will be able to successfully address all related concerns. Thank you for reaching out and sharing this honest feedback - The Hewlett Customer Contact Team

September 15, 2021

The transaction went off without a hitch. My salesman did his job well as did the finance manager. More

by pvgooch
Recommend Dealer
Yes
Employees Worked With
Jeff Grazioplene, Jesse Hoover
Sep 17, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Mr. Gooch! Thanks for the positive feedback! We appreciate the opportunity to serve you! Hewlett Customer Care Team

September 11, 2021

I have bought 3 new vehicles from Jeff Sawisch & 1 used vehicle. I have ordered 2 from factory & he made it easy for Me! If I have questions he’s there. More

by Mardie
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sawisch
Sep 14, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Mardie! Thank you for your loyalty to us and for your third purchase! We hope the new ride brings you enjoyment and many safe travels. Hewlett Customer Care Team

Sep 14, 2021 -

Mardie responded

Thank You everything is going fine!

August 31, 2021

Called sales. Needed a rig. Got 2 agents... horrible. got two sales agents. The first one hung up on me. Quite literally hung up on me within the first minute of the call. Second one rude, presumptuous, put More

by pjmzqrx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward Munoz, Garrett Benyo
Sep 05, 2021 -

Don Hewlett Chevrolet Buick responded

Dear pjmzqrx: We are very sorry to learn that you were not treated properly today. Thank you for letting us know about your calls. Please contact me so that I may have your phone number to review the records. We can have you assigned to a sales professional to meet your needs. Thank you for shopping with us. Russell Blackstone Hewlett Customer Care Team russell@donhewlett.com 512-681-3101

August 25, 2021

Provided excellent customer service. Shuttle drivers were professional and friendly. More

by djjparks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Watson
Sep 05, 2021 -

Don Hewlett Chevrolet Buick responded

Well hey there Ms. Parks! Thank you for your recent vehicle service visit and also for these kind words regarding your overall experience. Please know that we value your business and stand ready to provide this same level of professional, friendly vehicle support on your next visit as well. Take care & please wear that seat belt (we wanna see you back!) The Hewlett Customer Care Team

August 23, 2021

Every time I have to have work done I bring my vehicle to Don Hewlett. More

by Rayosmary28@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan in Service Dept.
Aug 25, 2021 -

Don Hewlett Chevrolet Buick responded

Good morning Mary! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team

August 22, 2021

I have bought three of my trucks from Don Hewlett and Jeff Sawisch has been my guy each time. Incredible service and always informative. I will continue to go back for all my vehicle needs. Best customer More

by Mark Mitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris,Parker, Jeff Sawisch, Brett McCleney
Aug 25, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Mr. Mitchell: Thanks for the thumbs up for Jeff Sawisch on our sales team! Thank you for selecting the third truck from our dealership. We hope the new ride is a pleasure to own and drive every day. Hewlett Customer Care Team

August 16, 2021

The inventory was great, but it was the people that made the difference. Integrity and honesty are their priority. More

by Kirkcuningham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Stephens, Buddy Shepperd, Roy Martinez
Aug 17, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Mr. Cunningham: Thank you for your nice comments about working with us here. We are so glad to read this feedback! Have a great day! Hewlett Customer Care Team

August 16, 2021

I had an excellent experience with Don Hewlett Chevrolet and Jeff Sawisch and the rest of the people who helped me get my newest car! They were even trustworthy to let me drive my new car home to just outs More

by ktipping52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sawisch
Aug 18, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Kathie: Thank you for selecting your new 2021 Chevrolet Equinox at our dealership. We appreciate your feedback and enthusiasm for our sales staff. We hope you enjoy driving your new Chevy every day. Hewlett Customer Care Team

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