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Don Hewlett Chevrolet Buick

Georgetown, TX

4.6
2,195 Reviews

7601 S Interstate Highway 35

Georgetown, TX

78626

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Showing 2,195 reviews

November 21, 2021

Issue was fixed in a speedy manner. Paul Contrad in Services always stays on top of the repairs and keeps me informed. He is very professional, caring & helpful. . More

by knoxmanor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Conrad
Nov 24, 2021 -

Don Hewlett Chevrolet Buick responded

Hey there Knoxmanor - Thank you so much for your recent visit and these kind remarks! We certainly appreciate your business and stand ready to help you and your family when you need us. We hope to see you soon - The Hewlett Customer Care Team

November 21, 2021

Overall, I love the efficiency of the service department at Don Hewlett. My only complaint is the cashier experience. She was annoyed when I asked to ensure I would get my GM points, this was a $1,400 bi More

by gr8denis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the cashier.
Nov 24, 2021 -

Don Hewlett Chevrolet Buick responded

Hello Mr. Trudeau - Thank you for your recent vehicle service visit to our Xpress maintenance department. We're sorry to learn that you were unable to get assistance regarding your GM rewards program. Please be expecting a follow up phone call from a member of our staff to assist you with this concern. Take care and stay safe - The Hewlett Customer Care Team

November 14, 2021

Service department was outstanding, technicians were knowledgeable and courteous. Wind was blowing and it was very dusty so no car wash, I miss that. More

by captderron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Martinez
Nov 16, 2021 -

Don Hewlett Chevrolet Buick responded

Hey there Captderron - Thank you so much for your recent visit and these kind remarks! We certainly appreciate your business and stand ready to help you and your family when you need us. We hope to see you soon - The Hewlett Customer Care Team

November 09, 2021

Joseph Loya was great to work with and did everything he said he woulkd do as a part of the buying process! More

by fsmitty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loya
Nov 13, 2021 -

Don Hewlett Chevrolet Buick responded

Well hey there Fsmitty! Thank you for your recent vehicle purchase from Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team

November 04, 2021

Everybody there is very welcoming. My sales consultant Jose Luis Valdez was super helpful and extremely patient with me throughout the entire process. Best customer service I've received at a dealership. More

by JessicaV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Valdez (Sales), Noemi Armenta (Finance)
Nov 07, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Jessica! Thank you for this DealerRater review! We appreciate your referrals and your business. Thanks again for shopping with us. Hewlett Customer Care Team

November 03, 2021

I absolutely loved my experience working at Don Hewlett Chevrolet!! The customer service here is top tier. More

by kimberly t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEITH POTASH, Mike Stephens, Brett McCleney
Nov 03, 2021 -

kimberly t responded

I absolutely loved my experience working at Don Hewlett Chevrolet!! The customer service here is top tier. We felt welcomed here when we first stepped foot in the door. I was so excited to work with Keith and Brett, they really did a really job and I totally appreciate them. I love my new car so much I will most definitely be back trust me. JOB WELL DONE GUYS !!

Nov 04, 2021 -

Don Hewlett Chevrolet Buick responded

Hi Kimberly! Thanks for the rave review about working with Keith Potash in Sales and Brett McCleney in our Finance office. We are glad to hear you felt welcomed and we were able to help you. Hewlett Customer Care Team

November 03, 2021

I have bought three trucks at Hewlett, so needless to say I would recommend them. The sales experience was fair and efficient. I have only used their dedicated quick oil change service and it is just that More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, sales manager is a pleasure to work with., Jeff Grazioplene, Carl Staves
Nov 05, 2021 -

Don Hewlett Chevrolet Buick responded

Well hey there Tom! Thank you for your recent service visit to our Xpress vehicle maintenance department. We're proud to have earned your repeat business and pledge to deliver this same level of professional, friendly vehicle support any time you need our help. Take care & please wear that seatbelt (we wanna see you back!) The Hewlett Customer Care Team

October 26, 2021

They were very helpful, and easy to get along with. There were no hidden costs. They worked with us and got us a vehicle we wanted. I was very pleased. This is the second vehicle I have bought from here. Tha More

by stephamcdaniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
October 25, 2021

Great service. Megan proactively sent me texts updating me on the status throughout the day. Usually I have to call to get any status. Wish all service advisers did this. More

by txfalcon59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Stroud service advisor, Carl Staves
Oct 26, 2021 -

Don Hewlett Chevrolet Buick responded

Hello Mr. Weilnau - Thank you for your recent vehicle service visit and this great feedback regarding your experience with your service advisor - Megan Stroud. We're proud to have Megan on our team and as you experienced, she always gives her best to each guest. Please call on us the next time we can supply this same level of professional, friendly vehicle support. Take care & Stay Safe! The Hewlett Customer Care Team

October 18, 2021

The worst dealership I’ve been too and I won’t be back. Complete rip off! More

by Mark1styles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kaitlynn
Oct 19, 2021 -

Don Hewlett Chevrolet Buick responded

Hello Mark Lamb - We're sorry to learn that you are dissatisfied with the results of your recent vehicle service visit to Don Hewlett Chevrolet-Buick. You presented your recently purchased used vehicle to us with a check engine concern which resulted in the vehicle going into reduced power mode. Our tech initially found a faulty battery which you approved for replacement. Further inspection found numerous aftermarket components to be installed on the vehicle and other factory components either loose or missing the necessary securing bolts completely. Authorization for deeper vehicle diagnosis was denied. If you are now experiencing further vehicle issues our recommendation is for you to seek further, needed vehicle diagnostic. The Hewlett Customer Care Team

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