Don Hewlett Chevrolet Buick

Would not take my vehicle anywhere else for service. Very professional and quick turnaround. My advisor Paul is very courteous and knowledgeable. Very professional and quick turnaround. My advisor Paul is very courteous and knowledgeable. More

A great place for you and your family to shop a new car, you can be 100% ensured that the excellent sales rep will stand with you, understand your requirement and make the perfect matching delivery for you, you can be 100% ensured that the excellent sales rep will stand with you, understand your requirement and make the perfect matching delivery for you, really appreciate your great work, customer centric mindset, Brenda and your whole Done Hewlett Georgetown team!! More

Great experience, would buy from again. We had some issues, but they were resolved quickly! We had some issues, but they were resolved quickly! More

I brought in my 2020 Encore GX to get the engine air filter replaced. Tanner met me on the driveway and I told him what I wanted. He told me it would be just a little while and directed me to the love filter replaced. Tanner met me on the driveway and I told him what I wanted. He told me it would be just a little while and directed me to the lovely waiting room. I got a bottle of cold water and sat down to wait. In just a bit, Tanner came back and told me that, unfortunately, the air filter I needed was on back order. I explained that I had a rebate coupon that expired in 1 day and he apologized and gave me his card and wrote on it to give me a discount in the amount of the rebate coupon. That was even better because now I don't have to bother with sending in a rebate and waiting to be reimbursed. Another example of how great the service is at Don Hewlett. He brought back my vehicle which had been washed and vacuumed and the tires had been brought up to the correct level. Tanner is just one of many great Don Hewlett personnel. I love doing business with Don Hewlett and I'll keep coming back. Thanks for being there for me for so many years. More

Excellent flow and easy process. I recommend!!! Alex and Cory made sure everything went smooth in sales and Tyler in finance rocked! I recommend!!! Alex and Cory made sure everything went smooth in sales and Tyler in finance rocked! More

I've been a customer of Don Hewlett for over 10 years and have always used Sam. I've always had a pleasant experience at Don Hewlett, but this time was completely different. Unfortunately, Sam has moved on a have always used Sam. I've always had a pleasant experience at Don Hewlett, but this time was completely different. Unfortunately, Sam has moved on and I had to use a new salesperson. He'd only been there a month and it was obvious. Although friendly, he did not understand exactly what we were looking for and tried to push for something we did really did not want after test driving a used 2021 Chevy Tahoe. In the past, I've never felt sales pressure and had the experience of trying to be taken advantage of. It's like my previous sales did not matter. The 2021 Tahoe had bald tires, scratches on the inside, and we did not get the warm and fuzzy after test driving it. To make matters worse, the vehicle was way overpriced, even costing more than a new vehicle with the same features. Completely Unacceptable. They kept asking us what is your magic number, and asked what my payoffs were on my trades. This was an attempt to try to get the magic number without accurately and fairly assessing our trades for what they were. My magic number was to lower the price of the Tahoe to an amount that made sense and then give us a fair-trade amount. Neither was accomplished. They lower the price $1500 and arbitrary got our magic number (which was never given) by manipulating our trade in values to make it look like what we wanted. Completely Unacceptable! I've never had this experience at Don Hewlett, and feel that this dealership has gone down-hill since Sam and other previous staff has left. Needless to say, we walked out, and I will not return and this dealership has lost my future business which is a shame because I value loyalty and stick to what I know when treated right. This is the end of long-standing relationship with a local reputable dealer that in the past I enjoyed, but no more. More

They were very courteous and helpful with all of my concerns and I would not hesitate going back. concerns and I would not hesitate going back. More

A 1 star review because of a key? ? No, a 1 star review because the matter of the key sums up the experience as a whole. I was looking for a specific vehicle as a gift for my wife. ? No, a 1 star review because the matter of the key sums up the experience as a whole. I was looking for a specific vehicle as a gift for my wife. There were 3 in the entire state. Don Hewlett was not the cheapest, but they had the best before the sale service (props to Chris Short). Being as the dealer is about 3 hours away, I wanted to make sure of the condition of the vehicle before making the drive. There were 2 identical vehicles within 20 miles of each other. The second one was cheaper and had fewer miles, but this one had all 3 original keys and an aftermarket alarm. Major plus and worth the extra bit of $$. So I made the journey. When I got there I stressed that the extra keys and alarm were important. When I spoke with the sales manager I stressed that the extra keys and alarm were important. I showed them where the online listing had a picture of nothing BUT the extra keys and alarm. And I should have left then because it went downhill fast. 6 HOURS I sat there. No food other than the vending machine. No drinks but water. Couldnt leave to go get anything because there wasnt a chance in _____ they would let me have my trade keys back. I am not an inexperienced buyer. I had done the math. I knew my credit score from all 3 bureaus. I knew what my down payment would be. I knew what my monthly payment should be. And then I met the sales manager Garrett. Imagine the old 90's predatory salesmen... thats Garrett. Will say anything to make the sale. He comes back with an idiotic counter offer of more than 50% more down and a payment 25% higher than it should have been. When I told him that it was not what I was going to do he tells me "so get your own financing". Chris knows he is about to lose the sale and goes to bat for me I guess because he tells me he is going to see what can be done. Another hour passes and miraculously the numbers come back exactly where I said they should be. Make the deal, sign the papers, go to get the keys. And I am handed one single key. I ask Chris and he starts checking into it. Comes back and tells me that "they removed the alarm and he cant find the other keys". Except he was lied to. The alarm is still 100% installed. He goes to Garrett and points out that the listing clearly shows the extra keys and the alarm. Garrett gives the typical management BS line "The ad says all vehicles are only guaranteed to come with one key". Scott and I both point out that 3 keys are shown in the ad. I mention that the SOLE reason I chose this dealership is the keys shown in the ad. Garrett replies: "If its a problem I can tear up the contract." At this point it has nothing to do with the keys. Had he said "I'm sorry, we appear to have lost the keys" I would have been annoyed, but understanding. Had he said "I'm sorry, we lost the alarm remotes" I would have been annoyed but understanding. But no, he felt the need to go all cocky and arrogant. He felt the need to LIE TO MY FACE. He felt the need to drag out the fine print instead of simply admitting a mistake might have been made. So now I have to spend $300-$500 to have the alarm removed. I have to spend $200 for a second key. I am not saying to not buy from here. I am saying to deal with ANYONE but Garrett, and make them show you EVERYTHING before you sign anything. They can not be trusted to tell the truth. More

Just put me in a car without any features I WAS LOOKING FOR! Very VERY BASIC! FOR! Very VERY BASIC! More

Oil change service was excellent. Walked right in on a Monday morning and was finished within the same hour! All employees were professional but friendly, accommodating and knowledgea Walked right in on a Monday morning and was finished within the same hour! All employees were professional but friendly, accommodating and knowledgeable. Will continue to visit here for services! More