Don Hewlett Chevrolet Buick

I checked the web site Fri morning and found the exact Suburban I wanted in the color I wanted. I drove up Sat. at 3 o'clock and was to dinner with my new Suburban by 5:30. It was awesome! Aside from ha Suburban I wanted in the color I wanted. I drove up Sat. at 3 o'clock and was to dinner with my new Suburban by 5:30. It was awesome! Aside from having to go get the truck from the soccer field where it was being displayed because the dealership was sponsoring the tournament, it was a very streamlined process! More

The service and attention given to me during this purchase was wonderful. USAA had given my information to Ronnie and he followed up immediatly, which was much appreciated. The price for the Traver purchase was wonderful. USAA had given my information to Ronnie and he followed up immediatly, which was much appreciated. The price for the Traverse that I purchased was, in my opinion, a very wise choice. More

I contacted multiple dealerships with a web service for a very specific vehicle and Don Hewlett was the only dealership in the Austin area who didn't respond with a generic vehicle and MSRP for the price. M very specific vehicle and Don Hewlett was the only dealership in the Austin area who didn't respond with a generic vehicle and MSRP for the price. Most of the other responses were form letters with vehicles that didn't even attempt to fit my feature requests. Lee Dickie, Internet Sales contacted me quickly with a vehicle that was very close to what I was looking for and a very competitive price (based on research on-line). As we got closer to purhcase Lee bent over backwards to help me find a vehicle with EXACTLY what I wanted and didn't try to pressure me into something I wasn't looking for. In the end I walked away with a new car that was in my price budget and exactly what I wanted. The purchase process was smoothe - highly recommend. More

From the first contact with the dealership it was amazing. I call on a car and they went out to check to see if it was still there. Then when I came in I was greeted with a friendly face and how may amazing. I call on a car and they went out to check to see if it was still there. Then when I came in I was greeted with a friendly face and how may I help you. We went and talked and struck up a deal. Matt Sumner was great he didn't play any games we came to a price that both of us could be ok with and bam good to go. I would recommend this dealer to anyone who wants to have a no hassle time and get a great car. No I don't have family that work here and this is the first Chevrolet I have ever bought. with this kind of service I may look at another soon. Great Job and matt you rule. More

I had to seperate my rating for this dealer into 2 parts due to the extreme difference of service that I received. This is the second part of the sale when the extended warranty sale started. Mitchell, fro due to the extreme difference of service that I received. This is the second part of the sale when the extended warranty sale started. Mitchell, from finance, started out ok with the usual grip and grin. He then started to go through our paperwork, he explained the GAP insurance and we agreed to purchase. He then tried to fly to though the part that he had already selected a warranty for us and had added it to the sale. We asked him to back up and explain the warranty, which he then did. We were purchasing a certified pre-owned with 63k miles, because it was certified it came with a 12k bumper to bumper warranty. The warranty he was selling was a 93k warranty which would only cover 18k of milage not covered by the previous warranty. I analyze risk/service contracts for a living, so I was trying to get as much information on this as possible. Note: we never got upset while this was going on, if this was worth it I would want the warranty. He told us that with the warranty and added intrest it would be under $2250, but when I asked him to show me the payment with out the warranty it was $40 cheaper. Over 72 months that is $2800, that is a lot of money for 18000 miles worth of warranty on a unit that already had 100k of power train warranty. I politely declined the warranty, this were you could tell he took it personnel. He made several comments how he was once a mechanic and would never bet on a car. He was very short from that point on and was slinging papers in front of us saying "sign here" and not explaining what we were signing. We had to stop him tell him that atour jobs we would never ask him to sign something we didn't explain first. He remained rude for the rest of the sale and ended up degrading what was going to be a great rating for the dealership. Use the dealership, but avoid Mitchell in Finance. More

We delt with David Shelton and a manager from the sales team, both were super friendly and accomidating. David was never pushy and always returned calls, and got us the information we asked for. He demon team, both were super friendly and accomidating. David was never pushy and always returned calls, and got us the information we asked for. He demonstrated traits that showed he was working for our benifits. He excelled in all of functions as our sales repersentitive. He tried to get us a lower price, but could not. And the reason the overall was low was due a very bad finace person named Mitchell which I reviewed as a seperate rating and then averaged the score for the overall rating. I wish I could give the dealership a overall great rating, but due to one bad employee I can not. More

Barry Harting was very helpful and communicative. He answered all of my emails and phone calls promptly. I felt very comfortable with him. I never once felt rushed or that I was being taken advantage of answered all of my emails and phone calls promptly. I felt very comfortable with him. I never once felt rushed or that I was being taken advantage of. I will definitely recommend Don Hewlett and Barry Harting. Karl worked his butt off to get me a MUCH BETTER APR than my own bank was offering me. I was able to get a more expensive car, but with the same payments that I would have been paying on a cheaper car. I love my car and my payments. More

I would definitely recommend this dealership to anyone who is looking for a new or used car or who needs service of any kind. The showroom is awesome and I cannot say enough about their sales and finance who is looking for a new or used car or who needs service of any kind. The showroom is awesome and I cannot say enough about their sales and finance people. They are too awesome for words!!! Mike Stevens AKA Malibu Mike was very friendly and worked diligently to get me into the new car I wanted and he did a great job. I spent very little time in the dealership and there was absolutely no haggling. Trading my old car in was super easy. More

Most pleasant car buying experience we have ever had. We do not like being pressured. We were not pressured at all. We were allowed to take our time and look and make an educated decision. All our questions do not like being pressured. We were not pressured at all. We were allowed to take our time and look and make an educated decision. All our questions were answered. They were willing to negociate and make us a great deal.Thanks! More

Mr. Don Hewlett has an employee worth his weight in gold in Lee Dickie, He is the Mark of Excellence. Because of Lee and his dedication to excellence I will be a loyal fan and a staunch supporter of Don He in Lee Dickie, He is the Mark of Excellence. Because of Lee and his dedication to excellence I will be a loyal fan and a staunch supporter of Don Hewlett Chevrolet Buick. All of the questions need a 6th box wit a rating of above the call of duty. Lee and all of the people I have had contact with, Brett and several other finance people all the way to the service department and others are dedicated to making the customer satisfied wit their experience. I can not give Lee and the othrs enough credit for their way of doing business. More