Don Hewlett Chevrolet Buick

We had a tight time schedule to purchase our truck and Ronnie was very helpful in getting us in and out at fast as possible. He worked very hard to find the right Silverado for us and to give us the best Ronnie was very helpful in getting us in and out at fast as possible. He worked very hard to find the right Silverado for us and to give us the best possible price. We were very fortunate to have found Ronnie through the internet department. More

While we had a good idea of what we wanted vs. what he had, we needed to sit in a bunch of cars to find one which fit some physical needs. Barry showed us around the lot and we sat in a bunch of cars, ove had, we needed to sit in a bunch of cars to find one which fit some physical needs. Barry showed us around the lot and we sat in a bunch of cars, over 3 trips, until he found us the car we wanted. More

Our slaesman Shawn was very polite and delivered Our slaesman Shawn was very polite and delivered everything he promised. I honestly believe Shawn did everything in his control to make us happy cus Our slaesman Shawn was very polite and delivered everything he promised. I honestly believe Shawn did everything in his control to make us happy customers. When we first arrived at the dealership we were walking the lot just taking in the inventory and it started to pouring rain we quickly found a tree to provide some cover and a saleman was in the same lot came running over to a vehicle right beside us and got in and drove off which was terrible but then returned and drove by us a second time, I finally just made a run back to the dealership to get our vehicle and pick up my wife. I would think it would be common courtesy to at least offer to shuttle us back to the dealership. Then once we got into the finance office the payment and the terms were different than we were quoted. The funny thing was he said that was the best he could do and as I began to walk away from the deal he magically got the numbers in check. And last, he chose to argue with me about the GMPP stating that it could only be bought from a dealership wrong again, I have dealt with GM directly on a GMPP over the phone. Overall, I was not pleased with the level of service we recieved from the dealership and wouldn't recommend them. Had they not had the used vehicle my wife was looking for we wouldn't have made a purchase from them. Sincerly, Chris Burdette More

Customer Service was Great until now. I was at your Customer Service was Great until now. I was at your dealership on the weekend that you had Cabela's on location. They were giving out $250.00 gift Customer Service was Great until now. I was at your dealership on the weekend that you had Cabela's on location. They were giving out $250.00 giftcards to individuals that purchased vehicles. Not the reason that I went, but I did purchase a vehicle. I was told by the Finance Officer and also by the Cabela's Rep on site that the card would be mailed to me. This week I received a phone call from the dealership stating that I needed to go there and sign some paperwork before I could receive the card. I understand that this is probably standard operating procedure, but I'm sure that there are exceptions to the rule. I live in Portland,Texas, that is a 4 hour drive from your location. There must be some other way where this can be done either by mail or by fax to have me sign this paperwork. I am sure that you can send me the paperwork and Card by mail with a self addressed stamped envelope to have the signed paperwork returned. Rick Gutierrez (361)446-0269 More

Barry was incredibly helpful during the whole process of buying a new car. He was very informative, patient with me, and didn't push the sale. He was able to answer any questions I had. I also appreciate buying a new car. He was very informative, patient with me, and didn't push the sale. He was able to answer any questions I had. I also appreciate that Barry has called to check-up and see how everything is going. I would recommend anyone living in Austin to take a drive up to Don Hewlett before purchasing a new car. More

I felt the service provided by the dealers rep was great. Mr. Reil contacted me almost immediately to offer assistance with me vehicle search. He immediately sent information regarding pricing and availabili Mr. Reil contacted me almost immediately to offer assistance with me vehicle search. He immediately sent information regarding pricing and availability of the specific model I was inquiring baout. At no time did I feel pressured to buy "now". I felt the time Mr Reil spent explaining all options availableon the different models and the difference in features was outstanding. At no time did my family or I feel rushed through the process. The staff at Don Hewlett was very accomodating and made the experience possibly the best I've had when shopping for or buying an automobile. I would definitely recommend this dealership to friends and family that may be in the market for a new/used Chevrolet. More

I contacted Hewlett Chevrolet through their internet site about purchasing a new 2010 Cobalt LS Coupe. The dealership assigned Aric Reil as my salesperson. Aric was extremely friendly and put us at ease im about purchasing a new 2010 Cobalt LS Coupe. The dealership assigned Aric Reil as my salesperson. Aric was extremely friendly and put us at ease immediately. He took the time to discuss the various options available and accurately captured our desired options for the new car. Since the dealership did not have any new 2010 Cobalts in their inventory, Aric immediately set out to find us one through one of their trading partners. Aric kept in contact with me on a regular basis until he located a car similar to the one we wanted. He walked us through the credit application process and set me up with the accessory specialist to add power locks, power windows, and cruise control. Aric definitely went the extra mile to ensure we had a pleasurable experience. I have already informed Aric that we would be returning in February 2012 to purchase a new car from him when my wife's current smart buy has ended. Aric assured us that he planned to be at the dealership indefinitely, and I appreciate having a new friend at Hewlett Chevrolet. More

We had a wonderful internet buying experience. We did all the number crunching over the phone. Once the numbers were good we hopped in the car, drove 3.5 hours. The most amazing thing was they stayed af all the number crunching over the phone. Once the numbers were good we hopped in the car, drove 3.5 hours. The most amazing thing was they stayed after closing to finsish closing the deal with us - all the lights were out except the office we were in to sign the paperwork!!!! More

The dealer insisted on selling the vehicle before the end of the month so I was interested and rescheduled my appointments to accomodate. I bring in my trade (excellent condition ) and get an insulting low b of the month so I was interested and rescheduled my appointments to accomodate. I bring in my trade (excellent condition ) and get an insulting low ball number on the trade and then sit in the sales office for fifteen minutes before a response (this went on for an hour). They countered and I accepted because I was tired of the situation and from a financial standpoint I can eat $2000 which is what I ate on the trade. The finanacing was as ridiculous as the rest of the process. I will not be servicing my vehicle at Hewlett and have already expressed my disgust with friends, family, and anyone who will listen. I stayed loyal to GM following the bailout however i will never purchase another 2500 HD or any vehicle from GM. I hope it was worth the $2000. More

I have to say, my new Camaro 2ss is a dream come true. I have to say, my new Camaro 2ss is a dream come true. For many years I have been waiting for the moment and my dream was crushed when Camaro product I have to say, my new Camaro 2ss is a dream come true. For many years I have been waiting for the moment and my dream was crushed when Camaro production was halted. The 2010's came out and I researched for about a year leading up to the 2011 production. The only thing was... I did not look forward to going through the dealer thing... but guess what... it was so much better than I could have ever hoped and drove away feeling totally pleased and confident with the overall experience, something I never have when buying a new car. My dealer is Don Hewlett Chevy in Georgetown, Texas. I would personally like to thank Mr. Don Hewlett, his sons and his employees for helping me secure my dream of Camaro ownership. After researching the Hewlett Dealership website, I noticed that there was a statement saying that customer and employee care are important. Well, that is important to me too and it says alot when an employer cares about their employees aswell, not just the customer. That told me alot right there about the quality of the dealership. I would especially like to thank Aric C. Reil for going the extra mile in meeting my needs and truely providing a quality experience. Aric Reil and Misty kept in contact with me after the sale in order to get my extras placed on the car a week later. The service team was so helpful when I arrived and even drove me to work, which is miles away in Austin, Texas. The pricing was fair and Karl explained the warranties and financing clearly. Again, I can't say enough about Aric though. His knowledge of the car and everything that goes along with it was impressive. He answered all my questions fully and clearly. In my opinion, his professionalism, friendliness and can do attitude is keeping with the finest traditions of Don Hewlett Chevrolet and nothing short of outstanding. Thank you Hewlett Chevrolet for an oustanding overall experience and I look forward to seeing the new friends I have made and the service team for regular preventive maintenance in the future. More