Don Hewlett Chevrolet Buick

This is a classic bait and switch dealership. Found a grey 2020 Chevy Trax stock number P174843 with 25K miles on their website for $11,861. Before driving an hour I had called to check on availa Found a grey 2020 Chevy Trax stock number P174843 with 25K miles on their website for $11,861. Before driving an hour I had called to check on availability and the lady told me that it was available and she confirmed the listed price of $11,861. A few hours after calling we arrived to check it out and one of the salesman helped us to find it. We were shown the vehicle and everything was just as listed even the sign on the windshield had the price as $11,861. After the salesman found the keys we brought the vehicle up to the front of the dealership and went inside just to get some more information and to double check that the vehicle was still available for sale. It took the salesman a little while just to figure out if it was still available, which was a bit odd but he came back and stated it was available, so we took it for a test drive. Upon returning we went inside and told him we liked the vehicle and want to proceed to purchase it. He said to give him a few moments to get the numbers together. After a few minutes he came back with some “good” news and some “bad” news. The bad news was that the price that they have on the vehicle and website was incorrect and the actual price was $18,610. Wow a $7k increase. He said the “company” they use to print and post the vehicles made an error and said he was on our side in the whole matter. We asked to speak with the manager and he came over, not even apologizing or trying to do anything to make it right, just saying it was an error. We were like no that’s what is listed on the vehicle and website. We asked are you not gonna honor your listed price. He responded very arrogantly that the “fine” print on the bottom of their website says they are not responsible for errors and that they have a “very” good lawyer. What kind of management is this, no customer service skills at all, not even attempting to help solve the situation and just arrogantly escalating it saying they’re not responsible for errors and mentioning their “good” lawyer. We immediately got up and walked out. Just a waist of time and gas to drive an hour just for them to try to bait and switch the price of the vehicle. We have all the pictures to prove this and I would highly recommend staying away from this dealership. More

My Tahoe has been in the Collision Center for over five months! Very little contact on why. And, they used junkyard parts because Chevrolet does not have enough parts. I’m 66 and born in Texas, I have alwa months! Very little contact on why. And, they used junkyard parts because Chevrolet does not have enough parts. I’m 66 and born in Texas, I have always driven a Chevrolet…NEVER AGAIN! More

I just purchased my fourth car from Don Hewlett because they truly care about their customers. You never feel like they are just trying to sell you a car, they always go above and beyond to help - no matt they truly care about their customers. You never feel like they are just trying to sell you a car, they always go above and beyond to help - no matter your situation! I will never go anywhere else to by a car, truck or SUV! More

They replaced headlight assemblies but lights not aligned at all. Took back in for fix. at all. Took back in for fix. More

Communication, hard work very helpful, true to their word. Can’t thank them enough love. word. Can’t thank them enough love. More

I took twice the amount of time that i was originally told and I didnt get any updates along the way. They tried to get me to replace things that they didnt ever check. said i needed almost $1,000 in a told and I didnt get any updates along the way. They tried to get me to replace things that they didnt ever check. said i needed almost $1,000 in additional services that i need not need. tried to charge me $65 to change a light bulb that cost me $2 at autozone and about 2 minutes to complete. More

Hewlett Chevrolet Georgetown is Family. A friendly, trustworthy place to buy your next affordable car. A friendly, trustworthy place to buy your next affordable car. More

Nice professional staff, open scheduling in a timely manner. Got my Chevy fixed fast and correctly! Thanks everyone manner. Got my Chevy fixed fast and correctly! Thanks everyone More

The wait was long, but the job was done correctly. I like the quick wash and vacuuming in the vehicle. I like the quick wash and vacuuming in the vehicle. More

I always come to get my service done at Don Hewlett and would not go anywhere else. The staff is always very nice and helpful. would not go anywhere else. The staff is always very nice and helpful. More