Don Hewlett Chevrolet Buick

Best car purchasing experience of my life, I highly recommend anyone needing a vehicle speak to Matt at Hewlett Chevrolet. Matt answered all my questions in a timely fashion, I never felt pressured and recommend anyone needing a vehicle speak to Matt at Hewlett Chevrolet. Matt answered all my questions in a timely fashion, I never felt pressured and always felt he was trying to help me through the process. Matt and the finance guy were very patient with my questions, they addressed my concerns professionally and offered excellent, well explained options. Most importantly, I trust the relationship established with Don Hewlett and would not hesitate to recommend Matt Sumner to friends looking to buy a car or to buy from him myself again in the future. Outstanding experience. More

Purchased a used 2011 Traverse with 11,000 miles. When we were looking at the car it was dirty and not until we signed on the dotted line and went to pick up the car after it was cleaned did we see that t we were looking at the car it was dirty and not until we signed on the dotted line and went to pick up the car after it was cleaned did we see that there was a 5 foot long key scratch down the side of the car that was not noticeable in the condition it was on the lot. It will now cost us probably $800 to fix. Just as an update, I contacted the dealership and they fixed the problem immediately and the car looks perfect. Thanks to my sales person Ronnie and the staff at the dealership this has been the best car buying experience I have had in the past 25 years. I know where I will be buying my next car. No pressure sales, outstanding customer service was not what I expected but was sure what I received. Thanks for the great car buying experience. More

Jason was awesome to work with! He went above and beyond to help me find the car for the price I needed. I had a rough situation with having a roll over balance from a previously totaled car and having to b to help me find the car for the price I needed. I had a rough situation with having a roll over balance from a previously totaled car and having to be under a certain loan amount; including tax, title, license, and everything. More

Mr. Sumner was an ut-most professional from the time my son & I got there to the time we left in our vehicle. Friendly & up-beat. Great salesman personality. New alot about the pre-owned vehicle I was purc son & I got there to the time we left in our vehicle. Friendly & up-beat. Great salesman personality. New alot about the pre-owned vehicle I was purchasing. Made my son feel comfortable & joked w/him on occasions. I really appreciated that. I wish nothing but success in the future for Mr. Sumner. What a good person. More

Great customer service! Jason went out of his way to make our new car purchase as smooth as possible. Great car for a great price, would recommend this dealership to anyone who wants a good deal with friendl our new car purchase as smooth as possible. Great car for a great price, would recommend this dealership to anyone who wants a good deal with friendly customer service. Good to see this kind of service attitude, you don't get that to much these days. Thanks for everything! More

I ordered a new Volt from Brian which had to be built and sent to the dealership - the car was not in stock. The process of ordering the Volt and following the car's progress through production was clear an sent to the dealership - the car was not in stock. The process of ordering the Volt and following the car's progress through production was clear and unfolded just as he explained. I had email responses from Brian regularly to all my questions which made the buying experience much easier and much less nerve-racking. During the process when it became clear that the dealership would be receiving a new Volt identical to the one I had ordered, Brian got approval to change my order so that I could get the Volt that arrived sooner, which I picked up yesterday. The experience at the dealership was the best I have ever had. There was no pressure to buy anything "extra", and there were no changes or surprises from what I had been told during the time I was waiting for the car. My trade-in was valued at exactly what I was told and the estimate of my final price was perfectly accurate. All in all, you cannot ask for more from a car-buying experience. I highly recommend Don Hewlett Chevrolet, and if you can get Brian Birdsall as your salesman I can promise you a great experience. More

Philp Davis is a very good sales person. We felt he would take care of us. Thanks very much Hewlett. I will tell who ever may need a new auto. I dont think they will be disapointed.We like the car very much. take care of us. Thanks very much Hewlett. I will tell who ever may need a new auto. I dont think they will be disapointed.We like the car very much. The wife just smiles when you ask her about the car. More

Matthew was an absolute pleasure to work with!! We are from out of town and this was the smoothest car deal we have ever done. We hadn't seen the car before we arrived, and it was beautiful. All the inf from out of town and this was the smoothest car deal we have ever done. We hadn't seen the car before we arrived, and it was beautiful. All the information and detail Matt gave us was very accurate. He was extremily thorough in following up on details of the sale, that he even called on his day off to fill me in and see if I had any questions. I would definately without hesitation recommend Matt, the crew, and Don Hewlett to friends and family!! Sincerely, Chris and Keri DuBois More

I found you dealership through USAA auto site. Lee was I found you dealership through USAA auto site. Lee was the first response I received. I also received responses from Connell and Don Ringler. I found you dealership through USAA auto site. Lee was the first response I received. I also received responses from Connell and Don Ringler. I first went to Connell because they are located here in Killeen. It was not a good experience, and I would never consider buying a vehicle from them. If anyone were to ask, I would tell them the Connell has an "attitude" like they're doing you a favor to talk to you. Since then I have talked to a few people that feel the same way. I then went to Don Ringler, and it was a totally different experience. I was treated very well, and made to feel comfortable being there. I probably would have purchase an Equinox from them if they had one I wanted in stock. This covered a 3 or 4 day period. During this time I either received a phone call or email from Lee. I didn't feel as though he was bothering me, because he was never really pushy. I didn't want to go to your dealership because of the distance and the waste of time if the price was to high or you were like Connell. However, on Saturday I gave Lee a call to say I'd coming down if he had any Equinox in stock that had a sun roof, that my time was limited, that I had my own financing, that I didn't want to be "jacked around", and that he felt he could meet or beat a price I already had. He said he felt he could accommodate me. When my wife and I arrived, Lee a an Equinox waiting for us to look at under the canopy (which was a great help because my wife was on crutches). Because of our time schedule, as he was showing us the vehicle he was having our trade-in appraised to save time. When he was notified the appraisal was completed he went in to get us a price. When he came back with the price I felt the trip was a waste of our time. You were even higher than Connell. I told him that you were way lower on trade-in, so he went back in and came back with a price $79.00 less than Ringler. So we said we'd take it, but we were in a hurry. Lee did everything in his power to make sure we were able to meet our schedule, and he did. Lee, and everyone else at your dealership involved with our purchase, was most accommodating. When it comes time to purchase another vehicle, Lee and Don Hewlett will be our first call, not our last. Lee and everyone else we dealt with there were respectful, friendly, and accommodating. Never pushy or hard sell. Since the purchase I email Lee with a couple of questions, and he was quick to respond with the answers. The reason I gave pricing a 4 rather than a 5 was because I always feel a dealership can do a little better on pricing. More

Jonathan was extremely frindly, professional and listened really well. He listened to what I wanted without trying to talk me into something else. Everything he said would take place did happen just li really well. He listened to what I wanted without trying to talk me into something else. Everything he said would take place did happen just like he said. ie: the timing of the ship date and arrival. Finally, the pricing of my new vehicle and trade-in exceeded my expectations. Billy Jurecka More