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Don Hewlett Chevrolet Buick

Georgetown, TX

4.6
2,188 Reviews

7601 S Interstate Highway 35

Georgetown, TX

78626

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Showing 2,188 reviews

March 18, 2023

Bought my first Chevy pickup at Don Hewlett. Working with Virgil White on buying the truck made it easy. Virgil wasn’t pushy to make us buy the tuck. He explained all the upgrades on the vehicle More

by timwheeler10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Virgil White
Mar 21, 2023 -

Don Hewlett Chevrolet Buick responded

Hello Timwheeler10 & Welcome to the Don Hewlett Chevrolet Buick family! We realize you have a choice of where to purchase your vehicles and seek product support. That's why we're so proud to have earned this opportunity. Please call on us the next time we can be of assistance to you, your family or place of business. Take care, Stay safe & enjoy that new Silverado! The Hewlett Customer Care Team

March 14, 2023

My experience at Don Hewlett was outstanding. My salesman Julian Rodriguez made purchasing the vehicles needed easy and stress free. More

by dyantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Rodriguez
Mar 14, 2023 -

dyantz responded

My salesman Julian Rodriguez made purchasing the vehicles needed easy and stress free.

March 09, 2023

03/2023 UPDATE: The 2023 Chevrolet Malibu I purchased on 01/10/2023 is now in need of service. To say I am extremely disappointed is an understatement. I didn’t care to purchase a brand new car. I showed More

by Ecaballero
Recommend Dealer
No
Employees Worked With
Nathaniel, Howard, Garrett Benyo
Mar 12, 2023 -

Don Hewlett Chevrolet Buick responded

Hello Emma – We’re sorry to learn that you are experiencing concerns with your vehicle. In order to provide the quickest measure of assistance we will need get access to your vehicle here for diagnosis of all current concerns. Please be looking for a contact from a member of our Service team to arrange the most convenient time to drop off your vehicle. Thank you for your business and we look forward to working with towards a complete solution for your concerns. The Hewlett Customer Care Team

March 08, 2023

Came in for some scheduled re-call work and an oil-change. Original time estimate would be drop it off at 8:00 and would be done by 1:00 pm. They were finished before 11:30! Very nice people and h More

by Catherine Gnader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service and everybody in the service dept that day!
Mar 10, 2023 -

Don Hewlett Chevrolet Buick responded

Hey there Catherine - Thank you so much for your recent visit and these kind remarks! We certainly appreciate your business and stand ready to help you and your family when you need us. We'll look for you when it's time for that next vehicle maintenance service - The Hewlett Customer Care Team

March 03, 2023

Unfortunately, we had a mechanical problem with a late model used truck right after we bought it. Don Hewlett has bent over backwards to not only diagnose and correct the issue, but took care of us with More

by RandyMSI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert King, Tony Edgington
Mar 08, 2023 -

Don Hewlett Chevrolet Buick responded

Well hey there Randymsi! Thank you for your recent vehicle purchase from Don Hewlett Chevrolet-Buick. We're sorry to learn that your preowned vehicle developed a concern requiring repair attention so quickly after purchase. We will celebrate with you that all concerns have now been successfully addressed and that you are able to once again enjoy your vehicle trouble free. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team

March 01, 2023

My experience at Don Hewlett was great and Terry Johnson who was my salesman is amazing and very helpful! Would come back in the future to purchase another vehicle by Terry Johnson.. More

by Samanthaseang78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
Mar 01, 2023 -

Samanthaseang78 responded

My experience at Don Hewlett was great and Terry Johnson who was my salesman is amazing and very helpful! Would come back in the future to purchase another vehicle by Terry Johnson.

February 23, 2023

Purchased my 2016 vehicle from Don Hewlett and had all services performed at Don Hewlett and the quality of service has declined over the past few years, exponentially. I've contacted the customer servic More

by Flounder9944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't interact with anyone listed
Feb 25, 2023 -

Don Hewlett Chevrolet Buick responded

Hello Flounder - Thank you for your past business and for sharing this honest feedback. We're sorry to learn that your recent interactions with our dealership have been anything less than completely satisfied. We'd like to help. Since we've checked our records and can't seem to find a 'flounder' on the roles, please contact our Service Manager - Joey Bayon - to share your concerns. In doing so - we will then be able to determine the best course of action to successfully provide support. FYI - Joey can be reached directly by calling: 512-681-3197. Thank you and we hope you have a pleasant day - The Hewett Customer Care Team

Feb 25, 2023 -

Flounder9944 responded

With all the respect. My vehicle that I purchased from Don Hewlett, and all PM. Preventive maintenance Has been sub-par.

Feb 25, 2023 -

Flounder9944 responded

With all the respect. My vehicle that I purchased from Don Hewlett, and all PM. Preventive maintenance Has been sub-par.

Feb 25, 2023 -

Flounder9944 responded

Not that i matters since Don Hewlett is questioning my purchase and experience. Vin #1gc1kwe87gf280510 Vin #1gc1kwe87gf280510

Feb 25, 2023 -

Flounder9944 responded

Based on the response from Don Hewlett. Thank you for your past business "Past" Business is the operative word.

Feb 25, 2023 -

Flounder9944 responded

Based on the response from Don Hewlett. Thank you for your past business "Past" Business is the operative word. In good conscience I won't be coming back as a customer.

Feb 26, 2023 -

Flounder9944 responded

Don Hewlett lost a Loyal customer

Feb 26, 2023 -

Flounder9944 responded

...

Feb 27, 2023 -

Flounder9944 responded

FYI, Don Hewlett. Don't insruct people with repair issues to call your staff. (see below). we will then be able to determine the best course of action to successfully provide support. FYI - Joey can be reached directly by calling: 512-681-3197. I have tried this to no avail. Insrutuct your staff to reach out to your clients instead of your clients reaching out to you... Still on the fence about Don Hewlett

February 19, 2023

This is the second car I have purchased at Don Hewlett. Jason was really kind and helpful, came in for an oil change and left with a shiny new car! We found the perfect ride for me. More

by KarlaG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Hernandez
Feb 22, 2023 -

Don Hewlett Chevrolet Buick responded

Hey there Karlag - Thank you so much for your recent vehicle purchase and these kind remarks about your overall experience! We certainly appreciate your business and stand ready to help you and your family when you need us. Please call on us when we can next provide this same level of professional, friendly vehicle support for you, your family or place of business - The Hewlett Customer Care Team

February 19, 2023

Hewlett Chevy is my go-to dealer for all maintenance on my Truck. Never been disappointed. This visit was to replace O2 sensors which was completed faster than expected. My only concern was the cost.... More

by Pete G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner is service
Feb 22, 2023 -

Don Hewlett Chevrolet Buick responded

Well hey there Pete G! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team

February 17, 2023

Great communication from service agent Tanner and great job working on my car! I will recommend to anyone. More

by lparker92397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Feb 22, 2023 -

Don Hewlett Chevrolet Buick responded

Well hey there Lparker92397! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team

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