Don Hewlett Chevrolet Buick

I had my own mechanic fix my headache rack..The right light which I waited an extra hour for a bulb for yesterday was broken as well as the entire wiring harness was not wired correctly and had to be rew light which I waited an extra hour for a bulb for yesterday was broken as well as the entire wiring harness was not wired correctly and had to be rewired… The cost to me was $53.06. I would like to get credit from Hewlett on that bill since I have zero faith in the ability to procure or install accessories correctly and on-time. I had to go with someone I trust and unfortunately it is not my dealer. I am done with Don Hewlett for awhile. I would still buy and recommend buying a vehicle from Lee but I would not recommend the purchase of accessories with a new vehicle or after market. I have spent over $5K on additional products for my vehicle and have remained a loyal customer throughout my accessories experience. I am exactly the customer profile that you want to come into your dealership to purchase a vehicle (Good income, solid credit history, willing to upgrade if it meets my needs and most importantly the ability to recommend your products and services to others). My intent is to call out the process here and not individuals. Here is my accessories story that I hope you share as a process improvement opportunity for everyone involving retaining “great customers”. Wrong Tires on my truck that I purchased from the dealer (My own mechanic called out the issue and I had to go back to the 3rd party tire dealer to get the right tires) – Total 4 Hours Bumper Installation – 2 trips (Wrong Rear Bumper ordered) – Was not made aware of the issue until I arrived for installation and had to make an additional appointment to complete installation – Total 6 Hours Head-Ache Rack Installation – Arrived for installation and waited but was informed part was not delivered after I was told everything was ready to go – Total 3 Hours Head-Ache Rack Installation – ½ day to install rack and was not wired correctly and had a faulty light when I was told and waited an additional hour that it was fixed – Total 4 Hours Head-Ache Rack Installation – Had my own mechanic fix the light and wiring – Total of 1 Hour ($53.06 cost to me for parts/labor) If this type of service happened to me on accessories, I am very concerned about bringing in my both of my vehicles which I purchased from Hewlett for warranty service that I also purchased in the future. Thanks for listening, and as a long time Georgetown resident keeping our business local has always been a priority for us. We are just very disappointed involving this entire experience with our local dealer and I felt the need to finally let someone at the dealership know about it. More

My experience at Don Hewlett Chevrolet was by far one of the best car shopping experiences in my life! I have had many cars over the years and I have never met such an open and honest sales person as I did the best car shopping experiences in my life! I have had many cars over the years and I have never met such an open and honest sales person as I did in Mike Stephens. He was up front, worked quickly to finalize my sale and got me in the car I wanted in a day! He worked with my busy schedule, even taking a test drive at the very end of the day to accomodate me. Talk about customer service! The rest of the team at Don Hewlett were very nice and worked quickly to get me all taken care of so I could go off and enjoy my new car. As I waited for the finance team, Mike went the extra mile and synced my Blackberry to my new Cruze, which I totally appreciated as there is much to learn on my new vehicle. Talk about providing exceptional customer service, Mike certainly didn't have to do that, but he goes above and beyond and for that I say thank you Mike for the great assistance and experience! I would highly recommend Don Hewlett Chevrolet and Mike Stephens to my family and friends. More

We have purchased two cars from Don Hewlett Chevrolet over the past 3 months. Both times we have worked with Lee Dickie. He has been great to work with and is very knowledgeable, helpful and provides over the past 3 months. Both times we have worked with Lee Dickie. He has been great to work with and is very knowledgeable, helpful and provides a great customer experience. He takes the time to make sure that all of our questions are answered and needs addressed. He also does an excellent job of explaining and demonstrating all of the features of the car we have purchased. I would highly recommend Lee and Don Hewlett to my friends. More

I worked with Aric Reil. I first made contact with him over a month ago to ask questions. He was prompt in his responses which impressed me. The price seemed fair. When I went to the dealership, Aric w over a month ago to ask questions. He was prompt in his responses which impressed me. The price seemed fair. When I went to the dealership, Aric was there to meet me and my wife. Everyone we met that evening were very friendly. We worked the deal and did not leave until after closing. No one seemed to care what time it was after a long day. There were several things I wanted added to the car. Aric followed the work and kept me updated. When I picked the car up.....there were no surprises. The car was exactly what I wanted. It was a great feeling to know that Aric was watching after my interests. I will recommend Aric and Hewlett to my friends. The purchase of my 2011 Z06 was a great experience. When you make a large purchase such as this, you expect to be treated well. Aric and team know how to treat people. The "Golden Rule" is practiced at Don Hewlett Chevrolet. More

When I walked into the Dealership I was met by Don Hewlett himself. He ask me how he could help me and assured me that I would be taken care of. I was treated very well from beginning to end. I am Hewlett himself. He ask me how he could help me and assured me that I would be taken care of. I was treated very well from beginning to end. I am a woman and I bought this car on my own. I felt like these men were looking after my best interest. They could have convinced me to buy much more than I did but they knew what I needed and zeroed in on what was best for me. I love my car, got a good trade in and left very happy. This was my second car purchase from Don Hewlett and it won't be my last. From the receptionist to the finance department, they are first class. I especially liked my salesman Cory Reedy and highly recommend him. Thank you Don Hewlett! More

I would certainly recommend this dealership. Aric took it upon himself to help as I researched several vehicles and provide me with resources and information to make a knowledgeable decision. He was friendly upon himself to help as I researched several vehicles and provide me with resources and information to make a knowledgeable decision. He was friendly and engaging and was able to point out several vehicles based upon what I was looking for and then work with me in regards to narrowing it down to a Chevy Malibu. The only negative aspect that I took away from my entire experience was the condition of the car after getting it back from the makeready people. Overall, it was clean (probably a B- on a grading scale) but there were several cleaning stains on the floorboards (that were able to scrub out easily) and the mirrors and such weren't very clean. As a whole though, I would recommend this dealership to others in the market. More

Lee Dickie excells in all of the areas above. This is why I chose to buy my second vehicle from Don Hewlett. Customer Service - Lee always jumps to take care of me and stays late for me. Quality of W why I chose to buy my second vehicle from Don Hewlett. Customer Service - Lee always jumps to take care of me and stays late for me. Quality of Work - Paperwork is always concise and accurate. Friendliness - Always greet with a smile and treated as I am the No. 1 customer. Overall Experience - Best experience out of any dealership I have been to. I will only deal with Don Hewlett. Price - Very open and walked me through the breakdown. More

I found the vehicle I wanted through the Zag Auto Buying program. When I came to the dealership, Jason immediately assisted me and got me into a test drive. I explained my budgetary constraints to Jason a program. When I came to the dealership, Jason immediately assisted me and got me into a test drive. I explained my budgetary constraints to Jason and he got it done. Because I am in the process of moving to TX from CA, there were some financing challenges. However, your Finance team took care of it without skipping a beat. Jason even followed me back to the airport so that I could return my rental and then gave me a ride back to the dealership. Jason then went through the process of assisting me with the set-up of OnStar and XM. With everything that I need to do relative to my relocation, the last thing I wanted to do was spend the whole weekend looking for a car. I am SO GLAD that I came to Don Hewlett Chevrolet first. More

The Don Hewlett Chevrolet dealership in Georgetown, Tx provides excellent customer service. They have been very helpful in all of my car trades. Visit salesman Ronnie Bradford today for a great deal! provides excellent customer service. They have been very helpful in all of my car trades. Visit salesman Ronnie Bradford today for a great deal! Also, their service department can't be beat. The service department keeps you up to date on your car while in the shop. More

Working with Ronnie was a pleasure. He took the time to go over the pricing i.e. rebates,employee pricing, trade ins and discounts. Ronnie also spent time going over the features of each of the two vehicl go over the pricing i.e. rebates,employee pricing, trade ins and discounts. Ronnie also spent time going over the features of each of the two vehicles purchased. He made us feel comfortable and welcomed by offering drinks and popcorn. He stay with us until the very end until all transactions were complete. Ronnie also took the time to deliver our second vehicle the next day. We would also like to thank several other associates whose names I hope I got correct were also very helpful and who helped Ronnie to move through the transactions smoothly and quickly. Again Don Hewitt's team was great to work with. Again, thank you. Al and Ellie Rosales More