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Don Hewlett Chevrolet Buick
Georgetown, TX
2,220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 15, 2013
Could not be more pleased with this dealership or our sales rep, Cory Reedy. Buying a vehicle is a huge purchase and one that is filled with a lot of stress, it is by far one of my least favorite th sales rep, Cory Reedy. Buying a vehicle is a huge purchase and one that is filled with a lot of stress, it is by far one of my least favorite things to do. The initial buying experience was pleasant and without incident, but what put them over the top with me was after my purchase. I settled on a vehicle color that I normally would not have because the price was cheaper than others in the same class and I thought I could adjust and learn to like it. I did not adjust. As soon as I drove off the lot I felt a huge sense of error on my part for the choice I made and it continued to intensify over the next day. I sent an email to my sales rep, asking if there was any way I could bring it back and exchange it for another color that would suit me better. Though I anticipated getting a "sorry, no can do", I figured nothing ventured, nothing gained. To my absolute amazement, they were more than happy to accommodate me and allowed me to bring it back to redo my purchase. There was no sense of irritation or annoyance, only a willingness to make me happy with my purchase. And that they did. For any future vehicle purchases, Don Hewlette will always be my first choice and I would recommend them to any one and every one. Thanks to all involved for making a huge purchase as pleasant as it could have possibly been. More
by Curty342
Employees Worked With
Cory Reedy
January 11, 2013
Dear Mr. Hewlett, I am giving Jason Luther Dear Mr. Hewlett, I am giving Jason Luther and the Don Hewlett Chevy Family the highest ratings possible. Jason and the DHC Family has onc Dear Mr. Hewlett, I am giving Jason Luther and the Don Hewlett Chevy Family the highest ratings possible. Jason and the DHC Family has once again exceeded our expectations by providing excellent service to my family and the experience has actually brought my wife and I back full circle to the Chevrolet Family. This is my 4th vehicle purchased from Don Hewlett Chevrolet within the last 15 years and during that time my wife and I have been to several dealers. We have never before had such a pleasant experience as this last purchase of the 2013 Camaro. I must say that if you ever lose Jason Luther you will probably lose any of my future business. We feel very comfortable with his technique of no pressure sales. Comfortable enough to use the technology of text messaging to complete the deal without worrying about my personal information being mishandled. In short, sir, my wife is extremly pleased with the Camaro. It has the muscle car look and feel that will make your jaw drop as it passes by, as it did during the muscle car era. Sincerely, Sam & Sibylle Gilmore Little River, Texas More
by samgilmore
Employees Worked With
Jason Luther
January 11, 2013
The team at Don Hewlett made the purchase of our first vehicle quick and easy. Steven actually made me feel that his goal was to make sure we were taken care of. I went to the dealership after a few not s vehicle quick and easy. Steven actually made me feel that his goal was to make sure we were taken care of. I went to the dealership after a few not so great experiences elsewhere. It was raining so steven drove me around the lot so we didn't have to get wet. We eventually found what we were looking for and were able to get into our budget. We left with our new vehicle that day and will be back when it is time for another. I would recommend this dealership to anyone. Buying a new vehicle does NOT have to be a headache, and this place is proof. Thank you to everyone involved in making our first buying experience a great one. More
by GabeSR04
Employees Worked With
Steven Ratcliff
January 08, 2013
My experience with Don Hewlett Chevrolet and Phillip Davis was exceptional. It is the best "new car purchase" process that I have ever experienced. Great customer service and friendly atmosphere made Davis was exceptional. It is the best "new car purchase" process that I have ever experienced. Great customer service and friendly atmosphere made my time at the dealership delightful and stress-free. I highly recommend Don Hewlett Chevrolet and Phillip Davis. More
by Jan Williams
Employees Worked With
Phillip Davis
January 08, 2013
Phillip was a pleasure to work with. He listened to our needs and helped us find the right vehicle. Most importantly, Phillip wasn't pushy and allowed us to reach a decision without your stereotypical "us needs and helped us find the right vehicle. Most importantly, Phillip wasn't pushy and allowed us to reach a decision without your stereotypical "used car salesman" tactics. I feel like I was treated fairly and would definitely recommend Hewlett and specifically Phillip for all your vehicle needs. More
by DennisMidkiff
Employees Worked With
Phillip Davis
January 07, 2013
I JUST WANTED TO SAY FROM THE TIME I WALKED INTO DON HEWLETT I FELT THAT I MATTERED. BEING A CUSTOMER SERVICE MGR AT MY JOB I MUST SAY FROM THE RECEPTION AT THE FRONT TO YOUR SALES TEAM I COULD NOT HAVE HEWLETT I FELT THAT I MATTERED. BEING A CUSTOMER SERVICE MGR AT MY JOB I MUST SAY FROM THE RECEPTION AT THE FRONT TO YOUR SALES TEAM I COULD NOT HAVE ASKED FOR BETTER SERVICE, THEY ALL MADE ME FEEL LIKE I WAS THE MOST IMPORTANT CUSTOMER IN THE BUILDING, AND THEY WERE VERY BUSY. BUT STILL FOUND THE TIME TO BE FRIENDLY AND MAKE THE EXPERINCE OF BUYING MY TRUCK A GREAT ON.WHEN JEFF CAME BACK WITH THE PRICE ON THE TRUCK I JUST ABOUT FELL OUT OF MY CHAIR IT FELT GREAT TO SEE HOW HARD HE WORKED FOR ME, IF SOMEONE ASKED ME WHERE CAN I GET A GOOD DEAL ON A NEW CHEVROLET I SAY DON HEWLETT THE BEST DEALER. AND I WILL COME BACK. THIS WAS THE BEST BUYING EXPERIENCE I HAVE EVER HAD IN BUYING A TRUCK AND I HAVE BOUGHT 3 BEFORE THIS ONE. THANK YOU JEFF YOUR WERE GREAT SO WAS DONNIE. More
by LIDIA GOLDSTEIN
Employees Worked With
JEFF SAWISCH, Jeff Sawisch
January 04, 2013
There are other reviews that have the same type of symptoms. This dealer is awesome at selling you a car. Their problems are in problem solving and customer satisfaction in dealing with those proble symptoms. This dealer is awesome at selling you a car. Their problems are in problem solving and customer satisfaction in dealing with those problems after the sale. In August of this year I preordered a restricted model of the 2013 camaro. I had a written price agreement and ended up picking up the car the weekend before Thanksgiving. I found a footlong dent in the driver side door later that day and returned the vehicle to the dealership. The option from the dealer was to fix or they could order me another vehicle. I chose another order instead of having a new vehicle with body/paint work already done. This was only done after I proved I didn't put the dent in the door with pics the dealer sent me days before i took delivery. The order was put in but the dealer held onto my refund check for the car until i called and spoke with the ordering manager on 11/29. I had already attempted to contact the salesman (Cory Reedy) several times with no response. That is when I contacted the ordering manager John Weldon and discussed the issue with him. The plates for my old car arrived three days after Cory said they were mailing both overnight. After talking with the ordering manager my check showed up the next afternoon. Also as part of that conversation I reiterated the fact that i wanted to have the same type of written agreement and was unsatisfied with the level of service i was being provided. The order manager was going to look into providing a free tint and possible financial reimbursement for the additional hassle and get back with my within the week. After a week I again contacted Cory and asked for him to follow up with John to get the information he promised to me. He acknowledged but I never received the written agreement. I did receive an email from the customer support representative at Hewlett. She wanted to let me know that I would soon be receiving a survey about the dealership and to make sure I selected the checkbox at the start of the survey stating that i no longer owned the vehicle "so i would not receive mailers for it". When i received the survey, I found that by selecting that check box you were opted out of taking the survey. I re-entered the survey and took it without selecting the checkbox. My answers accurately reflected the level of service i was being provided up to that moment. During this time I also contacted corporate GM customer service to let them know about the ordeal (primarily the damage that resulted in transport - not dealer complaints). As the resulting lack of communication from the dealer persisted I brought these issues up with GM corporate. They began to look into the issue. I also was contacted by GM corporate in response to my survey on 12/10. They were quite concerned about the level of service I was provided and were going to contact the salesman and ordering manager to discuss. On 12/11 I received a buyers order from Cory for the 2nd order purchase which included the tint and agreed price for my trade in that was settled in the first agreement. At this point I believed everything was settled, but on the morning of 12/12 I received a text from Cory stating "this is Cory at Hewlett. The title to your Mustang is in the mail back to you. We are no longer interested in selling you a car. John Weldon said you can call him direct if you would like. His number is (512) 681-3002." I called John moments after this and left him a voicemail to call me back. I have yet to receive a response. I bought the car from another dealer that knows how to handle a problem and can call you back. They also re-listed my first car that had to have body and paint work done as a new vehicle on their site - with no mention of the damage. More
by ClaytonKrueger
Employees Worked With
Cory Reedy, John Weldon, Mike Hewlett
January 04, 2013
Lee did a great job again. Both the sales team and the service team with Paul as my service advisor keep me going. Both are considered my friends and not just employees of Hewlett. See you in 18 months service team with Paul as my service advisor keep me going. Both are considered my friends and not just employees of Hewlett. See you in 18 months for another new car. More
by ccarter3344w
Employees Worked With
Lee Dickie, Lee Dickie
January 03, 2013
We very much appreciated Ruben's straight-forward, no nonsense approach. Ruben was very friendly and his knowledge of the different cars/products offered was very helpful in making our decision. We arr nonsense approach. Ruben was very friendly and his knowledge of the different cars/products offered was very helpful in making our decision. We arrived at the dealership at 6:00 pm on a Friday evening. Ruben immediately greeted us on the lot and we looked at several vehicles. Ruben was very patient and answered all our questions and allowed us to drive a couple of cars. We were finished with everything by 8:00 pm... and picked up our new car the following day. This is the second Buick I have purchased from Don Hewlett and will definitely will return. More
by HarleyHondo
Employees Worked With
Ruben de la Rosa
December 31, 2012
My experience purchasing a Equinox at Don HewLett Chevrolet Buick was very comforatable. Mike and Donnie were very helpful, informative and courteous. The amount of time we spent test driving, paper Chevrolet Buick was very comforatable. Mike and Donnie were very helpful, informative and courteous. The amount of time we spent test driving, paper work and vehicle make ready was suprisingly quick. There was no pressure, the whole experience was relaxed. I will do buisness with Don Hewlett Chevrolet Buick again and recommend all my freinds and relatives to consider as well. More
by mbook88
