Don Hewlett Chevrolet Buick

I started my dealings with Don Hewlett Chevrolet/Buick of Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off Georgetown, Texas, online, with a man named Mike Cummings. When my wife and I showed up at the dealership, Mike was not available. We were passed off to a man named Donnie Bordelon. Thank God! Donnie is such a polite, professional and personable fellow; I couldn't have imagined someone in the car business being so genuine and nice. Donnie is a good man; especially since he kind of inherited us because Mike Cummings was not available. We had an extremely long wait to get in to see the man in Finance. When we got there, a man named Jeff Grazioplene, told us it had taken so long because he was battling to get us the best deal. Sounded like a line of bull at first; but "Graz" proved he is a principled, dynamic, hard working, honorable professional. About a week after we had our truck, Mr. Grazioplene called me at home and at work and told me right after we had signed our deal, another lender had come through with a lower interest rate. "Graz" told me he would not feel right letting the existing deal stand when there was a chance to get us a lower monthly payment. Who does this? Jeff Grazioplene, that's who! That story will be told till my dying day; and everyone I have told, is blown away by his integrity. The night before we were to meet with Mr. Grazioplene to sign our new deal, my water pump went out. I called first thing in the morning and spoke with a lady named, Mari Auston. Mari told me if I could get there by 10 AM, she could get me in to fix the water pump. When I arrived at the Service Department, Mari remembered our conversation and provided me with the most courteous and stress free experience I have ever witnessed our been a part of when it comes to getting a car dealership to honor their warranty agreement; and I work at a car dealership! Before I fully realized what was going on, I was directed to a gentleman named Cedric. (Sorry, I don't remember his last name.) Like everyone else in the Service Dept., Cedric was courteous, efficient and professional. I provided Cedric with my driver's license and proof of insurance when asked, and before I knew it, he was preparing me to take custody of a beautiful, Chevy Silverado pickup. I did not expect to receive a loaner vehicle and I did not ask for one. I couldn't believe my good fortune and the excellent customer service I was receiving! I had worked a graveyard shift, the night before; and I was dreading the thought of being stranded for hours while my car was being repaired. I live over 40 miles from this Don Hewlett dealership and I was exhausted. I was so tired, I slept in the courtesey vehicle in the parking lot instead of driving it home. My water pump was replaced by 4 PM and it was washed before it was returned to me. I had been a little upset when I first bought my vehicle, because it was not delivered with a full tank of gas. When I let that be known to Donnie Bordelon, I received a Shell, gasoline gift card from Lowe's; courtesey of Mike Cummings. Wow! What more can a person ask for regarding customer satisfaction? When my wife gets ready to part with her Silverado pickup; I know where we are going to get our next one. I highly recommend this dealership. Don Hewlett Chevrolet/Buick of Georgetown has a great staff and it is a beautiful, huge facility that they are still making improvements to. More

Awesome! I found my 2008 Tahoe on the Internet. I began communication with Mike Cuming. He went above and beyond with E-mails, Phone Calls and Text with my numerous contacts! I live over 2 hours away and w communication with Mike Cuming. He went above and beyond with E-mails, Phone Calls and Text with my numerous contacts! I live over 2 hours away and was reluctant to drive that far! Glad I didn't give up! Needless to say I drove home with my Tahoe and smiling all the way!! Mike and Jeff Grazioplene in Business Office worked magic to make numbers work just as I asked! Great Team that went way above and beyond!! Give them a chance they work miracles!!! Cheryl Merritt Hunt,Texas More

i purchased as 2013 buick verano. jason luther was very helpful, informative, and patient with me. he made the experience more about me and my comforability with the vehicle i was purchasing. i didn't feel helpful, informative, and patient with me. he made the experience more about me and my comforability with the vehicle i was purchasing. i didn't feel haggled or forced to make decisions. when i did become frustrated a couple of times and felt like shutting down, he encouraged me to open up and talk to him about what was frustrating me and worked with me on how to allay those concerns. i am a single mom and required a strict payment amount over a term that i was comforatble with; the team made that happen, and actually came in a few bucks below my desired payment amount; for that, i am very, very thankful!! i can be difficult just because of my past car-buying experiences and my high-end requirements on a less than high-end budget, i admit it, but with that in perspective, overall, it was a very good experience for me and they helped me get into something i like and am completely happy with. when i am ready to buy another vehicle, i'll be sure to use don hewlett. More

Have bought from Ronnie in the past and so has our son. Has been a great experience each time with good communication, very professional and knowledgeable. Has been a great experience each time with good communication, very professional and knowledgeable. More

I just traded in my 2011 Avalanche for a new 2013 Avalanche. I couldn't be happier. This is the fourth new vehicle I have purchased from Lee Dickie and Don Hewlett Chevrolet. I live in Houston now Avalanche. I couldn't be happier. This is the fourth new vehicle I have purchased from Lee Dickie and Don Hewlett Chevrolet. I live in Houston now and I still returned to Georgetown for the great customer service I get from Lee and Don Hewlett Chevrolet. More

My husband and I were looking to purchase our second vehicle. We live in the Rio Grande Valley and had looked and gone to several dealerships in the valley pricing and talking to different salespeople. vehicle. We live in the Rio Grande Valley and had looked and gone to several dealerships in the valley pricing and talking to different salespeople. It seemed none of them understood where we needed to be at financially in order for us to take our car home with us. We have some family in Austin and he was able to research some vehicles up state for us and got in contact with Jason. He answered all of our questions via email and gave us several options regarding the Chevy Sonic and Cruze. We drove up there one weekend and went to Don Hewlett and spoke directly with Jason, who was very busy that Saturday. He let us test drive the Cruze and gave a great comparison between the Sonic and the Cruze. He answered all of our questions and made sure that we were comfortabe with the whole situation before we signed anything. He went out of his way to make sure that we went home with our new Cruze. Jason made the whole trip up to Georgetown worth it. We were terrified that we would have to come back to the RGV without a new vehicle, but he made sure that we got our car. He was very friendly, approachable and very confident in answering our questions. After all the documents were signed, he waited outside with our new car and walked me through setting up our new Cruze. He took the time to show me all the features that it had, programed my phone with the car and even took the time to make sure our daughter had her very own XM radio station programed to listen to when she is in the car. He was wonderful!! My husband and I are deffinetly returning to Don Hewlett and Jason for all of future vehicle purchases. We couldn't be happier with our new Chevy Cruze!! -Roxann and Christopher Aguilar More

I had the most wonderful vehicle buying experience ever! Thanks to Cory Reedy. I used a car buying service to help me find a pick-up truck that met my needs. Many dealers either texted me or sent me an em Thanks to Cory Reedy. I used a car buying service to help me find a pick-up truck that met my needs. Many dealers either texted me or sent me an email that they are waiting for me to contact them with a vehicle. Cory was the only one who personally called me to verify what I wanted and after that he did all the work looking for something that met those requirements. Other dealers said they had what I wanted. Everyone missed the mark as they tried to sell me a 2 wheel drive as my main reason for buying a pickup was for the 4 wheel drive. At this point, I had already become frustrated with the dealers as I felt they were only interested at making a quick sale. I had already been pre-approved and had a price guarantee certificate from the car buying service I was using. Then came Cory Reedy. He called me up and said he found what I was looking for. He worked around my schedule in order for me to come and visit. He treated my wife and I like we were family. Had everything lined up so as not to take alot of time. We went for a test drive and I instantly fell in love with my new truck. Okay now for the negotiating! I was surprised that there was no negotiating hassle. No pass back to the finance manager, or anything like that. After the paperwork was done, Cory took me outside and walked me through the entire vehicle setting up favorite radio stations, Onstar, and all the extra gadgets that I needed to know. His excitement was as if he just bought a new vehicle for himself. He not only sold me a vehicle that I am totally excited about, but he also checked in on me to make sure I didn't have any questions or needed something. I've bought many new vehicles in the past, but I have NEVER encountered a more pleasant experience in purchasing a new vehicle like I did at Don Hewlett Chevrolet in Georgetown, Texas! Thank you Don Hewlett and thank you Cory! More

The service I received from Mr. Bradford was friendly and professional. This is my second dealing with him and he provides great customer service. He was very helpful in discussing my options and explaining professional. This is my second dealing with him and he provides great customer service. He was very helpful in discussing my options and explaining the purchasing process and paper work. Always a pleasure working with Mr. Bradford. More

Although my wife and I were not planning on purchasing a vehicle on the day we visited with Don Hewlett Chevrolet and Ronnie Bradford, we did indeed purchase a vehicle and enjoyed our experience with Ronnie vehicle on the day we visited with Don Hewlett Chevrolet and Ronnie Bradford, we did indeed purchase a vehicle and enjoyed our experience with Ronnie. He was very helpful, not pushy, and appeared honest. When I get ready to buy another vehicle, I'll be giving him a call. Thanks, Ronnie! Jeff More