Don Hewlett Chevrolet Buick

Ryan Prellop was the BEST Service Consultant!!! I greatly appreciate Ryan's help when the check engine light came on in my Chevy Cruze. He was able to schedule me for an appointment the same day th I greatly appreciate Ryan's help when the check engine light came on in my Chevy Cruze. He was able to schedule me for an appointment the same day that I contacted the dealership, get me into a loaner car, and completed all of this in less than 1 hour! Ryan was very friendly, courteous, patient, and went above and beyond to get my car taken care of quickly. He also verified that the work needed on my car would be covered under my warranty, which was an added bonus! My car was ready within 1 day. I can't express how much I appreciate Ryan's service and assistance. He was able to turn a very stressful situation into a great experience for me! Thanks, Ryan!!! More

Traded in for a newer model Ronnie has always been awesome. This is the second car I've purchased through him and would definitely recommend him and Don Hewlett to anyone looking Ronnie has always been awesome. This is the second car I've purchased through him and would definitely recommend him and Don Hewlett to anyone looking for a new car. More

Outstanding All the Way! Jason Luther and his excellent customer service made buying my new Enclave an absolutely enjoyable experience. He went above and beyond to provide Jason Luther and his excellent customer service made buying my new Enclave an absolutely enjoyable experience. He went above and beyond to provide the vehicle I wanted at the right price, right time, and with all the features I was looking for! Being new to the Austin area, finding Jason and the Don Hewlett team definitely is great. Thanks again, Jason! More

Mission Impossible Ronnie was AMAZING! We knew we were going to be pretty impossible to accommodate with our trade in and difficult budget but Ronnie worked all day to m Ronnie was AMAZING! We knew we were going to be pretty impossible to accommodate with our trade in and difficult budget but Ronnie worked all day to make something happen for us and at the end of the day we drove away super happy with our new car! We will be back for sure! More

Incompetent Service Advisors Last week, I called to make an appointment at the Don Hewlett Chevrolet Dealership of Georgetown, TX for our 2015 Suburban (purchased in January). I Last week, I called to make an appointment at the Don Hewlett Chevrolet Dealership of Georgetown, TX for our 2015 Suburban (purchased in January). I explained that we had three issues: 1) the navigation system was not working - the screen displays an X over GPS. 2) the OnStar phone system was not working. 3) when the Navigation was working, the maps are out of date. For example, roads that were completed over 3 years ago are not recognized by the navigation system. We were given an appointment time of 7:30am yesterday (Tues, Mar. 17), and assigned to 'Paul' as our service advisor. When I arrived yesterday morning at 7:30, I was informed that Paul was on vacation this week and the person who scheduled my appointment should not have assigned him. I waited while they tried to find someone who would take me. Ms. Auston, another service representative, reluctantly picked up my paperwork and informed me they could possibly get my vehicle in this afternoon at the earliest and it would likely require several days to diagnose and repair. Furthermore, they do not have any loaner vehicles available. I replied "you must be mistaken, I have a 7:30am appointment to have the problem repaired." The service advisor told me that appointment was just to meet with a service advisor to talk about the problem, not to actually repair it. Does that seem reasonable? When I make an appointment to see the doctor to address a problem, it is not to talk to the receptionist and then actually see the doctor later that afternoon. Furthermore, in 20 years of purchasing new vehicles every couple of years and getting serviced by local certified dealers, I have never had such a poor experience. It seems Don Hewlett cannot properly schedule or staff and the service advisor was full of excuses to try to cover for their incompetence. The lack of customer service reflects poorly on Chevrolet as well as the dealership. My husband did receive a call from Mike Hewlett apologizing and stating that they would have got me in and finished by 10am. While we appreciated the call, his information did not match up with the communication from the service department. Ms. Auston very clearly communicated that they would only start working on my truck at 10am if I stayed there in the waiting room while it was being repaired (as opposed to taking a shuttle home and it not getting started until the afternoon) and it would probably take all day to fix the issue. I purchased a 2015 Suburban in January expecting a full warranty and the level of customer service of an industry leading company. I hope this isn't the beginning of many disappointments from Chevrolet. More

Wouldn't buy a car from anyone but Jason Luther I consider him a friend and a trusted advisor. Enough said. He's a family man and gets it. No pressure, no job too big. I've bought 3 cars from him I consider him a friend and a trusted advisor. Enough said. He's a family man and gets it. No pressure, no job too big. I've bought 3 cars from him in 3 years and I'll probably be buying my fourth in the next year. Understands my concern for urgency and has everything prepared and ready for me when I arrive. More

Great Customer Service! We were interested in a car for my daughter and found a used Kia at a great price. I was traveling in from out of town and was worried that the car w We were interested in a car for my daughter and found a used Kia at a great price. I was traveling in from out of town and was worried that the car would be misrepresented or sold before I got there. Brandon Luther personally walked the vehicle to ensure that there were no issues and reported every nick, scratch, etc. He also made sure the car would be available for us when we arrived. When we arrived, the car was exactly as he described. The purchase process was extremely smooth and could not have gone better! Thank you Brandon and the entire Don Hewlett Chevrolet team! More

Great Experience This is the second car I have bought from Don Hewlett!! Over the years the experience has been great with service and Maintenance that I went back to This is the second car I have bought from Don Hewlett!! Over the years the experience has been great with service and Maintenance that I went back to them for my new car. Very professional, easy to work with and overall great experience from test driving, accessories and finance. Thanks More

Amazing Service! Buying a car has always been stressful for us. It's an investment you don't want to just jump in to. We went in with a couple of cars in mind, and had Buying a car has always been stressful for us. It's an investment you don't want to just jump in to. We went in with a couple of cars in mind, and had the pleasure of working with Ronnie Bradford. He was extremely helpful, and made our car buying experience a breeze. He was not pushy at all and answered all our questions with confidence. I would highly recommend this dealership. From start to finish the staff was amazing! More

Great Experience I would whole heartily recommend Lee Dickie and Don Hewlett Chevrolet to any one looking for a new vehicle. I have purchased my last two new vehicles I would whole heartily recommend Lee Dickie and Don Hewlett Chevrolet to any one looking for a new vehicle. I have purchased my last two new vehicles from Lee and he was great to deal with. More