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Don Hewlett Chevrolet Buick
Georgetown, TX
2,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,221 reviews
June 01, 2015
2015 Equinox My wife and I wanted to trade in our Camero and Silverado for a new SUV. Carter was very helpful with the trades and the overall buying experience. I My wife and I wanted to trade in our Camero and Silverado for a new SUV. Carter was very helpful with the trades and the overall buying experience. I am extremely happy with my decision to go the Don Hewlett Chevy. I look forward to buying my next vehicle from here and recommend talking to Carter Hill. More
by Zohfeldre
Employees Worked With
Carter Hill
May 27, 2015
Horrible service!! Their service department is awful and no one seems to care!! I have a 2013 Chevy Traverse and have owned it for a year and a half now. I have been com Their service department is awful and no one seems to care!! I have a 2013 Chevy Traverse and have owned it for a year and a half now. I have been complaining about two of my tires for the last year and have requested they be checked EVERY single time it's in for any kind of service work. I have to put 20psi of air in both tires on a weekly basis - there is no reason I should be doing that. Every time, I'm told nothing is wrong with your tires, everything is fine. Obviously, everything isn't fine if I'm having to put that much air in each tire weekly. This last time, I was told all of a sudden that I need brand new tires. The current tires are 6 year and 60,000 mile rated tires but I've only had the vehicle a year and half and and its at 33,000 miles but I need brand new tires??? I was furious, so much so that the owner, Mike, got involved. He was even less help than the service writer. I have been asking them to look at my tires for a year and all of a sudden now something is wrong and I need to replace all of them? I received such poor customer service from the writer and the owner. All they are offering is a safety inspection and giving me tires at a "significant discount" if I do in fact need new ones. For a year now I've complained about my tires and for a year I was lied to about their condition. I will never return to this dealership and would not recommend them to anyone. This was not the only issue I've had with their service department, but this is the most serious. I was very delighted when Mike reached out to me personally and thought the issue would be fixed. However, after my last email to him, all communication on his end has stopped. Not so much as an "I'm sorry I can't help you" or "You're right, this is unacceptable..." Nothing, not a word from him. I drive my three year old son in my car on a daily basis, this is a safety issue for me. There is absolutely no reason tires with this rating should need to be replaced this early. You could argue proper inflation could cause them to be worn sooner, but that is exactly what I have been complaining about for a year!!!! More
by Amanda G-H
Employees Worked With
None of them listed
May 27, 2015
THANK YOU FOR MAKING MY DREAM COME TRUE My husband, Dennis and I visited Don Hewlett to look at the new Silverado on Memorial Day. There was a tornado warning issued and we were all rushed My husband, Dennis and I visited Don Hewlett to look at the new Silverado on Memorial Day. There was a tornado warning issued and we were all rushed to the center of the building to take cover.. Through all of this bad weather, Neal Slocumbe found several new trucks and then he finally read my mind. In the heavy rain, he brought over a 2014 Chevrolet Silverado High Country. This truck is beautiful and I fell in love with it. Then the process started and we were approved to purchase my dream truck! Karl Hoehn explained the financing in great detail and was very straight forward. We are now Texas True Don Hewlett LOYAL Customers! Many thanks to Neal, Karl and all who were involved in our awesome purchase experience. More
by Dennis and Mary Lynne Reagan
Employees Worked With
Jeff Grazioplene and David Shelton, Neal Slocombe, Karl Hoehn
May 27, 2015
AMAZING customer service I brought my 2014 Cruze (which I bought from this dealship as well) in for an oil change as well as quite a few other miscellaneous things. Paul (my I brought my 2014 Cruze (which I bought from this dealship as well) in for an oil change as well as quite a few other miscellaneous things. Paul (my service adviser) and Tom Noll (the mechanic) did an AMAZING job addressing the issues with my car! Everyone was very friendly and the service was great and very quick. The process to get a loaner car was very easy and painless as well. I would definitely recommend Don Hewlett to my friends and family! More
by AmandaB
Employees Worked With
Paul
May 23, 2015
Stress Free Car Buying Experiance This is the second car, my husband and I have bought from Don Hewlett and we refuse to go anywhere else! We knew what we wanted when we walked in the This is the second car, my husband and I have bought from Don Hewlett and we refuse to go anywhere else! We knew what we wanted when we walked in the doors and Ronnie was able to deliver. He worked hard to get us in the exact car we wanted at a price we felt comfortable paying. The staff at Don Hewlett are wonderful and truly work with you. They take the stress out of the car buying process. I would recommend Don Hewlett to everyone. We will definitely be back again....Thanks Ronnie! More
by Krystina
Employees Worked With
Ronnie Bradford, Buddy Shepperd
May 16, 2015
great I really enjoyed working with Ronnie. He wasn't pushy or rude, he was very pleasant and got me into the car that I wanted. I really enjoyed working with Ronnie. He wasn't pushy or rude, he was very pleasant and got me into the car that I wanted. More
by jessica1
Employees Worked With
Ronnie Bradford, Buddy Shepperd
May 15, 2015
Great buying experience Our experience purchasing our new Encore was great! Scott Nowling was friendly, informative, and knowledgable. He made our purchase so easy. We will d Our experience purchasing our new Encore was great! Scott Nowling was friendly, informative, and knowledgable. He made our purchase so easy. We will definitely return for our next car and we will recommend this dealership and Scott Nowling to anyone wanting to buy a car! Thank you Scott and everyone involved with our purchase. More
by Shanna81
Employees Worked With
Scott Nowling, Buddy Shepperd
May 15, 2015
Absolutely wonderful! My experience with buying my Malibu was terrific thanks to Brandon Luther. He really listened to what I wanted and then showed me things that were jus My experience with buying my Malibu was terrific thanks to Brandon Luther. He really listened to what I wanted and then showed me things that were just about perfect for me and my family. He is such a professional and went above and beyond my expectations! I will definitely come to Brandon whenever I am ready to buy another car. More
by Hcanalesatx
Employees Worked With
Brandon Luther, Jeff Grazioplene
May 10, 2015
No Hassle New Car Purchase We dropped by the showroom in Georgetown just to take a look at a Chevy Cruze. Bruce Haist offered to show us some and gave us a great deal on a left We dropped by the showroom in Georgetown just to take a look at a Chevy Cruze. Bruce Haist offered to show us some and gave us a great deal on a leftover new 2014 model. We never felt any pressure. Bruce was friendly, knowledgeable and easy to work with. Karl also made the financing a breeze. From start to finish it was a positive experience and on that basis we would purchase another vehicle from Hewlett and Bruce. --Jeff and Maggie B. More
by Jeff n Maggie
Employees Worked With
Bruce Haist, Karl Hoehn
May 09, 2015
Great experience Brandon Luther is a great salesperson. He helped us to get a new car, from the beginning to the end. We enjoyed the entire experience.. Thank you, Brandon Luther is a great salesperson. He helped us to get a new car, from the beginning to the end. We enjoyed the entire experience.. Thank you, Brandon More
by TE & JE
Employees Worked With
Brandon Luther
