Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Don Hewlett Chevrolet Buick
Georgetown, TX
2,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,221 reviews
September 29, 2015
Fantastic First Car Purchase Let me begin by saying I have always dreaded car dealerships and salespeople. That was until I met Lee Dickie and company at Hewlett. Lee has dealt Let me begin by saying I have always dreaded car dealerships and salespeople. That was until I met Lee Dickie and company at Hewlett. Lee has dealt with my family for years, and when it was time to buy my first car on my own, he treated me like I had purchased 10 vehicles from him. I had a a lot of concerns about the car buying processes, but everyone was great and gave me great service all around. I can't say enough about how easy and smooth these guys made my purchase! More
by tmag02
Employees Worked With
Lee Dickie, Trey Wolski, Jeff Grazioplene
September 29, 2015
new Equinox Great experience. My second purchase at Hewlett and it went just as smooth as my first purchase. Everyone at the dealership is very friendly and goes Great experience. My second purchase at Hewlett and it went just as smooth as my first purchase. Everyone at the dealership is very friendly and goes out of their way to help their customers. No hard sell tactics. Everyone was considerate of my time. Quick and easy. And as an added note, Hewlett's service department is awesome. Had a great impact on my decision to buy there again. More
by Equinox Owner
Employees Worked With
David Lomas - finance, Ronnie Bradford
September 27, 2015
great experience I was assisted in purchasing a vehicle by an associate Jeff. He was very helpful and answered all of my questions explaining things thoroughly. He h I was assisted in purchasing a vehicle by an associate Jeff. He was very helpful and answered all of my questions explaining things thoroughly. He helped me figure out the best vehicle for my money and I am very happy with my 2014 Chevy Malibu! ! More
by Erin m.
Employees Worked With
Jeff Sawisch
September 26, 2015
Going elsewhere, again All I wanted was an update to MyLink, if any, for my 2013 Camaro that I bought at Don Hewlett, so I made an appointment 6 days prior and stated what I All I wanted was an update to MyLink, if any, for my 2013 Camaro that I bought at Don Hewlett, so I made an appointment 6 days prior and stated what I wanted. I know the 2014 can play .wav (lossless) audio via the USB, and my 2013 can only manage mp3. Dennis started out well enough, he wanted to know if something was broken. After explaining everything 3 times, he goes out to my car, says he needs to put a placard on my rear view mirror but my fuzz buster is in the way, and before I can even say anything, he pulls it off the mount with my wire that goes along the headline. He then asks if I'm going to wait or if someone is going to pick me up, telling me it will take probably 4 or more hours to update, I ask why so long for a simple update, he says because X many cars are in front of me (it's 7:30 am). And apparently, this is just to see if they can even figure out if there's an update for it... thanks for wasting my time, and gas, again. I had a prior issue that they couldn't be bothered with for hours and Nyle Maxwell Service took care of it the same day. So, I'm looking to Maxwell yet again to get service, and guess where I will be going the next time I buy a car. In fact, I'm not even going to attempt Hewlett service ever again, 2 strikes and you're out. More
by msc22
Employees Worked With
Dennis
September 22, 2015
Outstanding service from start to finish!!! I have purchased a few vehicles in my day and I have to say no other dealership has given me the great experience I had at Don Hewlett. From the firs I have purchased a few vehicles in my day and I have to say no other dealership has given me the great experience I had at Don Hewlett. From the first phone call with my salesman Ronnie to getting in the door and working with all the great people there. The atmosphere in the show room is great. There is no pressure to buy a vehicle, Ronnie spent his time informing us about the vehicle we wanted and made me and my wife feel at home - "like family" Everyone on the team was outstanding from the accessories team to the finance dept. Jeff in the Financing department is outstanding - there was no pressure. Steven in the accessories dept was great we picked a few upgrades there. The experience that started with Ronnie continued through everyone one we worked there at Don Hewlett. My wife and I are so pleased with our experience at your dealership - and by the way my wife loves her brand new Chevy Tahoe!!!! Tim Garcia More
by optbg020
Employees Worked With
Ronnie Bradford, Jeff Grazioplene
September 18, 2015
A Very Positive Experience I was dreading to look at new cars. I hate when the salesman shuts you up in his office and when you can't make a deal, he calls his manager to come I was dreading to look at new cars. I hate when the salesman shuts you up in his office and when you can't make a deal, he calls his manager to come in and persuade you. What a difference a salesman makes. We were so lucky to get Phil Davis. Right away you feel at home with him and feel that he has your best interests at heart. He showed us several cars and we didn't make a decision the first day. Phil said "fine" and to think about it. No manager was called in. We did come back and bought a Buick Enclave. Phil took us around to meet the people who work at the dealership and whom we will be calling when we need service. I felt like we had a "car family" now. I asked Phil if I could call him if we had any problems and he said "of course". We have had no problems but I have called him and arranged a meeting with him. We needed some help to show us how to use all the new "things" that are in the car. He spent a couple of hours with us showing us how to use the many "tools"-------we also had some good laughs, too. Phil is just a really nice guy and one you like to think o f as a friend. He is a great asset to Hewlett Chevrolet Buick. He made buying a car a very "fun" experience for me and my husband. More
by jay and Diane
Employees Worked With
Phil Davis, Phillip Davis
September 12, 2015
Service Appointment First let me say that everyone's time is important. Something like a service visit or oil change is never fun, as it always has to be scheduled around First let me say that everyone's time is important. Something like a service visit or oil change is never fun, as it always has to be scheduled around. When someone has to adjust their schedule and make time to make sure that their very expensive vehicle they bought is serviced, the last thing you want is for someone to disrespect your time. In a customer service based business, it is just unacceptable. I purchased a 2015 Chevy Silverado back in May. I was told at the time that I had 2 years or 4 visits for free oil change and service on my vehicle. I was sent an email asking if I would like to schedule an appointment for my first service. I went through the online set up and set an appointment for 7:40am on a Saturday morning. The main reason for such an early appointment is that I have 3 kids and there always seems to be something going on. When I arrived, I was told to deal with some guy named Joe. He seemed very frazzled, and just started filling out some paperwork. He asked me if I was going to wait for my vehicle, I explained no that my wife was picking me up and that I would be back by 9:15am. He acted like that would not be a problem. He made a note of that and told me he may not be there when I come back to pick up my vehicle, but it would be ready and I could deal with the cashier directly. I arrived at 9:05am, walked in to pick up my truck, Joe was not there, the other reps did not have a clue what was going on, and then I was told that my truck had not even been worked on yet. I guess as a way to try and make it up to me they said they could push it through, but that would still take an hour. My wife had to leave, I had an 8 and a 3 year old with me. I explained that was unacceptable and to just give me my truck back. Pointblank, it boils down to this. The lack of respect for a customer's time, no matter what the scenario is, was shown through this visit. I did everything I was supposed to do. This Joe guy put his needs in front of the customer to deal with what he needed to and did not follow through on making sure the customer received the service that was told they would get. I own a business that deals with people. If I treated one of my customers like this, I would expect a bad review and the loss of a customer. I know that losing me will not make a dent in what revenue Don Hewitt brings in, but hopefully this review will either open there eyes to do a better job for someone else in the future or keep other individuals from having to go through the same thing. More
by cak24
Employees Worked With
Joe (Something)
September 11, 2015
Pre-Owned Quick buy Filled out an onine profile and Brandon reached out to me that night letting me know that he had received my info. spoke to him the next day and met u Filled out an onine profile and Brandon reached out to me that night letting me know that he had received my info. spoke to him the next day and met up later that week for a test drive. Ended up pulling the trigger on a preowned 2014 Civic Si. Brandon made things super easy, was very honest and open with what was going on and made things as smooth as possible for me. Hands down the easiest buying experience I've ever had. Jeff G in finance nailed everything to a T and really got me back on the road quickly. I highly recommend both of them! More
by nickhrehor@gmail.com
Employees Worked With
Brandon Luther, Jeff Grazioplene
September 08, 2015
New Truck I bought my new truck from ya'll and I love it. Jeff did a great job with helping me and providing me excellent service. I bought my new truck from ya'll and I love it. Jeff did a great job with helping me and providing me excellent service. More
by Josh3486
Employees Worked With
Jeff Sawisch
September 02, 2015
Service/Maintenance I was very pleased with the service I received. I was especially pleased with Mr. Lee (shuttle service) who not only dropped me off at home, but also I was very pleased with the service I received. I was especially pleased with Mr. Lee (shuttle service) who not only dropped me off at home, but also picked me up to get my vehicle after it was serviced. I had some warranty work (crankshaft seal replaced) completed besides my oil change and tire rotation. The only thing I would improve is my tire rotation experience. My valve stem cap on one of my tires was missing. I noticed it when I arrived at my home. The cap was either not tight enough or was not put on at all. I would recommend more attention to that detail of my service experience. I am still very pleased with Mr. Hewlett's dealership and will continue to be a loyal customer. More
by BennyHernandezJr
Employees Worked With
Lee Dickie
