
Don Hewlett Chevrolet Buick
Georgetown, TX
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Purchase of New 2015 Buick Encore I purchased my first new vehicle from Don Hewlett Chevrolet / Buick in 2002. Since then, all thirteen of my new vehicle purchases have been made at th I purchased my first new vehicle from Don Hewlett Chevrolet / Buick in 2002. Since then, all thirteen of my new vehicle purchases have been made at this dealership even though other sources are more convenient and much closer to my home. My reasons for purchasing exclusively with Don Hewlett include the feeling of being treated fairly, familiarity with the sales personnel, and being able to conclude the sales in a timely way. As long as these issues hold up, I'll probably continue to buy my new vehicles at this location. The only reservation I have in the process of purchasing a new vehicle is the valuation of the trade-in vehicle. I am never fully confident that my trade-in allowance is as much as it could / should be, and I always have a feeling that the dealer might be taking some advantage. I wish I knew how that concern might be resolved. More
They Went the Extra Mile I recently bought a 2016 Chevy Malibu from Don Hewlett Chevrolet-Buick in Georgetown, TX. My salesman was Brandon Luther. I spotted the car I wanted o I recently bought a 2016 Chevy Malibu from Don Hewlett Chevrolet-Buick in Georgetown, TX. My salesman was Brandon Luther. I spotted the car I wanted on their website and requested a test drive and quote. Brandon contacted me very soon after and although the car I wanted had not yet arrived, Brandon arranged for me to test drive a similarly equipped Malibu and I was thoroughly impressed, not only with the car but with Brandon's knowledge of the car's features and the relaxed manner in which he dealt with me. This was my first time getting a new car (or any car) in 10 years and this was also the first time that I was going to go the leasing route instead of buying and Brandon's professionalism made this an enjoyable experience. There was one hiccup in that when my car arrived, it was discovered during the inspection that it had a leaky freeze plug which needed to be replaced. Problem was that this model car was so recently released that the part wasn't in stock and had to come from GM which at the time was experiencing blizzard conditions. Bottom line is that although it took a week longer than expected for me to receive delivery, I was thoroughly impressed with the service department's service which included staying late one night to make sure the part was installed correctly. By the time I received my Malibu, I was certain that it was in perfect operating condition and Brandon was very thorough in going over all of the car's systems and electronics to make sure I knew how to use all these new gadgets which are new to me. I wholeheartedly recommend Don Hewlett's dealership and Brandon Luther in particular for anyone looking for a quality Chevrolet or Buick. They have gained a customer for life in me. More
Purchased the white Colorado Z71 2016 V4 Truck Ronnie, Tommy, and Buddy were so helpful it made our purchase of our new truck fast and easy, that it was enjoyable. Everyone gave extremely good serv Ronnie, Tommy, and Buddy were so helpful it made our purchase of our new truck fast and easy, that it was enjoyable. Everyone gave extremely good service so,we have no complaints. Ronnie, thanks for helping us by making that extra effort to go out from the showroom and offering your assistance to us while we were checking outside the Chevrolet trucks. More
This salesman is a liar I bought a 2013 Silverado and was told I had a 2 year bumper to bumper warranty. My dash cracked in 2 places, I called the dealership and was told a d I bought a 2013 Silverado and was told I had a 2 year bumper to bumper warranty. My dash cracked in 2 places, I called the dealership and was told a different story about the warranty. He flat out lied to me. Don't believe what they say. They are liars and crooks. They have no honor or integrity. David Baxter More
Brand new car Went in to just see about getting a vehicle with better gas mileage, drove off in a brand new vehicle. I love it, never dream I would ever be able to Went in to just see about getting a vehicle with better gas mileage, drove off in a brand new vehicle. I love it, never dream I would ever be able to get a brand new vehicle, but the guys made it happen. More
Excellent Ronnie is an excellent salesperson who addressed all of my concerns with regard to the vehicle purchased. He was truly a pleasant and affable person. Ronnie is an excellent salesperson who addressed all of my concerns with regard to the vehicle purchased. He was truly a pleasant and affable person. Your finance manager was able to provide an excellent rate for us on the balance financed and we are pleased with the agreement and the vehicle purchase price. Overall it was a pleasure working with Ronnie and the other staff members at Don Hewlett Chevrolet who played a role in us purchasing our new vehicle. We appreciate the professional attitude and courtesy extended to us as customers. More
Great auto purchase experience. Purchased a new 2016 Buick Enclave Saturday before Christmas. Ronnie Bradford was our sales rep. He did a great job for us. Ronnie is very patient Purchased a new 2016 Buick Enclave Saturday before Christmas. Ronnie Bradford was our sales rep. He did a great job for us. Ronnie is very patient & helpful. He listens to your description of the vehicle you are considering & then proceeds to review the inventory of autos that match the profile given. Ronnie is never pushy & maintains a very professional approach throughout the buying experience. This was a most relaxful & fun experience regarding our auto purchase. He made the experience totally hassle free throughout every step of our purchase. The complete staff @ Don Hewlett is friendly& cordial & very service oriented. More
New Tahoe/dealer disappointment We've had several Tahoes over the years and most bought from Don Hewlett. Have never had a problem with comfort of the seats but obviously the new Tah We've had several Tahoes over the years and most bought from Don Hewlett. Have never had a problem with comfort of the seats but obviously the new Tahoes have been redesigned with less comfortable seating. we Traded our 2013 Tahoe for the 2016, the seats in the new Tahoe are much harder with less cushion and cause my wife a lot of pain. After just driving it home and the next morning she had a pinched nerve. Called the dealer back early the very next day after purchase asking if there was some way we could return this vehicle and look into something else. They refused and didn't seem to care about my wife's health at all. Saying the deal was done, sorry. We've done a lot of business with Don Hewlett and never expected they would not even help work with us to find something my wife can comfortably drive without pain. But I guess it's all about the money not really the customer satisfaction. So now we have a brand new vehicle she cannot drive. We also have specialty license plates that should have been taken off the old Tahoe and put on the new Tahoe. When my wife asked the dealer about doing that he said they no longer do that. Said we need to go to dmv. Drove to the dmv and After sitting for 45 minutes the dmv told us the dealer should have taken care of switching the plates the day of purchase. Not a happy customer. More
New Silverado! This is my 5th vehicle purchase from Don Hewlett Chevrolet in Georgetown and I couldn't be happier. That's why I keep going back, not just for purcha This is my 5th vehicle purchase from Don Hewlett Chevrolet in Georgetown and I couldn't be happier. That's why I keep going back, not just for purchases but for service as well. This dealership has always treated me like family. Lee Dickie made certain I was treated right from start to finish and Steven with the accessories department was great to work with. I had a lot of accessories added to the vehicle at the dealership and I am very happy with my purchases. Not only that, I got a great deal on my new truck! This is truly a one stop shop for all your vehicle needs....especially if you are a Chevy person like me! More
2016 Tahoe I purchased a 2016 from David Shelton. He was a wonderful salesman. No hassle, I told him what we wanted and there it was. He took time out on two I purchased a 2016 from David Shelton. He was a wonderful salesman. No hassle, I told him what we wanted and there it was. He took time out on two different days to show me again how the new technology works in the vehicles. I appreciate him doing this. And I love the service department at Hewlett. Mary takes real good care of her customers. I would highly recommend buying a vehicle from David and talking to Mary in the service department. More