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Don Hewlett Chevrolet Buick
Georgetown, TX
2,221 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,221 reviews
March 27, 2016
RUN! DON'T WALK RUN! WOULD GIVE ZERO IF I COULD!!!!! DO NOT USE THIS SERVICE DEPARTMENT!!!! THE SERVICE DEPARTMENT IS NOT THE SALES DEPARTMENT!!!! I've not had any issues with the sales department ot DO NOT USE THIS SERVICE DEPARTMENT!!!! THE SERVICE DEPARTMENT IS NOT THE SALES DEPARTMENT!!!! I've not had any issues with the sales department other than minor paperwork issue one time. I've bought three vehicles from them and every one of them has had issues which should have been easy fixes and ended up with multi trips for every one of them. Now that I think of it, not one of my issues was ever completely fixed. I just gave up on trying to get them fixed. They are polite and easy to talk to. But that's where all the goodness stops. My last visit ended our relationship period. I have a black 2013 Camaro I truly love. I've taken great care of this car. It's NEVER been through an automatic car wash. I waxed it the week I took it in for another repeat issue. I have NEVER let the dealer wash my car, EVER. I didn't have them was it the day I bought it new. This time they washed it before I got there. It was covered in water marks, half-assed washed and COMPLETELY COVERED IN SCRATCHES like they used sandpaper to wash it! I was so pissed off I didn't even go back inside to raise xxxx about it. Upon reflection, I was told the car would be kept inside as much as possible. It seems the shoty car wash was intended to make me think it had been kept inside all the time. I understand they run a business and indoor space makes good money, not good parking. I would have rather had the car pulled around while covered in dust rather than to have had it washed at all, and I've told them as much in the past. I've filed a formal complaint with Chevy about it. I've never been satisfied with this service department and there is nothing they can do to salvage this relationship at this point. I'm normally very forgiving, but I'm done at this point. If you're car is nothing more than something to get you from point A to point B, you still wouldn't be happy with this service department. Just RUN away. More
by Karl Pedersen
Employees Worked With
Service porters are the best people to talk to.
March 23, 2016
Poor communication/ customer service GM sent me here to fix a Cadillac recall issue, literally a 15 min repair on my keys. I was bounced around to 4 different people in various department GM sent me here to fix a Cadillac recall issue, literally a 15 min repair on my keys. I was bounced around to 4 different people in various departments throughout the Hewlett business and gave my contact info and VIN to all. I answered no to all 4 that I had not been to the service dept. I finally get a very nice lady, Sheila to make an appt for the next day..I expected about an hour wait in the service dept. The Hewlett complex is a maze of buildings along an interstate frontage road and they don't all connect...needless to say it took me awhile and another phone call to find my way to the correct complex. Had I known there were so many to chose from I would have asked. I finally find the service dept. There are about a dozen associates awaiting customers and I go to my assigned person. No one says a thing to to me so after waiting in front of her empty cubicle I say why I am there...they page my assoc. I wait some more...they page her again... I wait some more and ask the guy if she is the only one that can help. So he looks through her clip board ( sorry I bothered him) and finds my name and asks me my contact info..uh again. So she finally comes from the back and she asks where my car is and needs to find out what parts are needed...hmmmm spent a half hour yesterday doing all this. So she takes a me to a pristinly clean and very comfortable waiting area. 20 min later she comes to ask me which key to use because they can't start my car...I say all of them start the car...but they don't need my car for this repair. An hour and 20 min after that everyone in the waiting room has come and gone except me. I get up and go ask about the car and all 12 idle associates are staring me down and my associates begins a rundown of the delays some of which she blames on me because I didn't park near the service area..she didn't have my info including my VIN ( why they needed to go find my car). All they had to do was walk 10 feet to ask me for the info I gave to 4 people just yesterday to set up up this repair appt. Here is what I learned..the looks of the place scream the highest degree of professionalism and customer service yet only one person actually said "Hello how are you" and was genuine about it and that was the custodian cleaning the floor; and that I was inconveniencing the whole staff with a recall repair. More
by Julie Hare
Employees Worked With
Mari and Sheila
March 22, 2016
Great Experience Worked with Marty and he made the process fast and painless. The finance and insurance people were excellent as well. Overall great experience. That i Worked with Marty and he made the process fast and painless. The finance and insurance people were excellent as well. Overall great experience. That is my 3rd truck from them and I will continue to go back. More
by Tom Robbins
Employees Worked With
Trey Wolski, Marty Cook
March 16, 2016
Excellent Everybody was very professional, friendly, and helpful. I can't remember the Finance person's name, but it wasn't Jeff Grazioplene. He was a Hispani Everybody was very professional, friendly, and helpful. I can't remember the Finance person's name, but it wasn't Jeff Grazioplene. He was a Hispanic gentleman and he was excellent. More
by me
Employees Worked With
Ronnie Bradford
March 03, 2016
2015 Lifted Colorado Posted a bad review last night but realized today it was Nyle Maxwell that does horrible work not Don Hewlett!! I went into Don Hewlett today and expl Posted a bad review last night but realized today it was Nyle Maxwell that does horrible work not Don Hewlett!! I went into Don Hewlett today and explained the run around I was getting from Nyle and I was met by extremely professional staff that was willing to listen to my issues. Mr. Hewlett himself took the time out of his busy schedule to come out and talk with me. He assured me they would do everything they could to help, and explain in detail if a correction could not be made on the truck due to the aftermarket lift kit. I understand lifts change geometry of suspension components but also know most of the time they can be corrected with professional working on your vehicle that understand the way these things work. I was very impressed with the dealership and the professionalism they projected today. I will be using Don Hewlett for any future issues with the truck that needs a dealers attention at this point. Thanks Mr. Hewlett, Steve, and Andrew for at least hearing me out, looking forward to hearing what you guys find on the truck. More
by coloradoZ71
Employees Worked With
Mr Hewlett, Andrew, and Steven,
February 26, 2016
Purchase of 2016 Silverado Really appreciated the assistance that Ronnie Bradford gave me as I went through the process of determining the type of vehicle that met my needs, H Really appreciated the assistance that Ronnie Bradford gave me as I went through the process of determining the type of vehicle that met my needs, He was both patient and knowledgable as he answered my questions of the definition and features of various models. More
by GalenS
Employees Worked With
everyone that I met was helpful however I just recall all the names , Ronnie Bradford
February 24, 2016
Square Deal I have been coming to Don Hewlett for at least 15 years now. I have gone back to Ronnie for my last 4 cars and will go to him again for the next one. I have been coming to Don Hewlett for at least 15 years now. I have gone back to Ronnie for my last 4 cars and will go to him again for the next one. More
by jdereese
Employees Worked With
Not sure of her name, but the nice receptionist at the center desk who gave the kids some coloring books!, Ronnie Bradford, Jeff Grazioplene
February 18, 2016
Great experience !! One month ago I went to Don Hewlett to buy a car. Xavier Greenfield was the best car salesman I have ever dealt with. I am a 67 year old widow and wa One month ago I went to Don Hewlett to buy a car. Xavier Greenfield was the best car salesman I have ever dealt with. I am a 67 year old widow and was a little nervous. He immediately put me at ease and did not pressure me at all. He talked to me like I was intelligent enough to make a decision. Other salesman I had dealt with , talked down to me , pressured me , and treated me like a doddering old fool. Xavier answered all my questions respectfully and treated me with such respect. A week after I bought the car I had a slight problem that scared me. I called the service department and Lloyd told me to come in. Xavier came over to the service department to check on me and after they checked out my car ( turned out to be nothing) he came back to walk me out and make sure I was ok. He showed real concern for me not just the car. My daughter in law was with me when I bought the car. She was so impressed with Xavier that she went back the next day and bought a car from him too. He is true gem and Don Hewlett is so lucky to have him!!! More
by LuLuHogg
Employees Worked With
Buddy Shepperd, Xavier Greenfield
February 17, 2016
Excellent! I made the mistake of wasting my time at another dealership before heading to Don Hewlett Chevrolet to purchase my Chevy Silverado Midnight Edition Pi I made the mistake of wasting my time at another dealership before heading to Don Hewlett Chevrolet to purchase my Chevy Silverado Midnight Edition Pick up. Ronnie Bradford was much more knowledgeable about the pickup and made me a much better deal in way shorter time than the other place. This is the third vehicle we have purchased here and wouldn't think of shopping anywhere else in the future. More
by bdunagan
Employees Worked With
Ronnie Bradford
February 15, 2016
Best Place To Purchase a Vehicle Ronnie and Bruce were very helpful and knowledgable with helping me with my first car purchase. I went in with a list of cars I wanted to see and than Ronnie and Bruce were very helpful and knowledgable with helping me with my first car purchase. I went in with a list of cars I wanted to see and thankfully one of them was the one I drove off with. I went in a day prior alone and Bruce helped with guidance on what I should want in car especially with the budget I had in mind. The following day I came in with my parents and Ronnie went over all the info with us once more and even let me test drive the car with them in the car. Thank you guys, and the staff of Don Hewlett Chevrolet for making my first car purchase an experience I'll never forget. More
by kimdelat
Employees Worked With
Ronnie Bradford, Bruce Haist
