
Don Hewlett Chevrolet Buick
Georgetown, TX
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Very courteous and helpful. Explained the service that was done on my vehicle and what would need to be done in the future. Explained the service that was done on my vehicle and what would need to be done in the future. More
Let's see the salesman was fine, he answered my questions satisfactorily. The selection process took 1 1/2 to 2 hours including test drive. THEN I SAT AROUND FOR 5 1/2 TO 6 HOURS WAITING TO FILL OUT FINANCE satisfactorily. The selection process took 1 1/2 to 2 hours including test drive. THEN I SAT AROUND FOR 5 1/2 TO 6 HOURS WAITING TO FILL OUT FINANCE PAPERS FOR A TOTAL OF CLOSE TO 8 HOURS IN YOUR SHOW ROOM. PATHETIC!!!! In the meantime staff was sitting on their respective xxxxx doing nothing , at least from my perspective. Management needs to re-evaluate staff productivity! In all my 80 years that is the longest time I"ve ever taken to purchase a car. Again I'm not talking about my sales rep, he was fine. Oh, update listing of personnel below. More
Hewlett Chev was clear and concise about all aspects of the requested service and offered additional enhancements with no additional cost. All associates were proficient and knowledge about their tasks an the requested service and offered additional enhancements with no additional cost. All associates were proficient and knowledge about their tasks and kept me well informed. More
Have been coming to Hewlett for several years. Drove there about 25 miles from Georgetown. Told about three and a half- four hour wait, so went back home. Went back next day, done in about Drove there about 25 miles from Georgetown. Told about three and a half- four hour wait, so went back home. Went back next day, done in about hour-half. Was given a list of 4-5 major services that will be due. But still can't make an appointment to do that. So choice is wait all day for my truck or make an appoint some where. Service Rep did a good job, getting me in, out and advising on future maintenance that would be necessary. More