Don Franklin Somerset Chrysler Dodge Jeep Ram Fiat
Somerset, KY
Filter Reviews by Keyword
By Type
Showing 498 reviews
No pressure sale which we appreciated very much. After having a bad experience with another dealership that morning, it was a welcomed experience to be able to just actually look and shop. In fact, we we having a bad experience with another dealership that morning, it was a welcomed experience to be able to just actually look and shop. In fact, we were not planning to purchase anything that day. We want to thank Travis and Don Marshall for the wonderful customer serivce and our new car. We would definitely recommend. More
We have purchased 4 vehicles from Don Marshall and every experience has always been great. Everyone at this dealership is friendly, and they know how to put the needs of the customer first. The purpose of o experience has always been great. Everyone at this dealership is friendly, and they know how to put the needs of the customer first. The purpose of our last visit was to lower our payment, and simplify our life. Van respected that, and did not try to push a new vehicle on us that we didn't want. We checked out other dealerships before this last car purchase, but we would leave knowing we wouldn't get the service that Don Marshall provides. While we were signing paperwork with Jim Brink in Finance, who is also great, Van offered to watch our girls, who are 2 and 4, in the play room they have set up for kids. That is CUSTOMER SERVICE! He went above and beyond the call of being a salesman. Customer service is about making memories with your customer, and Don Marshall has left a lasting impression on the Preston family. I would recommend everyone to buy your next vehicle at Don Marshall! You won't regret it! More
I was extremely pleased with the information given to me by David Gumm. He was really helpful and knowledgable in showing us the Van we bought. I would definately recommend Don Marshall Auto to any of my by David Gumm. He was really helpful and knowledgable in showing us the Van we bought. I would definately recommend Don Marshall Auto to any of my friends needing a new or used vehicle. Jim Brink was also really hepful in getting me the best rate possible. A+++++ for the people I dealt with. More
The previous experience we had with the dealership inspired us to look for a used vehicle also. We had good experience with Travis Silvers and he was very knowledgeable in the past so we decided to u inspired us to look for a used vehicle also. We had good experience with Travis Silvers and he was very knowledgeable in the past so we decided to use his assistance again. More
Ben Vanhook makes you feel like a valued customer. He is the reason I continue to come to the dealership. I have purchased at least 8 vehicles from him in the last 8 years. He listens and understands what the reason I continue to come to the dealership. I have purchased at least 8 vehicles from him in the last 8 years. He listens and understands what the customer wants and can afford. More
I wanted a second car but not a new one. Ben asked me what range I wanted to stay in and my payments. I told him, and I found exactly what I wanted. I got a pre-owned 2010 Nissan Rogue with only 31,000 m what range I wanted to stay in and my payments. I told him, and I found exactly what I wanted. I got a pre-owned 2010 Nissan Rogue with only 31,000 miles on it. It still has a good warranty on it up to 100,000 miles. Ben had it cleaned up for me and it already had a full tank of gas. Jim was very friendly and knowledgable to me, too. He told me about the gap insurance, and I thought it was a good idea to have, so I bought it. My payments are very reasonable. Also, the purchase of this car will help my credit. More
They are extremely patient because it took me a while to decide which car I wanted to trade mine in for. They had to work out loans and paperwork on 3 different cars before I finally settled on the Hyundai decide which car I wanted to trade mine in for. They had to work out loans and paperwork on 3 different cars before I finally settled on the Hyundai and through it all they were very friendly and extremely kind. Worked with me and did the things it took to put me in the vehicle I wanted. They will work hard for you and work well with you to make sure your experience is first class. More
I gave this rating because everything there was very helpful, considerate, and polite. The experience was painless and I would go back there if I were to purchase another vehicle. helpful, considerate, and polite. The experience was painless and I would go back there if I were to purchase another vehicle. More
the dealership was very great and they work with you the sales man that i had was Jeremy Myers he was great and very nice and worked with me every step of the way thanks again Don Marshall. sales man that i had was Jeremy Myers he was great and very nice and worked with me every step of the way thanks again Don Marshall. More