Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Don Franklin Somerset Chrysler Dodge Jeep Ram Fiat
Somerset, KY
498 Reviews
Filter Reviews by Keyword
By Type
Showing 498 reviews
July 22, 2023
Salesman wanted to talk price before we had even looked T the vehicle! The vehicle was filthy! We have purchased Lincoln’s from Don Franklin before, but this was indeed our worst experience!! the vehicle! The vehicle was filthy! We have purchased Lincoln’s from Don Franklin before, but this was indeed our worst experience!! More
by bonecutter
Employees Worked With
Salesman
September 02, 2022
Out of state purchase over the internet. . The sales manager at Don Franklin would not sign the contract in a timely manner for the financing of my automobile. I asked for a deposit return af . The sales manager at Don Franklin would not sign the contract in a timely manner for the financing of my automobile. I asked for a deposit return after 5 weeks of waiting for paper work. The general manager refused my request. Now I am out my deposit and still have no automobile for my business.. Down South we still do business the old fashioned way. Biggest tip I have ever given.. not to receive anything in return…. More
by jnight7
Employees Worked With
Hunter Countryman
April 26, 2022
Easy. Quick to deal with at fair price (market considering). They even delivered the vehicle to NC from KY. Quick to deal with at fair price (market considering). They even delivered the vehicle to NC from KY. More
by BrettW
Employees Worked With
I’d don’t work with any of these folks. Michael Larkin was my salesman.
December 27, 2020
Do not waste time with this dealer they post false ads, They list great prices but they don’t make good on them, They send all kinds of emails but won’t send information you requested They list great prices but they don’t make good on them, They send all kinds of emails but won’t send information you requested More
by baddodge440
Employees Worked With
Sales , Kevin Bradley, Brandie Adkins
June 10, 2019
Free oil for life didn't live long We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now d We purchased a new Nissan Frontier in 2014 with the promise of free oil changes for life. Since Don Franklin has bought the dealership, they are now discontinuing the deal. We drove 75 miles one way and were not informed of any of this when making an appointment. They should have an obligation to the existing customers and stop the program going forward if they want. We are planning to purchase a new vehicle in the coming year. This kind of customer service has caused me to avoid any Don Franklin dealers when making that decision. More
by disappointed1
Employees Worked With
Brandie Adkins
April 14, 2019
Top Notch experience My wife and I just bought a 2018 Armada from the dealership, and had Jeff Laswell as the salesman. We were talking with several other dealerships ab My wife and I just bought a 2018 Armada from the dealership, and had Jeff Laswell as the salesman. We were talking with several other dealerships about various vehicles many of which were the same one we bought from Don Franklin solely because of Jeff. Honestly I have bought over 40 vehicles in my life so far and have a very good “blowing smoke” meter. Jeff was 100% committed to helping us, and not just out to make a sale. We drove over 2.5hr from Tennessee just because of his honesty. Also a big thanks to Joni for getting the ball rolling! I recommend Jeff and Don Franklin of Somerset with no hesitation! More
by Kris H
Employees Worked With
Jeffrey Laswell
April 04, 2019
Exceptional!!! Plain and simple, my visit to the service dept. was exceptional!! The Service Tech Nathan was right on it. He was quick to inquire why I thought it wa Plain and simple, my visit to the service dept. was exceptional!! The Service Tech Nathan was right on it. He was quick to inquire why I thought it was what I thought it was. I requested, if possible, for an old friend, the mechanic Chris to evaluate the issue. Before leaving, Chris caught me and asked exactly was going on? When does it occur? How does it sound? Before I even left he was on the test drive. Unfortunately, I don't trust many mechanics and being what he found, I believe many would have taken advantage of the situation. What we thought was possibly a bad axle joint and boot turned out to be a rock lodged between the motor mount and suspension arm. The mechanic even showed me a video, showing me exactly where it was lodged. I honestly don't know how in the world he found it. Within 15-20 minutes I received a call and the car was ready, no charge!! HONESTY!! EXCEPTIONAL!! I will return. Thanks guys!! More
by One pleased customer!!
Employees Worked With
Nathan and Chris
February 28, 2019
They rock!!! Nathan Stout always goes above and beyond to help us get back on the road. I couldn’t be happier with Don Franklin and their customer service. You guy Nathan Stout always goes above and beyond to help us get back on the road. I couldn’t be happier with Don Franklin and their customer service. You guys rock!!! More
by Plum
Employees Worked With
Nathan Stout
