Don Franklin London Ford Lincoln

Horrible experience Found a truck online that we loved, contacted the dealership and worked out the deal over the phone. The dealership offered to deliver the truck withi Found a truck online that we loved, contacted the dealership and worked out the deal over the phone. The dealership offered to deliver the truck within 2 hours of us since they would have a driver in the area. We gladly accepted to have the truck delivered. Upon arriving to look at the truck, we noticed the windshield was cracked, up to this point we had not been told of any damage. The delivery driver stated that he did not notice the crack when he had test drove it himself a few days before, and thought it may of happened during the transport. We were told to contact the dealership about the issue. We got back in contact with the salesman we had been dealing with and was told that they did not see any cracks upon their final inspection and would check on what could be done. Since the damage occurred while the vehicle was still theirs, we assumed they would do the right thing and fix the issue. In the mean time, we call to add the truck to our insurance policy, come to find out the truck has had a previous insurance claim of $16,000+ worth of damage in 2015. Once again, we were told the truck had never had any accidents or issues. After contacting the salesman again, we were told that the Car-fax on the vehicle was clean. We all know the Car-fax are always correct, right?! Days later we were told that the dealership is not going to do anything to fix the windshield, we were told "...unable to do anything about the windshield and it can be turned into the insurance company and that they will have it fixed without it affecting your insurance rates." Needless to say, we are very displeased with the experience. I would not recommend this dealership to anyone! More

s Good reputable dealership We are pleased with our recent purchase from Don Franklin. This makes our 4th purchase and we are happy with each one that we have made. We are pleased with our recent purchase from Don Franklin. This makes our 4th purchase and we are happy with each one that we have made. More

Drove 7 hours for promised deal. But it wasn't true. I drove 3.5 hours each way for a deal made over the phone. I told the salesman over and over I could not afford to drive 400 miles unless he was sure I drove 3.5 hours each way for a deal made over the phone. I told the salesman over and over I could not afford to drive 400 miles unless he was sure that he could get the deal. He assured me but when I go there he had the paperwork already drawn up for $1000 more than we said. He didn't even negotiate. The manager didn't apologize for my long drive. Nothing. More

Exceptional car buying experience Very happy with the buying experience at Don Franklin Ford. Our salesman, Don Wilson, more than willing to carry on conversations over the past six mo Very happy with the buying experience at Don Franklin Ford. Our salesman, Don Wilson, more than willing to carry on conversations over the past six months, until we were ready. Very professional, yet personable, knowledgeable without being high pressure. Very satisfied with the end product, our new Edge. More

cars with problems We just bought a $25,000 used Ford F150 from them and the rear defroster doesn't work. They refuse to cover or contribute to the $1000 it will cost to We just bought a $25,000 used Ford F150 from them and the rear defroster doesn't work. They refuse to cover or contribute to the $1000 it will cost to repair this even though I'm a repeat customer. So my advice is to stay away from this dealership!! they sell cars with problems at high prices. More

Communications just stopped, unprofessional Sales Manager I made a cash offer to Don Franklin Ford of London for a new 2018 Ford F150 loaded King Ranch model. I received an e-mail from sales manager Chase T I made a cash offer to Don Franklin Ford of London for a new 2018 Ford F150 loaded King Ranch model. I received an e-mail from sales manager Chase Thompson stating he was interested in my offer. I called back only to find his voicemail was full. I sent an e-mail will my cell phone number but never received a call back. I finally was able to speak to Chase when he finally answered his cell phone and after some discussion he told me he would accept my offer. I asked him to put the numbers in writing and to send me some pictures of the actual truck as only stock photos were on the webpage. After some delay and sending a reminder text message, I finally received the written purchase offer and pictures via text and e-mail but was out of the country at the time without phone access. The purchase agreement I received was one thousand dollars higher than the offer I had made. In addition, Chase added a $595 unreasonable document fee to the deal. Since I was out of the country, I responded via e-mail explaining the discrepancies and making it clear what I was willing to pay. I never received any correspondence back at all. I even e-mailed both Chase and Barbara several times asking if they planned to respond to my e-mail and they didn't even have the professional courtesy to reply. This is despite sending me automated generic customer service e-mails asking if I needed anything. I ended up missing out on another deal while wasting time with this dealer. I hope others can learn from my experience, avoid this dealer at all costs if you value your time and money. I now consider myself lucky to learn how they do business BEFORE I dropped $60K+ on a new truck with them. More

Great Experience Having visited several dealerships closer to home looking to purchase a 2018 Ford Truck. I became extremely discouraged with sale people who really di Having visited several dealerships closer to home looking to purchase a 2018 Ford Truck. I became extremely discouraged with sale people who really didn't seem interested in acquiring what I wanted, but felt the need to pressure me into purchasing what was currently sitting on their lots, I heard about Don Franklin Ford Lincoln in London, Ky. I was truly impressed from the moment I entered the showroom. I was immediately greeted once inside.. They asked me how they could assist me in finding a vehicle. that meets my needs. They truly made me feel welcome and appreciated! I was blown away by professionalism and courtesy of the staff, I have never been teated so well by a dealership. Excellent service from start to finish, no pressure, just making sure my needs were first. This is my first vehicle purchased from Don Franklin but it will definitely not be my last. I have been a Ford man for 35 years and this has seal my commitment to Ford. More

Excellent, my sales person was great start to finish. My salesman did everything I had asked, tinted windows, full service with changing the fuel filter, and also dent removals. I give this experience an My salesman did everything I had asked, tinted windows, full service with changing the fuel filter, and also dent removals. I give this experience an A+. Delivered as promised. Thank you More

New SUV No pressure from sales staff!!! Great selection of vehicles. Place was clean and organized, staff were very friendly. Free oil change and tire rot No pressure from sales staff!!! Great selection of vehicles. Place was clean and organized, staff were very friendly. Free oil change and tire rotation was included. Tim Wells was as professional as they come!!! More

We've bought 8 vehicles from DFF London, and will continue. We've purchased 5 vehicles from Brandon Taylor, and 3 from. Bobby Ayers since. Brandon left. Chase has always been the sales manager, I have dealt wit We've purchased 5 vehicles from Brandon Taylor, and 3 from. Bobby Ayers since. Brandon left. Chase has always been the sales manager, I have dealt with. We will continue you to buy from Don Franklin London. More