This is the best dealership, treated with respect and deal was quick and smooth. No issues.

10:15 appointment for recall work an hour later told work will take longer due to over booking been here 4 hours and work is still not done. Was told only 2hr job. Will find another dealership to work with and I will not recommend Don Franklins.

I took my 2021 Ford Eco sport to them because the engine experienced a catastrophic failure due to an open recall, they had the vehicle for a little over a week when I received it back they had left multiple bolts either loose or missing, several nuts were loose or missing and had broken my air intake box in several places and zip tied them up, I had taken the vehicle back twice to get these fixed, there is a horrible rattling noise coming from the vehicle, they are set to repair this on April 14th, After reading several reviews, this is par for the course, this has been a staggering testament to the top of Work that you receive from Dan Franklin in London, please do not go here

Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service.

Like others they are advertising vehicles that were ordered and await pick up and therefore advertising vehicles (Ford Maverick) that are not for sale. This is false advertisement any way they spin it.

I work from 1/17/22 2/5/23 were to start if u can a fuel injection system in that time frame u never got the system put in your system and as a customer u should sue them I'll back this up in court they have video of this and the buddy system there to the employees I was fired over having black kids after was showing my daughter off Steve is asking head biker that's is against black people other employees told me that he firemen over that they will lie to customer and not do work right and Bob and employees is stealing from the company they don't saying nothing to him I will not mis a court date if people sue and blm needs to investigate on this place