Don Franklin London Ford Lincoln

Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service. More

Like others they are advertising vehicles that were ordered and await pick up and therefore advertising vehicles (Ford Maverick) that are not for sale. This is false advertisement any way they spin it. ordered and await pick up and therefore advertising vehicles (Ford Maverick) that are not for sale. This is false advertisement any way they spin it. More

I work from 1/17/22 2/5/23 were to start if u can a fuel injection system in that time frame u never got the system put in your system and as a customer u should sue them I'll back this up in court they ha injection system in that time frame u never got the system put in your system and as a customer u should sue them I'll back this up in court they have video of this and the buddy system there to the employees I was fired over having black kids after was showing my daughter off Steve is asking head biker that's is against black people other employees told me that he firemen over that they will lie to customer and not do work right and Bob and employees is stealing from the company they don't saying nothing to him I will not mis a court date if people sue and blm needs to investigate on this place More

If you like getting jerked around and not getting the deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation $21,200. After getting their best price. $550 higher than the advertised price. Quote "That's the best we can do". If you like getting screwed without a kiss. deal with Don Franklin. More

Poor communication with in staff had appt that didnt get wrote down was told 1 day to fix recall now its 2 days ford f-up wrote down was told 1 day to fix recall now its 2 days ford f-up More

Incompetent Ford So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factor Ford So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue. More

excelent could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel More

Perfect Experience Talked to Rex this past Monday about a slightly used Jeep, then he had me talk to a senior salesman. The paperwork was completed and overnight expres Talked to Rex this past Monday about a slightly used Jeep, then he had me talk to a senior salesman. The paperwork was completed and overnight express mail to me by the next am. The car was picked on Wednesday and delivered Thursday 400 miles away. The jeep is perfect - not a ding, scratch or chip. Looks like it was never driven. Rex, Larry and the office staff did a 10+ job. I would highly recommend them. Dan Thomas Hilton Head SC More

2500 GMC SIERRA The salesman was very fast and friendly. We wanted a truck from the Capbellsville lot and he got it for us on the London Lot in 1 day. If he didn’t ha The salesman was very fast and friendly. We wanted a truck from the Capbellsville lot and he got it for us on the London Lot in 1 day. If he didn’t have the answer to something he ask someone who did. More

Friendly service Great ppl to deal with, they make sure u get what u want and they work with u until u are completely satisfied with everything 👍I highly recom Great ppl to deal with, they make sure u get what u want and they work with u until u are completely satisfied with everything 👍I highly recommend Don Franklin to anyone wanting to purchase a new or used vehicle... More