Don Franklin Lexington Buick GMC

The dealership was very nice. The salesman,Coy Hamblin, was very professional and went way out of his way to find the perfect truck for me. He had everything all worked out in advance during delivery so th was very professional and went way out of his way to find the perfect truck for me. He had everything all worked out in advance during delivery so that it was very quick and painless to sign all the paperwork. Coy has sold to me and my family, as well as friends for about 15 years. I will continue purchasing vehicles from Coy Hamblin and will refer others to him. If all car salesmen were as honest and upstanding as Coy, buying a car or truck would be a pleasurable experience for everyone. The new car manager Rick was also very helpful. There was no game playing back and forth like in so many other dealerships. More

I have been a Glenn Buick customer for many years. I always buy my new Buick from Joe Bodkin. Once you explain what you are interested in, Joe gets right to the point. Today, I came in to have my Buick always buy my new Buick from Joe Bodkin. Once you explain what you are interested in, Joe gets right to the point. Today, I came in to have my Buick Lucerne serviced. While waiting, I noticed a beautiful Buick Lacrosse. My wife and I decided to buy it. So, I found Joe and told him what I wanted and he made the new-car buying experience very easy. I didn't think he and the staff could send me home in that new Lacrosse, but they did. Thanks Joe, I appreciate your assistance in helping me to buy the new Lacrosse. More

I took my 2008 Chevrolet Impala to the Glenn dealership for preventive maintenance and analysis of an unknown but suspected suspension problem. I had previously taken this vehicle there months earlier for for preventive maintenance and analysis of an unknown but suspected suspension problem. I had previously taken this vehicle there months earlier for an unrelated issue and had a very favorable experience. When I arrived for my scheduled appointment I was professionally greeted by Carey (white/female) in the service reception area and after she attentively listened to a description of the suspected problem she arranged for Paul, the shop manager, to accompany me on a test drive. Paul unhurriedly test drove the auto while I described the vehicle's performance history. He thereafter determined the problem was a worn steering bearing. The mechanical problem was corrected the same day. In the mean time, as a personal courtesy Carey arranged for a loaner vehicle from Enterprise Car Rental. The dealership had my vehcile for less than four hours while I was able to complete personal business without re-scheduling other standing appointments. What courtesy and service!!!! The vehicle drives and rides like new. Thank You Glenn Buick! Tom Williams Lexington, KY More

Very friendly staff and responded to my calls and questions about the purchase of my new 2011 GMC Terrain. Blake Schmidt was very helpful and explained every detail about the vehicle in full detail. questions about the purchase of my new 2011 GMC Terrain. Blake Schmidt was very helpful and explained every detail about the vehicle in full detail. Even though it was a 3 hour drive to the dealership, I would recommend the dealership to my friends and family. More

I took my Hyundai in for service. Casey was outstanding as usual in the service department. I was given a rental, a Buick Rendezvous 2007. My car was not ready by the end of the day on Friday, so I needed as usual in the service department. I was given a rental, a Buick Rendezvous 2007. My car was not ready by the end of the day on Friday, so I needed to keep the rental (Buick) over the weekend. I fell in love with this car. We called Joe Bodkin who we've known for over 20 years. Joe worked out a very good deal for us on a trade - my 2004 Hyundai Santa Fe for the 2007 Buick Rendezvous. When we signed papers on Monday, Joe had our new used Buick Rendezvous detailed, oil changed,and ready for my handicapped husband. We will never buy a car through anyone other than Joe. He is honest, fair, and simple, with no pressure to buy. Joe and my husband go back many years, he seems to care about us not only as customers but also friends. He has always taken care of me since my husbands handicap occurred and I will always be forever grateful. We have big mouths and make sure we tell our friends and acquaintances to see Joe whenever we are asked where to go look for a car. Thank you Joe, I hope these comments make their way back to you. More

Excellent experience. Great group to work with. We came in with our youngest so turning 16. They did not have a truck that he wanted but very quickly Joe was able to find exactly what he wanted. To say t in with our youngest so turning 16. They did not have a truck that he wanted but very quickly Joe was able to find exactly what he wanted. To say the least we were very happy. Glenn is an excellent choice for your next vehicle but I think they only have one salseman and that is Joe Botkin !! More

If anyone I know needs a car, I am sending them to Chris. He makes what can be an onerous task easy. He is honest and listens to your needs. He goes above any beyond, not to get your business, but to make He makes what can be an onerous task easy. He is honest and listens to your needs. He goes above any beyond, not to get your business, but to make sure you get the car that fits your needs. I felt that Chris has a great deal of integrity in a profession that is often filled with unscrupulous individuals. His way of doing business should be the model for all car dealerships. More

I did not purchase a vehicle from this dealership, but I was treated with respect and when I ultimately decided not to purchase one of Glenn's vehicles I was not met with hostility like a couple of the oth was treated with respect and when I ultimately decided not to purchase one of Glenn's vehicles I was not met with hostility like a couple of the other dealerships that I visited along the way. I have to say that I would purchase a vehicle from this dealership if I had not decided on a new Jeep. They sell a Mitsubishi, Nissan, Hyundai, Infiniti, and of course Buicks. But any way I have to give this dealership a good grade due to the professionalism and courtesy in which they conduct business. Of course once agin let me reiterate that this is soley my experience while others may have had a horrible experience I did not. More