Back

Don Franklin Lexington Buick GMC

Lexington, KY

4.0
79 Reviews

3380 Richmond Road

Lexington, KY

40509

Directions

By Type

Showing 79 reviews

September 23, 2021

Did not like rep, attitude, knowledge etc. Not helpful at all. Tried to talk me out of the service o wanted. Not a good rep of Don Franklin. More

by Lkt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
August 05, 2021

This is first time buying a vehicle from Don Franklin and they have the worst service department. You have one advisor that is condescending and I had to deal with service manager today and he made light of More

by cindyphillips1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Figg
August 02, 2021

Very disappointed in the way service managers did not honor my scheduled appointment for service of my vehicle. I had been given a date & time a month & a half ago. Recieved 2 email reminders of my appoi More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service managers that schedule appointments.
July 15, 2021

MJ was a great salesperson. Not pushy at all, very informative, and delivered the facts not a sales pitch. Olivia was wonderful and again not pushy with the extra warranties. Ethan and Catarina were b More

by clredmond622
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MJ Carpenter , Catarina Kirby, Olivia Tudor
May 17, 2021

I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside More

by Tmay2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal and the sales manager
May 06, 2021

Be careful, these folks don't understand good service, let alone "excellent" service they claim to have. I took my new truck in for service to have the back window replaced due to a defect. The servic More

by jeffrey_klein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
February 06, 2021

People was very helpful and knowledgeable. i had a lot of anxiety about purchasing a new car and they where wonderful to deal with. My first Buick and i love the car already More

by DeEsta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catarina Kirby
May 08, 2020

Great Car Buying Experience I worked with Catarina Kirby (sales) and Lindsay Thompson (finance) and they did everything right. Catarina answered all of my questions and helped m More

by bcgall0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Thompson, Catarina Kirby
January 21, 2020

$135 to find problem Wanted another $135 because they couldn't find the problem. It took almost a week to get an appointment. Dealership in Winchester closed - forced me More

by gilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
female - not nice
January 22, 2018

Only as good as your word! I have been a loyal customer to this dealership for several years. After meeting who I thought was the most honest salesman that I'd had ever had any More

by JohnWynn
Recommend Dealer
No
Employees Worked With
Darryl Bond
3
...