Don Franklin Lexington Buick GMC

I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right b I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. I would 100% buy from him again in the future. Thank you. More

This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!! More

Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast. department and ALL STAFF are phenomenal. Turnaround time for service is fast. More

They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous my new tire and was done quickly and professionally! Always friendly and courteous More

The service people were very friendly and helpful. i had no problem with time I was in and out under 30 minutes thank you. i had no problem with time I was in and out under 30 minutes thank you. More

This is the worst dealership I have ever dealt with. They had my truck for two days for a radio issue and never touched it. I’ve had it in there 4 times now. I am going elsewhere They had my truck for two days for a radio issue and never touched it. I’ve had it in there 4 times now. I am going elsewhere More

I was looking for a Denali of a certain exterior and interior color. They helped me find it. interior color. They helped me find it. More

Great Salesman Ben Rollins, this was the second vehicle purchased from Ben, when I need another I will call Ben. purchased from Ben, when I need another I will call Ben. More

They done a great job. Our experience was smooth and easy. They got us in and out efficiently. Our experience was smooth and easy. They got us in and out efficiently. More

This service department is absolutely incapable of fixing anything!! We have sent our car in 5 times now to be repaired for the SAME ISSUE. The “update” they required us to do, caused this issue and they sti anything!! We have sent our car in 5 times now to be repaired for the SAME ISSUE. The “update” they required us to do, caused this issue and they still have yet to repair properly!!! The service department managers never call you back and the GM either!! When asked when we could bring in the vehicle for the 6th time, they responded with it’ll be end of September!! Not to mention we were asked if we could get a rental and just bill them later on. We have missed work along with the inconveniences of having to rent cars and countless hours on phone with corporate/don Franklin service. THIS PLACE NEEDS A COMPLETE OVERHAUL WITH THEIR SO CALLED “SERVICE DEPARTMENT” More