Don Davis Nissan - Service Center

Took my car in late on a Tuesday afternoon for 2 warranty issues to be addressed on Wednesday morning. Made appointment one week in advance and was told it would take 3-5 hours to complete. They called abou issues to be addressed on Wednesday morning. Made appointment one week in advance and was told it would take 3-5 hours to complete. They called about an hour after I dropped it off to tell me the car wouldn't be ready until Saturday because they had to order a part. Not sure why they didn't order what they needed during the week I waited for my appointment to arrive since they knew exactly what was required for warranty repair. I told them to keep it until Monday as I would be out of town for the weekend. I expected to be able to pick it up at least by noon on Monday since they had extra time to work on it, but it wasn't ready until 3:00 which put me in a jam that afternoon. I realize I had the option to reschedule altogether, but as everyone knows, once you get past making arrangements to be without your car for a day, and your car is already at the dealer, you don't want to start all over. While I was in the office, an employee dropped a very loud and clear F bomb. When my service rep said, "Hey, whoa, we have a customer here," the employee never apologized or gave a "my bad." Never even turned around. I added an oil change to the work order and was told it normally comes with a tire rotation, but if I wanted a 10% discount then I would have to forgo the rotation. I opted for the discount over the rotation but was sure hoping they would end up including the tire rotation as a courtesy after keeping my car for a week. Didn't happen. In the customer service world, a small gesture like that goes a long way. Gerardo was my main point of contact and he was very polite, pleasant, and communicated all the bad news well. I did speak briefly with someone above Gerardo but don't remember his name. He had no explanation as to why they didn't have all the parts they needed. He did ask who I spoke with when I made the appointment, as if a receptionist was responsible for ordering parts for warranty work. I sensed a bit of blame shifting there. As a side note, the receptionist was very pleasant; she alerted me to the second recall, which I didn't know about, and was happy to schedule the work. I probably sound more upset than I am. It's not like I would never step foot on the premises again, but I do think a few things mentioned here should be addressed. More

Clean , efficient, fast service & will definitely return in the future . Very positive experience and great customer service from all employees in the future . Very positive experience and great customer service from all employees More

The service center and the staff were very efficient and my visit was a very pleasant experience. I truly appreciate their professionalism. my visit was a very pleasant experience. I truly appreciate their professionalism. More

As always Demarcus came to save my day. After being given some news I wasn’t expecting regarding the maintenance of my 2023 Nissan Murano, my lovely Saleswoman GiGi & Service Advisor, DeMar After being given some news I wasn’t expecting regarding the maintenance of my 2023 Nissan Murano, my lovely Saleswoman GiGi & Service Advisor, DeMarcus, came to clarify some details. It turned out to be just a matter of miscommunication from a ew associate. I thank her for reaching out to a Sr. Member of her team, like DeMarcus, to get the correct information for the customer. Thank you Don Davis! You’ve done it again.. Great service and teamwork.. More

Sammy Neria and the service department manager Jerry at Don Davis always makes sure that my car is services properly. They are both professional and concerned. Thanks for always being attentive to the ne Don Davis always makes sure that my car is services properly. They are both professional and concerned. Thanks for always being attentive to the needs of my Nissan and making sure that the service provided meet my expectations. More

Ms. Rodriguez was pleasant and efficient. Communication with Don Davis was great and my car was ready in a timely manner. with Don Davis was great and my car was ready in a timely manner. More

Seth was outstanding in his customer service! Because of him I will be back. He listened to my concerns and was proactive in them. He made sure that I had a ride to and from the dealership. Thank Because of him I will be back. He listened to my concerns and was proactive in them. He made sure that I had a ride to and from the dealership. Thank you! More

The customer service at Nissan was great, reliable and smooth. I will recommend it to anyone smooth. I will recommend it to anyone More

HAD A CUSTOMER PURCHASE A TITAN AND THESE GUYS WERE ABLE TO HELP US OUT. TO HELP US OUT. More