Dolan Lexus

unpressured used car buying experience My wife was looking for a used suv We shopped numerous dealerships and we came to Dolan Lexus our salesman Matt was very knowledgeable and didn't r My wife was looking for a used suv We shopped numerous dealerships and we came to Dolan Lexus our salesman Matt was very knowledgeable and didn't rush us. He drove to anotherDolan location to bring us a car we were interested in. The dealerships General Manager constantly checked on us to make sure we were happy. We finally found the car my wife wanted and the closing went quickly and easy. Don't see a need to shop anywhere else. More

Most Enjoyable Car Buying Experience in my 40 years! Ashton Carroll and Trent May teamed up to provide me the greatest car buying experience ever. Right time and right dealership resulted in buying the Ashton Carroll and Trent May teamed up to provide me the greatest car buying experience ever. Right time and right dealership resulted in buying the LS460 of my dreams. Ashton and Trent were up front with the best deal they could offer and also gave me a very fair trade in value of my Infinity. I'm driving a Lexus now and know it's a quality luxury vehicle that will be a pleasure to drive for many years to come. Treated like their most important customer during the sale and also every time I went back (including lifetime free car wash). Truly a happy customer with high recommendation to others to experience the Dolan difference. More

Dishonest The employees lack integrity which is backed by the manager Ashton. They say they are not on commission but they are like all other dealers just tryin The employees lack integrity which is backed by the manager Ashton. They say they are not on commission but they are like all other dealers just trying to push a sale. More

Best car buying experience!! Dolan Lexus goes above and beyond to make sure their customers are pleased. I was so impressed with my experience with them that I will never deal wit Dolan Lexus goes above and beyond to make sure their customers are pleased. I was so impressed with my experience with them that I will never deal with another car dealership as long as Dolan is around. I would recommend anybody looking for a vehicle to check them out. More

Unparalleled car buying experience! I recently visited this dealership to check out the new NX200T. I had seen a few of them around town and on TV, and I thought it would be fun to drive I recently visited this dealership to check out the new NX200T. I had seen a few of them around town and on TV, and I thought it would be fun to drive. Turns out, that vehicle wasn't a good fit for me, but my salesperson Jeremiah immediately asked me what I liked and didn't like and found another option for me. We drove an IS350 F-sport and I was in love. That night I did some more research online and compared the IS models. I was interested in trying the 250 since it was a considerable cost savings. I also got a very accurate trade-in quote using their online tool. My online inquiry in the late evening lead to a phone call first thing the next morning from one of the Internet sales people. I was also very impressed with this level of service. I called the Internet specialist back and he set up an appointment at the dealership for me in a matter of minutes. I went to the dealership, drove the 250, immediately determined that I needed a 350 and they went to work. Not only did I get an amazing deal, including great value for my trade and lots of manufacturer incentives, but it turns out I had an inaccurate payoff for my trade. When they called to get the payoff amount, it came back at almost $2000 lower. Instead of just hiding that extra profit in the deal, they promptly added it in to the deal and lowered my payment another $40/month. That says a lot to me. Overall, this was the most incredible car buying experience I have ever had. I have purchased dozens of cars in my day for myself and family, and nothing even comes close to the first-class experience I had at Dolan Lexus. I will be back here for any and all vehicles I need in the future. I can't say enough good things. Give them a shot if you are looking for vehicle! You may be surprised much car you can get even if you were not in the market for a luxury vehicle! More

Dolan Lexus Review I rarely write reviews, but I make an exception for Dolan Lexus. Recently, I purchased a new car and had an amazing experience. It's obvious the tea I rarely write reviews, but I make an exception for Dolan Lexus. Recently, I purchased a new car and had an amazing experience. It's obvious the team concept starts at the top. During the sale and car preparation, we were surprised to be contacted by the General Manager, Mr. Carroll, and a Sales Manager, Mr. Azevedo, who both made sure we were treated very well. Our sales person, Kevin Lafferty, made our experience move quickly without feeling pressured. After the sale, I received technical help from Brian Ralston to dial in the electronic portion of the car. And to top it off, Carlos Bucio knocked it out of the park with his professionalism and knowledge. I highly recommend Lexus of Reno to anyone looking for a great experience buying an amazing luxury car. Oh, one last item: I bought the IS 350 AWD and added the performance exhaust. If you're going to buy the 350, the performance exhaust is a must!! More

Excellent service Scott Hix and everyone involved in my transaction were top notch! During a stressful situation, Scott and all staff went above and beyond to exceed my Scott Hix and everyone involved in my transaction were top notch! During a stressful situation, Scott and all staff went above and beyond to exceed my expectations. I bought a used Lexus but they treated me like I was purchasing a brand new vehicle. Would recommend to anyone wanting a hassle-free experience. Super happy with my vehicle. Thanks Scott! Jean M. Reno, NV More

Attention to Detail & Positive Attitude My experience with Scott Hix, Ashton Carroll and Alex in vehicle delivery was very professional, great follow up and accommodating all our needs. This My experience with Scott Hix, Ashton Carroll and Alex in vehicle delivery was very professional, great follow up and accommodating all our needs. This is our 4th Lexus purchased from deferent Lexus dealerships around the country and our Dolan experience was by far the most professional and detail oriented. More

My Day at Lexus My experience with Scott Hix and Kymberly Platt and the rest of the Dolan Lexus of Reno team was pleasant, simple, honest and hassle free. I asked a My experience with Scott Hix and Kymberly Platt and the rest of the Dolan Lexus of Reno team was pleasant, simple, honest and hassle free. I asked a thousand questions and they were patient and informative. Also, Brain Ralston took me through the technology class. He was helpful, knowledgeable and kind. I am glad I did not miss this. More

Epitome of luxury, class, and customer service This is my second time purchasing a Lexus from Dolan Lexus as I couldn't imagine going anywhere else. Both Kymberly Platt and Scott Hicks were extrem This is my second time purchasing a Lexus from Dolan Lexus as I couldn't imagine going anywhere else. Both Kymberly Platt and Scott Hicks were extreme professionals......knowledgeable, kind, helpful, and went the extra mile to ensure the service provided to me was top notch. The transaction was smooth, stress free, and no pressure whatsoever. Brian Ralston, the finance manager, was also helpful, patient, and knowledgeable. The Dolan Lexus team are the epitome of luxury, class, and completely exceeded my expectations. Thank you everyone! You have a customer for life! Cheers to your hard work and help! More