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Dolan Lexus

Reno, NV

4.7
697 Reviews

7175 S Virginia St

Reno, NV

89511

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697 Reviews of Dolan Lexus

December 23, 2018

Dolan Lexus is the greatest!! Jeremiah was attentive and professional. Jeremiah listened to what specification I desired and quickly located what I wanted. The financial process w More

by Glowworm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Abujasen
Dec 26, 2018 -

Dolan Lexus responded

We are so happy that you are happy! It's fantastic that Jeremiah was able to find the perfect car for you - congratulations on your Lexus NX 300h! Thank you very much for recommending Dolan Lexus, it means a lot to us.

December 21, 2018

Good service ! Your customer service person all well trained, polite and knowledgeable,. This recall service is very important to me for the safety of us, thank you More

by Lin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lexie Brecke, Juan Jimenez, Eric Aguilar
Dec 21, 2018 -

Dolan Lexus responded

Thank you for all the wonderful feedback about our team, Lin. We're happy to know that you trust Dolan Lexus to keep you and your family safe. Have a great weekend.

December 15, 2018

Our 3rd Lexus from this dealer Best people in town Kimberly platt is the best when we decided on buying our 3rd car from Lexus Reno there was no one else we wanted to deal with Kimb More

by marinj350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Precup, Kymberly Platt, Misty McCarthy, Eric Aguilar
Dec 17, 2018 -

Dolan Lexus responded

Thank you for being a loyal customer to Dolan Lexus! We love that you've received five-star service for each of your three Lexus-buying experiences. It means a lot to hear such kind words! Safe driving!

December 09, 2018

Dolan Lexus Reno I have been bringing my Lexus to this dealership for regular service since moving to Nevada 5 years ago. I always receive the best customer service a More

by LovemyLeuxus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacki Holland
Dec 10, 2018 -

Dolan Lexus responded

Thanks for being a loyal customer to Dolan Lexus! It's fantastic that you can depend on our Service Team to take excellent care of your Lexus. We are touched by your kind words!

December 08, 2018

Dolan Lexus Excellent knowledge friendly not pushy fair deal.Best experience I have had in a dealership.Keenan is a great salesman and sincere. Steve is a smart More

by Patt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan, Steve,Vlad
Dec 10, 2018 -

Dolan Lexus responded

Hi Patt - We're so happy that you had your best experience at a car dealership with us! Thanks so much for mentioning Keenan and Steve specifically. We love that you got a fair deal at Dolan Lexus! Thanks again!

November 15, 2018

It took 4 hrs to change oil filter and oil Was not too happy that it took 4 hours just to do service on my car, when it only takes 45 minutes, yes I had an appointment More

by Sdiaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcó
Nov 29, 2018 -

Dolan Lexus responded

I'm very sorry to hear that your service appointment went overtime. We aim to provide timely service and I'm sorry that wasn't this case during your visit. I'd love the chance to apologize to you directly, would you please give me a call? Thank you, Ken Cerney - Service Manager - 775-826-5050

November 13, 2018

Great car buying experience!!! I really enjoyed the experience at Dolan! ! I felt listened to and appreciated. I didn’t feel rushed or pressured. I really feel like this is a new More

by Steph1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keenan
Nov 13, 2018 -

Dolan Lexus responded

Hi Stephanie, customer satisfaction is our highest priority, and I'm so glad you left feeling listened to. And we definitely appreciate your business and for choosing Dolan Lexus. Thanks for the wonderful review!

November 05, 2018

Great buying new vehicle experience We were very happy with the purchase of our new vehicle through this Lexus dealership with Brad, Steve, these gentlemen were super easy and quick to d More

by Katruner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Garlick
Nov 05, 2018 -

Dolan Lexus responded

Thank you for choosing Dolan Lexus to purchase your new vehicle. We appreciate the kind words about our team!

November 03, 2018

Superior Service The best service experience in Reno. Kay is an excellent service manager and all the work done was clearly explained along with a complete report inc More

by GXGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Andrade
Nov 04, 2018 -

Dolan Lexus responded

Thank you for your trust in Dolan Lexus to take the best care of your vehicle. We appreciate your business and the kind words of our team. Hope you enjoy the rest of your weekend. PS- love the author name.

November 03, 2018

Nevada (M.) loves Dolan Lexus! Professional, quality, courteous are among the words to describe the service at Dolan Lexus, Reno. Frank Casey has been my service guy since he starte More

by BusyWoman,Reno & Incline Village, NV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Casey, service, is the very best. Greeted by Bubba who is helpful. Everyone looked professional and cordial to me.
Nov 04, 2018 -

Dolan Lexus responded

What wonderful feedback of your relationship with Frank. Thank you for choosing Dolan Lexus to take care of your vehicle. We appreciate your business over the years!

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