
Dolan Lexus
Reno, NV
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696 Reviews of Dolan Lexus
Pleasant service writers to work with. They were understanding of my need to have access to a courtesy car. I picked up my car at the designated time. Thank you for good customer service! understanding of my need to have access to a courtesy car. I picked up my car at the designated time. Thank you for good customer service! More
Dominic, Jonathan, and Vladimir were attentive, knowledgeable, professional, and friendly. We had a good experience and ended up with driving home our Lexus. We definitely would recommend Dolan L knowledgeable, professional, and friendly. We had a good experience and ended up with driving home our Lexus. We definitely would recommend Dolan Lexus to our family and friends. More
They “just get it done!” For more than 10 years and multiple purchases/leases I travel from the Bay Area because they make it easy for me to get my auto needs met. multiple purchases/leases I travel from the Bay Area because they make it easy for me to get my auto needs met. More
As usual, my car maintenance experience was subpar because of several disconnects in your service department. There is vast room for improvement so that one believes he/she is a valued customer. because of several disconnects in your service department. There is vast room for improvement so that one believes he/she is a valued customer. More
Kay was very helpful and was able to squeeze me in as a drop in. We had unforeseen circumstances warranting a trip to out of state and our car needed an overdue oil change. I appreciate her positive a drop in. We had unforeseen circumstances warranting a trip to out of state and our car needed an overdue oil change. I appreciate her positive attitude More
The service dept at this dealership has always been very welcoming and thorough. In fact, Jackie has always been an outstanding service advisor for every visit! welcoming and thorough. In fact, Jackie has always been an outstanding service advisor for every visit! More
I have been coming to Lexus for all of my car’s services but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank but this is the first time it took more than 2 hours for an oil change And they forgot to close the hood of my car☹️I still love coming here 😊 Thank you!! More
Our service writer was Kay and she did a great job for us. She followed up with us when we were supposed to get picked up. They also did all the recall work so we didn’t have to make 2 appointments. It wa us. She followed up with us when we were supposed to get picked up. They also did all the recall work so we didn’t have to make 2 appointments. It was a wonderful experience. More
Very pleased with service at Lexus. Especially like working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service working with Kay Andrade. She is very customer care oriented and is very knowledgeable. I always request her when scheduling service More