Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,041 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Car Service I felt disregarded when i dropped off my car for early check-in. Multiple people were walking around and saw me and offered no help. Only one person w I felt disregarded when i dropped off my car for early check-in. Multiple people were walking around and saw me and offered no help. Only one person was working the greeting center so it went slowly. Next day nobody alterted me that my car was ready. I called because i had not heard from anyone and the cashier said it was ready but knew nothing else. When i arrived later that day, the cashier asked if anyone had gone over the serive sheet with me and i said no. Nobody there seemed to care about doing their job. More
Perfect service and very good friendly they are very good and quick , and also they have good deal for car rentals,I really like that place take you and very good friendly they are very good and quick , and also they have good deal for car rentals,I really like that place take you More
100K servuce Angelo was great and the service went great, they were timely and friendly. The place was clean and they had good coffee for us. I would recommend you Angelo was great and the service went great, they were timely and friendly. The place was clean and they had good coffee for us. I would recommend your place to someone else. More
My service call was a warranty service A Decal for air bag was missing on interior of my new car. The item was replaced in a timely manner. They didn't have one of the correct parts so A Decal for air bag was missing on interior of my new car. The item was replaced in a timely manner. They didn't have one of the correct parts so we re-scheduled for the following day and the repair was made. More
communicated well but slow Customer service was good, but seemed that with a 7am appointment, the service should have been complete by 8 or 9am instead of 1:30...when I asked if Customer service was good, but seemed that with a 7am appointment, the service should have been complete by 8 or 9am instead of 1:30...when I asked if could be complete (simply a software update) by 11:30, I was told it would take the full day....maybe a recall was not a top priority. Maybe I should have waited there for completion or maybe I should have waited there and it would have been a priority... More
Easy as could be! I dropped my car off at my appointment time and was out of there in about 5 minutes. They paid for an uber home. Angelo texted a couple of hours lat I dropped my car off at my appointment time and was out of there in about 5 minutes. They paid for an uber home. Angelo texted a couple of hours later and pick up was a breeze, I have the Volkswagen Care maintenance which probably made this easier. Angelo went over the detailed of he service with me and pointed out that they found a nail in my tire. They took care of that for me too! Overall a great experience. More
Help solve problem I appreciate Service representative Angelo! He very friendly and helpers.every time i come hto service he help me find problem and reduce price , even I appreciate Service representative Angelo! He very friendly and helpers.every time i come hto service he help me find problem and reduce price , even service to home and back. More
Great service I am satisfied with the service we received at Dirito Brothers Walnut Creek. Thomas made sure all of our service need were fulfilled and the car feel I am satisfied with the service we received at Dirito Brothers Walnut Creek. Thomas made sure all of our service need were fulfilled and the car feel so much better on the road. More
Excellent service as usual Appreciate Dirito Bros. VW service department for alway taking great care of my car. Good communication, prompt, and reliable. I know that when they Appreciate Dirito Bros. VW service department for alway taking great care of my car. Good communication, prompt, and reliable. I know that when they work on my car, it’ll be done right. More
Excellent exprience Jonas, service advisor was very kind and treat me well. the fix took around 1 week, He gave me the rent car and I do not have any issue while the car Jonas, service advisor was very kind and treat me well. the fix took around 1 week, He gave me the rent car and I do not have any issue while the car is fixed More