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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,039 Reviews

3,039 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 11, 2018

100K servuce Angelo was great and the service went great, they were timely and friendly. The place was clean and they had good coffee for us. I would recommend you More

by EWORTHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Jul 11, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the kind review, I'm glad you found our dealership comfortable!

July 07, 2018

My service call was a warranty service A Decal for air bag was missing on interior of my new car. The item was replaced in a timely manner. They didn't have one of the correct parts so More

by MikeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Decarie, Angelo Christobal
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review Mike!

July 07, 2018

communicated well but slow Customer service was good, but seemed that with a 7am appointment, the service should have been complete by 8 or 9am instead of 1:30...when I asked if More

by jnick2424
Customer Service
Recommend Dealer
Yes
Employees Worked With
forget the name of the service associate..., Dirito Brothers Volkswagen
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback, it's good to know where we can improve and also, what we are doing right!

July 07, 2018

Easy as could be! I dropped my car off at my appointment time and was out of there in about 5 minutes. They paid for an uber home. Angelo texted a couple of hours lat More

by nicolarivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this review!

July 07, 2018

Help solve problem I appreciate Service representative Angelo! He very friendly and helpers.every time i come hto service he help me find problem and reduce price , even More

by ELCHINMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Jul 10, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review!

July 07, 2018

Great service I am satisfied with the service we received at Dirito Brothers Walnut Creek. Thomas made sure all of our service need were fulfilled and the car feel More

by mlmarsh32505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Jul 10, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this review!

July 07, 2018

Excellent service as usual Appreciate Dirito Bros. VW service department for alway taking great care of my car. Good communication, prompt, and reliable. I know that when they More

by DANB8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas (Service). & Shuttle Driver (name?)
Jul 10, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Dan!

July 06, 2018

Excellent exprience Jonas, service advisor was very kind and treat me well. the fix took around 1 week, He gave me the rent car and I do not have any issue while the car More

by hankim8849
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jonas
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you were treated so well, thank you!

July 06, 2018

service due to a recall I am very satisfied and am particularly happy that they open at 6 am. The staff is very friendly and prompt. The followup was great. More

by gloriainalameda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Gloria!

July 06, 2018

Considerate Convenient, considerate, convivial. Concentrated, covariant, correct, cogent, collegial, consistent, compelling, coherent, concurrent, compact, contra More

by RNFILINSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Soto
Jul 09, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this very creative review!

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