Dirito Brothers Walnut Creek Volkswagen - Service Center

Quick, painless & friendly Both the 10K mile service and 12v battery replacement were quick and painless. The whole staff was very friendly. Paul was extremely helpful, informat Both the 10K mile service and 12v battery replacement were quick and painless. The whole staff was very friendly. Paul was extremely helpful, informative and a pleasure to work with. More

Excellent 100,800 mile service Our Passat, bought from same dealer, was given excellent personal review of what needed to be done for mileage on car. As old customers of this deal Our Passat, bought from same dealer, was given excellent personal review of what needed to be done for mileage on car. As old customers of this dealership, we’ve known service agent for years and very much appreciate his guidance. The service care given car was excellent, done in expected time frame, cost as discussed and expected, with very convenient shuttle service given to and from home while car being worked on. Every one, including lady in accounting, was very professional, kind, helpful. More

Great service Kevin was great as usual. Got a next day appt no problem, great help and clear explanation of the results. Support staff was friendly and helpful. Kevin was great as usual. Got a next day appt no problem, great help and clear explanation of the results. Support staff was friendly and helpful. More

80,000 service Great experience, as always! Thanks. Efficient and punctual....Great communication as well...I appreciate that Kevin never tries to do things that a Great experience, as always! Thanks. Efficient and punctual....Great communication as well...I appreciate that Kevin never tries to do things that are not truly warranted...very get down to business attitude! My husband is very appreciative of the timely manner we can get in and get out! Thanks, More

Great Service Shannon my service representative was courteous and very helpful. She made sure to call and let me know when my car was ready to pick up. Helped get Shannon my service representative was courteous and very helpful. She made sure to call and let me know when my car was ready to pick up. Helped get me checked out quickly. I have always been pleased with the service. I was able to get both recalls done for my vehicle. also replaced brake lights. Look forward to seeing you on my next service. More

Service Great experience with Paul for my service appointment. He was friendly and fast to respond to questions, explaining the process in detail. The car was Great experience with Paul for my service appointment. He was friendly and fast to respond to questions, explaining the process in detail. The car was done within three hours. More

Admin vs Technical The welcoming part was good...the technical and delivery part was terrible. I truly believe that some of your mechanics are not qualified to perform t The welcoming part was good...the technical and delivery part was terrible. I truly believe that some of your mechanics are not qualified to perform their work. The logistics of the whole place should be reviewed and audit in order to assess the quality of work and productivity. More

Very easy and quick My service advisor was ready for me on time ( I had an appointment). He explained the service to me and gave me a time estimate since I was waiting. M My service advisor was ready for me on time ( I had an appointment). He explained the service to me and gave me a time estimate since I was waiting. My car was finished when promised, no unexpected delays. Very easy in and out. More

Satisfactory Basically a simple request related to a new car. Performed task without question and without charge. I plan to return for servicing whe Basically a simple request related to a new car. Performed task without question and without charge. I plan to return for servicing when the time comes. More

10K milw service. Very thorough, efficient and friendly. You guys always do a bang up job weather it be sales or service. 11 out of 10! The best. Very thorough, efficient and friendly. You guys always do a bang up job weather it be sales or service. 11 out of 10! The best. More