Dirito Brothers Walnut Creek Volkswagen - Service Center

Service at Dirito is worth crossing the Bay Bridge twice! Paul, the Service Manager who handled my issue was excellent. His demeanor was spot on. My certified pre-owned CC developed a rattling/jiggling noise Paul, the Service Manager who handled my issue was excellent. His demeanor was spot on. My certified pre-owned CC developed a rattling/jiggling noise (like a small object was loose near the steering column/instrument cluster area) after only driving it 500 miles. Although the technician couldn’t “replicate” the issue I described, I was quite disappointed to say the least having spent my day hoping to resolve an annoying issue and be told it can’t be detected. Paul handled the rest of my visit in a way that I’d be willing to drive across the SF-Oakland Bay Bridge twice from where I live to get my car serviced at Dirito. That’s how excellent Paul was to me yesterday. If they can consistently replicate Paul‘s performance they’ll keep lifetime customers. More

Got Exactly what I Came for Kevin paid close attention to my needs and followed through on meeting them. Everyone with whom one comes in contact is friendly and helpful. Thanks t Kevin paid close attention to my needs and followed through on meeting them. Everyone with whom one comes in contact is friendly and helpful. Thanks to all. More

Great Service The customer service at Dirito Bros. is over the top. I bought my convertible beetle two years ago there. We had a Jetta for six years and serviced it The customer service at Dirito Bros. is over the top. I bought my convertible beetle two years ago there. We had a Jetta for six years and serviced it at Dirito Bros. They explain in detail what they find before they do the work. There are no surprises. I find the service reps to be enthusiastic and friendly. Though no one ever really wants to have to bring a car in to a shop, I enjoy going in and always drive away satisfied. This last visit was not exception, my 20,000 mi check up for the convertible. My little bug is handling great. More

Incredibly helpful Danny worked with us to get our Jetta fixed and provided exceptional service. I would return again to Dirito Brothers for car maintenance and repair. Danny worked with us to get our Jetta fixed and provided exceptional service. I would return again to Dirito Brothers for car maintenance and repair. More

Very good experience Easy to schedule day and time of service request. Drop off went quickly and since it was quite early in the morning they arranged to have Uber delive Easy to schedule day and time of service request. Drop off went quickly and since it was quite early in the morning they arranged to have Uber deliver me back home. Rest of the process also went smoothly with no bumps. All in all I am quite satisfied. More

World class service I drive 30 minutes to get the excellent service here – rather than crappy service elsewhere. These folks are world fantastic, their service is worl I drive 30 minutes to get the excellent service here – rather than crappy service elsewhere. These folks are world fantastic, their service is world class. Don't go anywhere else. More

AMAZING CUSTOMER SERVICE!!! I took my car in for a recall service issue and the entire process was GREAT! Everyone was so friendly and attentive. My Service Rep, Thomas, made sur I took my car in for a recall service issue and the entire process was GREAT! Everyone was so friendly and attentive. My Service Rep, Thomas, made sure my visit was a stress free one. He was very knowledgeable about my car issue and made me feel like I was in good hands. More companies should have employees like Thomas! He was AWESOME! More

Excellent Customer Service I love that the hours are convenient. I love the fact that Doritos Brothers will get you back on the road fast. I only dealt with one rep. I love that the hours are convenient. I love the fact that Doritos Brothers will get you back on the road fast. I only dealt with one rep. More

TDI recall/modification and 100,000 mi service I am still unbelievably aggravated by VW corporate with this whole TDI emissions issue and how difficult it has been to get it taken care of -- howeve I am still unbelievably aggravated by VW corporate with this whole TDI emissions issue and how difficult it has been to get it taken care of -- however my local dealership has been so accommodating. I wish I could get the same service from Corporate More

great customer experience Very Happy with the service they provided me and quick resolution to my issues with my car, great team very nice atmosphere, I highly recommend this d Very Happy with the service they provided me and quick resolution to my issues with my car, great team very nice atmosphere, I highly recommend this dealership. More