Dirito Brothers Walnut Creek Volkswagen - Service Center

A reasonable & efficient experience I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of th I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of their inspection & have questions answered. I had to leave the car for 3 hrs. & only the cashier to talk to about $$. There’s a notation re: brake rotor thickness (I think) but I have no idea how close to replacement is they are. Like I said, I’m used to being told about options I’ll have in the future. More

Kevin is great! I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is profe I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is professional, friendly and emphatic to my concerns. Everyone there is fantastic. My fiancé just purchased his new Jetta there, and had a wonderful experience. We will continue to buy our cars and maintain them at Dorito bros Volkswagon in Walnut Creek! More

The Best of the Best Fabulous customer service and excellent repair work!!!! I always have peace of mind working with Kevin. He is extremely knowledgeable and profession Fabulous customer service and excellent repair work!!!! I always have peace of mind working with Kevin. He is extremely knowledgeable and professional. I would not go any where else. Great value! More

I needed service done on my vehicle due to a recall. Great customer service! Alyse was excellent! She did everything in her power to assure that my daughter and I had the best experience possible. She wa Great customer service! Alyse was excellent! She did everything in her power to assure that my daughter and I had the best experience possible. She was kind and honest, we appreciate her service. Thank you Alyse! More

Outstanding service!!! We have been using Dirito Bros. service for 17 years. We have a 2001 Saab my wife bought new, back when they sold Saabs. We've had the same mechanic We have been using Dirito Bros. service for 17 years. We have a 2001 Saab my wife bought new, back when they sold Saabs. We've had the same mechanic and service writer all those years. Service, loyalty, professionalism, and quality would all fit in my view of this great dealership. More

Excellent Shannon was very helpful and friendly. I would recommend Shannon to be the service advisor on your vehicle, if you need service done on your vehicle. Shannon was very helpful and friendly. I would recommend Shannon to be the service advisor on your vehicle, if you need service done on your vehicle. More

Car Service A very polite staff and excellent service providers. I have been taking my Volkswagen CC to Dorito for service for a year and remain satisfied. A very polite staff and excellent service providers. I have been taking my Volkswagen CC to Dorito for service for a year and remain satisfied. More

Just looking around I was at Dorito Brothers just to look around because I am a VW enthusiast and saw a MK 7.5 golf R and wanted to take a look. The people there were ver I was at Dorito Brothers just to look around because I am a VW enthusiast and saw a MK 7.5 golf R and wanted to take a look. The people there were very friendly and I learned a lot. More

Great Customer Service The service department is very friendly and helpful! They truly care about their customers. Their used car department is also very helpful and frien The service department is very friendly and helpful! They truly care about their customers. Their used car department is also very helpful and friendly. The advisors and technicians seem to look at their professions as a career; not just a job. More